Senior Operations Personnel Job in a Travel and Tourism Industry

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SD Human Resources Limited - Our client, a major player in the Travel and Tourism Industry, is recruiting suitably qualified candidates to fill the position below: Job Title: Senior Operations Personnel Location: Lagos Job Description

• Manage daily service levels across all communications channels
• Inspire and lead a team to exceed their goals on a daily basis.
• Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner
• Provide and maintain a safe working environment, equipment and systems of work
• Operationally responsible for ensuring the team is properly staffed and they have the skills, techniques, tools, and processes in place to exceed customer expectations.
• Online booking tool adoption and awareness
• Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
• Guide, rectify and lead the team to perform world class travel solutions
• Handle the complete operations of the business including business development and revenue management

Requirements

• A Degree in relevant discipline with over 10 years experience of role
• Must have vast knowledge of IATA policy and standard and the use of Amadeus efficiently

Remuneration

• #4,800,000 per annum

How to Apply Interested and qualified candidates should send their CV's to: [email protected] using the role as the subject of the mail Application Deadline: 13th April, 2017.

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