Relationship Officer at Finatrust Micro Finance Bank

Fina Trust Microfinance Bank, a member of LOLC Group with corporate Head Office in Colombo – Sri Lanka, is one of Nigeria’s foremost Microfinance Banks. Its operating license was secured from the Central Bank of Nigeria (CBN) in September 2009 as a Microfinance Bank and commenced operations in October 2009. It holds a State License and hence operates in Lagos State.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Locations: Aspamda, Idumota, Ladipo, Ikeja - Lagos
Employment Type: Full-time

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Promote high-quality sales, supply and customer service processes
• Determine all applicable ratios and metrics and set up debt payment plan
• Maintain and update account records
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Οperate in compliance with laws and regulations and adhere to lending compliance guideline
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans

Requirements

• Minimun of National Diploma in any field.
• Customer service-oriented with exceptional sales skills.
• Promixity to any of the following listed locations will also be considered - Ojo(Aspamda), Ladipo, Ikeja, Idumota.
• A minimum of 1years’ experience as a RelationshipOfficer.
• Outstanding interpersonal and communication skills.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email