Sahara Group recruitment for Graduate IT Desktop Analyst, April 9th 2015
Sahara Group
nutures businesses in the energy sector. These companies operate
essentially within the energy industry and its associated sub-sectors.
The Group consists of individuals, who are determined to make a positive
impact on the business environment.
We are recruiting to fill the below position:
Job Title: IT Desktop Analyst
Location: Nigeria
Job Description
- The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network.
- The duties of a support analyst are wide-ranging and vary widely
from one organization to another. The IT Support team is charged with
installing, supporting and maintaining desktop computing systems;
planning for and responding to service outages and other problems that
may arise.
Other duties may include:
- End user education and IT Project implementation
- To perform the job well, the role holder must demonstrate a
blend of technical skills in desktop operating systems technologies,
system administration and use of Microsoft Office tools
Key Responsibilities
- Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
- Monitor and evaluate voice network infrastructure: IP PBX, IP
Phones, VoIP gateways, E1 lines and implement changes as required to
improve performance
- Interface with 3rd party service providers
- Provide periodic reporting of IT Support operations
- Monitor and evaluate data network infrastructure: Switches,
routers, data network devices, network links, GSM boosters, PBX, IP
telephones and implement changes as required to improve performance
Knowledge/Skills:
- Good Knowledge of windows 2008 Server operating system and
Network Infrastructure (Active Directory,Group Policy, DHCP, DNS, File
Services, etc.)
- Good report writing skills
- Good IT process understanding
- Very good problem solving skills - frequently under various sorts of constraints and stress
- Hardware and software troubleshooting skills
- Good understanding of windows based applications and their
interaction with the underlying operating system environment (Registry,
System Services, Component application subsystem etc.)
- Dexterity in setting up and managing switches and routers
Minimum Qualification / Experience
- A Bachelor's degree in the field of Computer Science/Engineering.
- Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language
- 0 - 3 years qualitative experience in technology deployment or support.
- Certifications will be an added advantage
Personality Traits:
- Highly analytical, hard-working, Creative, Logical, Organized, Professional conduct, Resourceful,good interpersonal skills
Working Relationships:
- 2nd and 3rd Tier IT Support team
- 3rd party service providers
- Sahara Group staff
- Other Stakeholders
How To Apply
Interested and qualified candidates should:
Click here to apply online