Sheraton Hotels & Resorts Abuja Career Opportunities, May - June 2014

⏲ May 2, 2014, 11:22 AM
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Sheraton Hotels & Resorts Abuja Career Opportunities, May - June 2014
Starwood Hotels & Resorts Worldwide, Inc. - One of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element.

Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Sheraton Hotels & Resorts Abuja is seeking employment of dynamic, result-oriented and self-motivated person to fill the positions below:

Job Title: Account Director

Ref: 20169882
Location: Abuja
Department: Sales

Job Description
Position Purpose:

In conjunction with the Director of Sales and Marketing, this position is responsible for maximising rooms / F&B / Conference and Banqueting business from a defined account base. Proactively uncovering new prospects with the Sheraton Grand Hotel and maximising conversion of business in line with Hotel budgetary goals.
This position is considered to be the senior account handler within the Sales structure, and therefore requires a high degree of self motivation and the ability to work unsupervised using own initiative. This position is responsible for the management of sales accounts, and is not responsible for the day to day management of the sales team.
Representing and promoting the quality image of the company at every opportunity.

Essential Function

Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
Proactively prospecting new accounts for the property, and following sales process through to convert into 'producing' accounts.
Take personal responsibility to ensure that Standards are maintained and that the system is utilised to its full capacity.
Maintain up-to-date activity and rate information for each account.
Understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Team.
Attend any trade fairs as a representative of the property, ensuring that the quality image of the Hotel is portrayed, and that every opportunity is taken to promote the Hotel and Starwood.
To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotel, to enable empowered decisions in all rate negotiations.
To actively participate in the annual Marketing Planning process as a support for the Director of Sales and Marketing, and to take responsibility for the compilation of competitor rate and product information, as indicated by the Director of Sales and Marketing.

Supportive Functions:

Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
Re-negotiation of SET agreements within Starwood guidelines of all corporate accounts within agreed time frames.
Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
To take responsibility for the compilation and execution of quarterly sales action plans as agreed with Director of Sales and Marketing.
Communicate any obstacles to completing action plans to DOSM.
To arrange and manage familiarisation trips and educational in line with business needs.
To co-ordinate with the members of the sales team to ensure that the weekly notice board checks are completed and documented.
Participate in marketing strategies and take responsibility for agreed projects, such as direct marketing, Edinburgh Echoes, production of sales collateral and advertising campaigns, in support of DOSM.
To accurately complete all Global Preference, European SET Preferred RFP Agreements and Travel Management solicitations within MAP account base, ensuring all deadlines are met.
Participate in weekend Duty Management Shifts as required
Proactively respond to any Group/banqueting requests, checking space/rates in Delphi and communicating to Events Manager for further follow up.
To take responsibility for the organisation, administration and minutes of the quarterly Gold Club Advisory Board meetings.
Working closely with the Sales Team, to take responsibility for the smooth running of the Sales Department in the absence of the Director of Sales and Marketing, ensuring all deadlines are met.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Qualification and Experience

Bachelor degree required, additional education in sales and marketing fields preferred.
At least 7 years of experience of an account executive.
Managerial experience preferred.

Requirement
Specific Job Knowledge, Skills and Abilities:

Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language.

Interested and qualified candidates should:
Click here to apply online

Job Title: Accounts Manager
Ref: 20169884
Location: Abuja
Department: Sales
Job Description
Position Purpose:

Under the guidance of the Director of Sales and working closely with the Director of Sales and Marketing of the local area, responsible for maximising rooms / F&B / Conference and Banqueting business from a defined account base.
Proactively uncovering new prospects and maximising conversion of business in line with the Hotels' budgetary goals.
Representing Starwood Hotels worldwide, promoting the quality image of the company at every opportunity, and uncovering additional leads for the property within the local area.

