Service Operations Executive at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Service Operations Executive

Location: Lagos
Job type: Permanent
Department: Group Core Operations

Job Description

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services:

Functional Responsibilities:
Settlement Computation and Collation:

• Switched transactions settlement
• Processed transactions billing
• Settlement Representment
• Exception Identification, Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly
• Services/Network billing
• Settlement Adjustment

Dispute Operations:

• Arbitration
• Arbitration Billing
• Routine and Ad hoc Report Delivery
• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports ie, Weekly, Monthly or Quarterly (QOC, QMR (Quarterly Mastercard Reports), etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Pre-arbitration
• Chargeback processing
• Representment Refund Processing
• File processing
• Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency

Specialized Services:

• Airtime Stock Balance monitoring and reporting
• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization
• Airtime Stock procurement and top up confirmation Service Desk
• Issue Resolution
• Request Fulfilment Administration

Requirements
Academic Qualification(s):

• B Eng / B.Sc Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage Experience

(Number of relevant years):

• 0 - 2 years

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  29th July, 2022.