Sales Order Officer at Winco Foam Industries Limited

WINCO FOAM Industries Limited is a wholly indigenous private limited company incorporated on March 18th 1983. The company since 1978 has been operating in Nigeria as one of the leading commercial organizations involved in so many activities including foam manufacturing and trading activities. WINCO FOAM Industries Limited is one of the largest continuous polyurethane foam manufacturers with head office located in Lagos. The Company is family owned and operated and has been dedicated to manufacturing high quality polyurethane foam and bedding products for 30 years. Since its early beginning as a box foam producer in Lagos with a small market presence, the company has grown and expanded into a continuous foam producer with three large multi-million naira production plants in Nigeria strategically located to serve all the markets in the country.

We are recruiting to fill the position below:

Job Title: Sales Order Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• The Sales Order Officer receives requests and inquiries from customers and provides information and price quotations.
• He/she will process orders and returns & coordinate activities with other departments through order completion. He/she will receive and process incoming orders from customers
• Receive customer orders by telephone, give price quotations and changes or cancellations directly from customers. Responds immediately to customer inquiries, needs and provides positive, courteous service to customers; answer questions regarding product line, prices, delivery times, warranty periods, customer service and credit and financing arrangements
• Prepare invoices, shipping documents, and contracts
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
• Receive and respond to customer complaints
• Verify customer and order information for correctness, checking it against previously obtained information as necessary
• Ensure that prepared orders are shipped to the customers to different locations
• Check inventory records to determine availability of requested products
• Take record of finished goods before they are transferred to the storehouse
• Create and maintain all relevant order data in the ERP system
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
• Adjust inventory records to reflect product movement
• Collect payment for products, record transactions, and send items such as checks or money orders for further processing
• Inspect outgoing products for compliance with customers' specifications
• Calculate and compile order-related statistics, and prepare reports for management
• Attempt to sell additional products or services to prospective or current customers by telephone
• File copies of orders received, or post orders on records
• Confer with production, sales and store in order to expedite or trace shipments
• Recommend products that will meet customers’ needs

Requirements and Experience

• Bachelor's Degree in Business Administration, Business Management, Marketing or any related discipline.
• Experience with a CRM platform is a plus
• Minimum of one (2) years work experience in a similar position

Required Skills:

• Good teamwork skills
• Strong Communication skill (oral & Written)
• Ability to work well with people
• Strong attention to detail
• Good organization and planning skills
• Good Interpersonal Relations skill.
• Prior experience using excel & Microsoft Word
• Proven ability to use ERP System
• Ability to handle multiple tasks

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

Note

• Applications received after this date will not be considered.
• Only shortlisted candidates will be contacted

Application Deadline  19th November, 2021.