Essential Function

Working closely with Director of Sales, to achieve both personal revenue goals and the budgeted goals of the property.
Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
Proactively prospecting new accounts and following the sales process through to convert into "producing" accounts.
Take personal responsibility to ensure Standards are maintained and that the system is utilised to its full capacity.
Maintain up-to-date activity and rate information for each account.
To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
To attend any trade fairs as a representative of the Starwood Hotels, ensuring that that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Hotel.
To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotels, to enable empowered decisions in all rate negotiations.
To participate in the annual Marketing Planning process, and to take responsibility for the compilation of the competitor rate and product information, as indicated by the Director of Sales.
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
Re-negotiation of SET agreements within guidelines for all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client

Supportive Functions:

Compile and execute quarterly sales action plans as agreed with Director of Sales.
Communicate any obstacles to completing action plans to Director of Sales.
To arrange and manage familiarisation trips and educationals to properties in line with business needs.
Participate in marketing strategies and take responsibility for agreed projects, such as direct marketing, production of sales collateral and advertising campaigns, in support of Director of Sales.
To accurately complete all Global Preference and European SET Preferred RFP Agreements within MAP account base, ensuring all deadlines are met.
To execute weekly notice board checks are completed and document results.
Participate in weekend Duty Management Shifts as required
Proactively respond to any Group/banqueting requests, checking space/rates in Delphi and communicating to Events Managers for further follow up.
To participate in quarterly Advisory Board meetings as required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Qualification and Experience

Bachelor degree required, additional education in sales and marketing fields preferred.
At least 4 year of experience of an account executive.
Experience in a supervisory position preferred.

Requirement
Specific Job Knowledge, Skills and Abilities:

Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language. Must pass the Sales Select Test.

Interested and qualified candidates should:
Click here to apply online

Job Title: Director of Front Office
Ref: 20098958
Location: Abuja
Department: Front Office
Job Description
Position Purpose:

To ensure the professional and effective running of the day-to-day Rooms operation in accordance with all Sheraton Service Standards and in line with Starwood Hotels and Resorts Policies and Procedures
Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses/margins within approved budget constraints.

Essential Function

Co-ordinate all activities, operations and running of Front Office – whilst actively displaying a proactive front of house leadership style.
Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times - and harnessing Guest Experience Index (GSI) data is a tool to measure success
Provide clear leadership for quality and Process Improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams - specifically Six Sigma/Progress
Identify opportunities for resources and facilities to be shared between the Central London properties and implement best practices. Additionally maintain regular communication between complexed locations
Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
Set up and maintain a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
Together with the Reservations Manager, ensure that reservation patterns, overbooking and yield opportunities are maximised to best effect.
Continually develop and enhance the Front Office Incentive Programme to ensure that opportunities and Incremental revenues are maximised.
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Ensure that all written guest feedback concerning Front Office/Rooms is responded to within 48 hours of receipt.
Actively participate in the annual marketing and operating plan processes as required
Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
Ensure effective channels of communication are in place maximising the opportunities of distributing the information available - and encouraging ideas and participation from all team members, through monthly team briefings, daily morning meetings and daily operations meetings
Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required. Ensure Training profiles are in place and kept up to date
Participate as a member of the Hotels Fire and Emergency Team as required

Supportive Functions:

Actively promote the Starwood Preferred Guest program to both guests and employees - ensuring all benefits are promoted and understood, and that annual enrolment targets are met
To assist the hotel in achieving Employee Satisfaction targets through good working practices and team liaison. Monitor employee morale and turnover, proactively supporting the Employee Satisfaction Index (ESI) process and ensuring action plans are established and followed up to address issues.
To monitor and analyse customer feedback/data and where applicable act upon guest comment through the Guest Experience Index (GEI) and In House data collection methods (e.g. Guest Questionnaire/comment cards)
Actively solicit guest opinion by ensuring a strong lobby presence – meeting guests regularly, and assist Head Housekeeper in checking guestrooms to ensure standard of product is maintained.
Develop and identify new business opportunities – feeding new leads to sales team
Ensure that the hotel maintains a competitive edge by identifying new product and service enhancements
Carry out appraisals, encouraging 2 way feedback – and to utilise the opportunity to set goals and objectives ensuring all staff are working to the same goals and objectives
Actively lead and encourage participation in company approved Community Service Initiatives

Qualification and Experience

B.Sc, High school diploma required, additional hospitality or butler training preferred.
Extensive Knowledge of Fidelio and familiarity with Internet/MS Office applications and related IT preferred.
At least 4 years of experience within the hospitality industry in a supervisory position.
Front Office Experience preferred.

