Regional IT Support Officers(3 Positions) in a First Generation Bank in Nigeria

Phillips Consulting - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches
An exciting opportunity exists for three (3) Regional IT Support Officers to support the Head, IT Service Desk.


Job Title:  Regional IT Support Officers

Responsibilities:

• Co-ordinates and Manages IT activities in the region.
• Responsible for the Management of Network and the Installation, Configuration, Repair, Distribution and Maintenance of the systems in the region.
• Trains the users in the region on the use of application software and Information Technology devices.
• Liaises with branches in the region to prioritize issues and their resolutions.
• Ensures efficient allocation and distribution of IT resources in the region.
• Ensures the proactive management of IT related incidents and problems within the region.
• Coordinate the activities and deliverables of IT contract staff in the region
• Ensures efficient/ controlled management of third party solutions deployment in the region.
• Prepares and submit required functional reports to Head, IT Service Desk and administrative reports to Head, Regional Operations, including system performance reports, events log etc, as and when needed.
• Oversees objectives, goals and plans for the region as derived from the strategic objectives set by IT Department
• Controls and signs off all IT related reports being submitted by branches to other departments in the bank
• Ensures the correct service availability is submitted to the department for vendor payments (Remember regional reports should reach Network Team for collation by end of month)
• Attends weekly Operational Review (WOR) Meetings every Friday by Audio/ Video
• Carries out other assignments as directed by the Head, IT Service Desk or Head, IT.

Requirements:

• Good technology related university degree preferably in Computer Science, Engineering or Numeric Science; 
• Minimum of 5 years cognate IT and Network/ Hardware Support Duties in a large to medium size bank/ financial institution.

• Good knowledge of WAN architecture
• Good knowledge of LAN architecture
• Adequate Knowledge of Windows Environment
• Adequate knowledge of Hardware
• Adequate Knowledge of Flexcube and other Axillary Applications 
• Working knowledge of client server architecture environment
• Ability to coordinate support successfully 
• Organization and coordination skills

• Pro-activeness and promptness in response
• Customer Service Consciousness
• Adequate knowledge of Customer IT Support and IT Security