Requirements
Specific Job Knowledge, Skills and Abilities:

The Must be able to speak, write and converse freely in English.
Must be able to speak, write and converse freely in the language spoken in the area.
Must be able to speak in one additional language other than the first two.
Must be able to lift heavy luggage.
Must be able to stand 8hrs a day while maintaining a smile and positive attitude.
Must be proactive.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Interested and qualified candidates should:
Click here to apply online

Job Title: Director of Marketing (Nigeria)
Ref: 20142317
Location: Abuja
Department: Sales and Marketing
Job Description

The area position is a dynamic and creative marketer who is able to drive the integrated marketing strategies designed to position the 5+ hotels in the country for domestic and international visitors.
The position requires experiences in all aspects of the marketing mix with a high end brand in the leisure segment and a dynamic international business hotel, understanding of Restaurant & Bar Marketing and operational knowledge.
The Area DOM works closely with the key stakeholder of the individual hotels and maintains strong relationships within the area team, especially with the Area DOS.
The DFM hub reports directly to the Area DOM.

Job Function

In conjunction with the RDOM , take responsibility for the development and delivery of the annual Marketing plans and Marketing budgets in line with the hotel strategic priorities and revenue target by market segments.
Be responsible for the planning and execution of content creation as well as the briefing to creative agencies (including copy writing, photo/video shootings) ensuring delivery in adherence with brand guidelines and hotel positioning.
Drive the positioning and activation of the restaurants & bars on the local market. Work with internal and external resources to define clear positioning for each outlet that resonates under the overall hotel positioning. Develop & implement local marketing activities (including event strategy) aiming to engage with locals and increase capture ratio from in-house guests.
Act as a Brand Champion with the hotel teams. Together with the General Manager, drive brand activation and ensure the brand experience comes alive through the hotel messaging and guest experience.
Leads the Digital Field Marketing Team to deliver multi-lingual tactical marketing campaigns in all segments.
Pro-actively identify relevant marketing partners for the hotel and manage these relationships profitably to raise hotel awareness, drive demand, deepen loyalty and enrich brand experience.
Drive loyalty Marketing: Focus on increasing engagement with SPG Members living in Spain through the organization of events, and enhancing guest experience with Elite Members on property.
Support sales team with the creation of marketing collateral and tactical promotions associated with the key market segments (E.g. Groups, Weddings, Suites,…)
Ensure full compliance with all Starwood / The Luxury Collection Marketing standards & programs.
Champion and manage the Social Media strategy in line with the brand positioning and hotels' stories. Specific focus on online reputation management and guest engagement.
Assist with all local promotional activities that support the needs of the hotel and restaurants/bars. This could include photo shoots, broadcasts, celebrity interviews and other specific events that require personal attention. Also forge local partnerships and review opportunities for local level promotions and sponsorships to gain recognition and beneficial status within the community.
Together with the RDOM translates divisional and global initiatives into the local environment and ensures participation and compliance.

Additional Function
In addition to the essential functions above, this position may be required to perform a combination of the following functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Professionally represent the hotel in community and industry organizations and events.
Provide constructive feedback to all departments, specifically in relation to the repositioning of the Restaurants/Bars and Brand Activation efforts across all departments.
Be a leader and role model to all associates.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Qualification and Experience

Marketing degree required.
3-5 years of marketing experience.

Requirements
Specific Job Knowledge, Skills and Abilities:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job:

Must be able to speak, read, write and understand English
Excellent internal and external communication skills, both verbal and written
True Brand ambassador
Event management / organizational skills
Understanding of consumer trends in the digital sphere
Innovative, proactive and resourceful
Passion for the travel & hospitality industries
Ability to analyze data and establish appropriate action plans

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Interested and qualified candidates should:
Click here to apply online

Job Title: Executive Housekeeper
Ref: 20069418
Location: Abuja
Department: Housekeeping
Job Description

Responsible for the operation of the Housekeeping Department, i.e. guest room floors, public areas, laundry, uniforms and linen.
Manage the daily operations of the Housekeeping, and the Laundry/Valet departments.
Responsible for the budgeting, forecasting, and financial planning of the department.
Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Manage operating expenses to maximize costs while providing excellent guest services.

Requirements

Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility.
This position is a Department Head role providing professional, advisory and executive support service to the Hotel's Senior Leadership Team to assist in meeting the strategic goals of the establishment.
Must be able to speak, read, write and understand English
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Must have previous experience in a large hotel environment.

Interested and qualified candidates should:
Click here to apply online

Job Title: Guest Service Agent
Ref: 20156204
Location: Abuja
Department: Front Desk
Job Description
Essential Function:

To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons
Ensure unidentified persons are not allowed access to guest rooms
Report any accidents (guest or staff)
To be fully aware of the Health & Safety Policy
To be aware of fire and bomb procedures
Take care in work to avoid accidents
To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
Report suspicious characters or suspect packages
Security of payments
Alert to fraud.

Education and Experience

A Bachelor Degree Certificate or equivalent.
A minimum of 3 years' experience or 5 years progressive management experience, preferably in a hospitality industry.

Requirements
Specific Job Knowledge, Skills and Abilities:

Ensure prompt, efficient and courteous reception of guests
Record and administer arrivals and departures
Full awareness of current daily status of Hotel
Thoroughly conversant with all room types, décor and outlook
Communication and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
Ensure guest's immediate requirements are catered for
Awareness of regular guest names & requirements
Receipt of payments
Issue safe deposit boxes and allow guest access in accordance with procedures
To carry out any other duties as required
Ensure full liaison with other members of the team
Strong communication with other departments, especially Reservations and Concierge
Strong relationship with guests and internal customers
Key relationship with Reception Manager, Guest Relations Manager, Assistant Managers, Shift leaders and Front Office Manager.

The above duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be assigned as necessary.

Grooming:

Must maintain a neat, clean and well-groomed appearance per Starwood standards.

Interested and qualified candidates should:
Click here to apply online

Job Title: Training Manager
Ref: 20083468
Location: Abuja
Job Description
Position Purpose:

The Training Manager identifies training needs and develops cost effective training initiatives to achieve the hotel's goals, and ensures standards and procedures are constantly applied.
The ideal candidate for this role is efficient, enjoys leading and developing associates, has a positive demeanor and excellent communication skills.

Essential Function

Develop an effective annual Training Plan which meets the needs of associates as outlined in PMP's and which assists the hotel achieve its goals and objectives. Identify from ASI, GSI, LRA, Marketing Plan and other sources the potential training needs and action where required.
Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
Develop, source and conduct training courses scheduled in the training calendar.
With support of Director of HR, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.

Supportive Function:

Provide an advice service to both managers and associates on training opportunities, career choices, qualifications and other HR issues.
Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
Maintain accurate and up to date records of all training activities.
Ensure all requests for training by associates is responded to in a timely manner and follow up is conducted where appropriate.
Monitor the effectiveness of pre- and post course briefings to ensure maximum benefit from training courses and identify future training needs.
Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.

Education and Experience

Bachelor degree required.
Minimum three years of experience in the Training department.
Previous experience in the hotel operations is required.
Must be familiar with Word, Excel, Email and Internet.
Must be able to show previous delivery and execution of business based projects.

Requirements
Specific Job Knowledge, Skills and Abilities:

Must be proficient in local language and English.
If English is the local language the individual must be proficient in one additional language.

Grooming:

Must maintain a neat, clean and well-groomed appearance per Starwood standards.

Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Specialist
Ref: 20172910
Location: Abuja
Job Description
Essential Function:

Working closely with Sales Manager to achieve both personal revenue goals (by working towards an agreed Masters target) and the budgeted goals of the Property.
Proactively manage a pre-determined number of key accounts, key prospects and other active accounts to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
Proactively sourcing and prospecting new accounts for the Property, and following the sales process through to convert into #producing# accounts.
To attend any trade fairs as a representative of Starwood Hotels, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Property.
A sales report is to be completed in a timely manner after attendance of trade shows or missions.
To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the
Hotels, to enable empowered decisions in all rate negotiations.
To participate in the annual Marketing Planning process under the direction of the DOS&M, and to take responsibility in conjunction with the Sales Manager for the compilation of the competitor rate and product information, pricing analysis and Key Account Analysis.
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
Re-negotiation of corporate rate agreements within budgetary guidelines for all corporate accounts within agreed time frames.
Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
Ensure property rates sheets are accurate at all times.
Ensure relevant Starwood forms/tools are completed e.g. Lanyon, KAM etc.
To accurately complete all Global Preference, SET Preferred rate agreements ensuring KAM account base is kept up to date, including Global Access and Locally Negotiated accounts.
To actively support and promote Starwood Sales programmes such as Global Access, Team Hot, SPG, SPP,
Starchoice etc. to reach established targets and ensure appropriate administration is completed on Starwood One etc for these programmes to meet company guidelines.

Supportive Functions:

Compile and execute quarterly sales action plans as agreed with DOS&M and communicate any obstacles to completing action plans to the Sales Manager.
To complete a quarterly production review of account base.
To arrange and manage familiarisation trips and educationals in line with business needs.
To take responsibility for agreed projects outlined within the individual PMP and support DOS&M/Sales Manager with any additional projects as required.
To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
Proactively respond to any Group/banqueting requests, checking space/rates in Delphi and communicating to Events
Managers for further follow up.
To participate in quarterly Focus Group meetings as required.
To have a full understanding of Sales requirements in Delphi adhering to European Core Delphi Standards and maintaining up-to-date activity and rate information for each account.
Weekly Delphi Activity Report and future week#s activity to be given to Sales Manager and DOS&M every Friday.
Responsible for Starchoice in the Sales Team # proactively promoting and educating the team on the programme, special promotions, list of active members and take responsibility for driving forward Starchoice membership in team & informing of any updates.
Actively participate in Six Sigma to constantly improve and enhance services, procedures and our overall product.

Education and Experience

Bachelor degree required, additional education in sales and marketing fields preferred.
At least 2 year of experience of a Sales executive.

Requirements
Specific Job Knowledge, Skills and Abilities:

Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language.
Must pass the Sales Select Test
The above duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be assigned as necessary.

Grooming:

Must maintain a neat, clean and well-groomed appearance per Starwood standards.

Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Specialist
Ref: 20169909
Location: Abuja
Job Description
Essential Function:

Working closely with Sales Manager to achieve both personal revenue goals (by working towards an agreed Masters target) and the budgeted goals of the Property.
Proactively manage a pre-determined number of key accounts, key prospects and other active accounts to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
Proactively sourcing and prospecting new accounts for the Property, and following the sales process through to convert into #producing# accounts.
To attend any trade fairs as a representative of Starwood Hotels, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Property.
A sales report is to be completed in a timely manner after attendance of trade shows or missions.
To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the
Hotels, to enable empowered decisions in all rate negotiations.
To participate in the annual Marketing Planning process under the direction of the DOS&M, and to take responsibility in conjunction with the Sales Manager for the compilation of the competitor rate and product information, pricing analysis and Key Account Analysis.
Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
Re-negotiation of corporate rate agreements within budgetary guidelines for all corporate accounts within agreed time frames.
Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
Ensure property rates sheets are accurate at all times.
Ensure relevant Starwood forms/tools are completed e.g. Lanyon, KAM etc.
To accurately complete all Global Preference, SET Preferred rate agreements ensuring KAM account base is kept up to date, including Global Access and Locally Negotiated accounts.
To actively support and promote Starwood Sales programmes such as Global Access, Team Hot, SPG, SPP,
Starchoice etc. to reach established targets and ensure appropriate administration is completed on Starwood One etc for these programmes to meet company guidelines.

Supportive Functions:

Compile and execute quarterly sales action plans as agreed with DOS&M and communicate any obstacles to completing action plans to the Sales Manager.
To complete a quarterly production review of account base.
To arrange and manage familiarisation trips and educationals in line with business needs.
To take responsibility for agreed projects outlined within the individual PMP and support DOS&M/Sales Manager with any additional projects as required.
To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
Proactively respond to any Group/banqueting requests, checking space/rates in Delphi and communicating to Events
Managers for further follow up.
To participate in quarterly Focus Group meetings as required.
To have a full understanding of Sales requirements in Delphi adhering to European Core Delphi Standards and maintaining up-to-date activity and rate information for each account.
Weekly Delphi Activity Report and future week#s activity to be given to Sales Manager and DOS&M every Friday.
Responsible for Starchoice in the Sales Team # proactively promoting and educating the team on the programme, special promotions, list of active members and take responsibility for driving forward Starchoice membership in team & informing of any updates.
Actively participate in Six Sigma to constantly improve and enhance services, procedures and our overall product.

Education and Experience

Bachelor degree required, additional education in sales and marketing fields preferred.
At least 2 year of experience of a Sales executive.

Requirements
Specific Job Knowledge, Skills and Abilities:

Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language.
Must pass the Sales Select Test
The above duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be assigned as necessary.

Grooming:

Must maintain a neat, clean and well-groomed appearance per Starwood standards.

Interested and qualified candidates should:
Click here to apply online

Job Title: Director of Finance
Ref: 20178159
Location: Abuja
Job Description
Key Responsibilities include but not limited to:

Direct preparation of annual budgets and monthly forecasts; establish or recommend to management major economic objectives and policies for Hotel.
Support General Manager and hotel financial goals by direct preparation of monthly and annual reports summarize and forecast hotel’s revenues, expenses, and earning based on past, present and expected operations.
Ensure compliance with Starwood policies and procedures and all applicable laws.
Provide effective leadership of the Finance team in relation to goal setting, development and direction of activities.
Negotiate and monitor contracts with hotel’s vendors.
Ensure the collection and payment of applicable local, state, and federal taxes.
Advise management of desirable operational adjustments due to tax code revisions.
Arrange for audits of hotel's accounts.
Prepare reports required by regulatory agencies.
Additional duties as necessary and assigned.

Requirements
Specific Job Knowledge, Skills and Abilities:

Requires good communication skills, both verbal and written.
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
Must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Must be able to write reports, business correspondence, and procedure manuals.
Must be able to effectively present information and respond to questions from groups to managers, clients, customers, and ownership.
Must be able to apply mathematical operations to such tasks as frequency distribution, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Must be able to define problems, collect data, establish facts, and draw valid conclusions.
Working knowledge of European and local laws, and Starwood standards governing equal employment opportunity rights, occupational safety and health, payroll and employment issues, taxation and other financial legislation and statutes.

Education

Bachelor's Degree or HND in Accounting and a Professional qualification (ACA or ACCA) is required.
An MBA is an added advantage.

Experience

Seven years in a reputable organization, preferably in an international hotel chain.
Must be proficient in Microsoft Word, Microsoft Excel, SAP, and other applicable computer systems.
Budgetary analysis capabilities required.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

Interested and qualified candidates should:
Click here to apply online

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Sheraton Hotels & Resorts Abuja Career Opportunities, May - June 2014

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