Recruitment at Mercy Corps Nigeria

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action — helping people triumph over adversity and build stronger communities from within, now and for the future. In Nigeria, Mercy Corps operates in over 13 states focusing on key thematic areas of humanitarian response, conflict mitigation and adolescent girls’ empowerment. We are recruiting to fill the position below: Job Title: Livelihood Program Officer Location: Biu, Borno Program / Department Summary

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria. With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items (NFI), protection, livelihoods, cash transfers, WASH and capacity building of humanitarian response actors. Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area.

General Position Summary

The Livelihood program officer will be responsible for supporting activities in the intervention communities of ISING program.
S/He will be responsible for supporting the implementation of strategic, impactful, and high-quality programming.
The project officer will report to the Livelihoods Senior Program Officer and work collaboratively with fellow program staff.
S/he will work extensively with other sectors to ensure that all program activities are implemented successfully and timely.

Essential Job Functions

Support project management and administration of livelihood related activities including beneficiary identification, distribution site selection, planning and implementing the distributions, working with partners and facilitating monitoring.
Contribute to all field work, including identifying target locations, beneficiaries and vendors, participating in distributions, monitoring and supporting beneficiaries during the shopping periods, coordinating with community leaders and other stakeholders and other field-based tasks as assigned.
Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
Contribute to effective program reporting, monitoring and evaluation systems for both internal and external use in coordination with the other program staff.
Integrate community approaches, gender sensitivity, protection and capacity building into all livelihood activities as appropriate.
Conduct monitoring and data collection as directed by the Livelihoods Senior Program Officer, assisting with specific surveys or assessments as needed.
Contribute to providing the Livelihoods Senior Program Officer with up-to-date information on the affected and targeted community and coordinates beneficiary lists and numbers with different stakeholders.
Ensure the cohesion of the overall livelihoods approach through a close working relationship with the livelihoods SPO and the protection/gender team.
Contribute to applying well researched and thought out interventions to restart livelihood activities.
Lead where necessary community meetings to identify Livelihoods priorities.
Mitigation where necessary maintaining a clear impartial profile for Mercy Corps in confusions or disputes between community/association/group members.
Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals;
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation;
Other duties as assigned.

Knowledge and Experience

BA/S in relevant field required; MA/MS/MBA or equivalent preferred.
3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general program management experience required.
Prior experience implementing distributions is required, preferably in a non-camp setting. Experience with cash distributions strongly preferred.
Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
Experience with conducting assessments, monitoring and evaluation and other learning efforts required.
Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
Commitment to renewing and maintaining knowledge of best practices
Demonstrated training and facilitation experience
Ability to work under pressure
Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
Strong interpersonal, intercultural and communication skills
Excellent oral and written skills and computer skills
Fluency in English; fluency in Hausa is required.

Success Factors

The successful candidate will have a can-do attitude. Ideally s/he will have previous experience in working in large-scale emergency programs in insecure and conflict-affected contexts, including remote management and capacity development.
S/he is a problem solver, who is adept in successfully dealing with issues of complexity. S/he is an active listener and contributor, working to create a strong team share ideas and learn

Job Title: Livelihood Senior Program Officer Location: Biu, Borno Program / Department Summary

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria. With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items, protection, livelihoods, WASH and capacity building of humanitarian response actors. Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area.

General Position Summary

The Livelihoods Senior Program Officer is responsible for the day-to-day implementation of livelihood sector activities including livelihood grants and VSLAs in Borno state, Northeast Nigeria. S/he will work closely with the Team Leader, Deputy Team Leader, Head of Office, and support staff (including finance, operations, and administration) to ensure that activities are implemented according to schedule, budget and required quality.
The position includes the daily management of program staff. The Livelihoods Senior Program Officer reports directly to the Deputy Team Leader.

Essential Job Functions Strategy and Vision:

Recognize opportunities to evolve the current humanitarian portfolio into a more effective and impactful portfolio addressing the changing needs of conflict-affected populations.
Contribute to country-wide strategy development.

Representation and Coordination:

Identify, build and manage collaborative partnerships with communities, local authorities and other stakeholders.
Ensure effective coordination with relevant working groups, UN, ICRC and colleagues I/NGO agencies.

Program Management:

Oversee the full program cycle for livelihood activities (VSLA and livelihood grants) and administration of the teams across program locations;
Develop activity work plans and manage day-to-day activity implementation;
Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices;
Ensure that beneficiaries are effectively targeted according to vulnerability criteria;
Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use;
Ensure community approaches, protection mainstreaming, gender sensitivity and capacity building into all livelihoods activities as appropriate;
Ensure all livelihoods programs activities are in line with government and cluster strategies.
Provides technical input on MC’s livelihoods programs including potential partnerships with local NGOs.
Maintains links to sources of technical assistance and information and further disseminate technical information and assistance to program officers and assistants where necessary.
Liaise with local government maintaining an impartial profile for Mercy Corps based on the ethos of its humanitarian mission as an INGO.
Conduct where necessary workshops to identify livelihoods priorities with key groups and to disseminate pertinent livelihoods information.
Bring to the attention of the Deputy Team Leader areas where formal agreements should be made e.g. MOU’s.
Conduct surveys, need assessments, data and information collection as and when required for the on-going program or future project proposals in livelihoods.
Participate in NGO and INGO meetings on Livelihoods and represent MC as requested in coordination forums related to Livelihoods.
Ensure documentation is in place, adheres to internal and donor regulation and filing is regularly maintained;
Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.

Team Management:

Supervise, hire and orient team members, as necessary;
Create and sustain a work environment of mutual respect where team members strive to achieve excellence;
Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews;
Provide team members with information, tools and other resources to improve performance and reach objectives;
Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.
Identify any gaps or capacity needs within the team and ensure training and capacity building is incorporated into program planning.

Finance & Compliance Management:

Ensure compliance with all donor and Mercy Corps regulations;
Proactively follow-up on reconciliation of cash transfer activities related to livelihoods;
Oversee the livelihood sector activity budgets and project monthly cash flow.

Security:

Ensure compliance with security procedures and policies as determined by country leadership;
Proactively ensure that team members operate in a secure environment and are aware of policies.

Other:

Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned.

Knowledge and Experience

MA/MS/MBA in relevant field required.
Minimum 4-5 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; specifically in livelihoods/income generation activities, economic recovery and market systems.
Prior experience implementing livelihoods programs is essential, preferably in conflict settings.
Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
Experience with running assessments, monitoring and evaluation and other learning efforts required.
Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
Commitment to renewing and maintaining knowledge of best practices
Demonstrated training and facilitation experience
Ability to work under pressure
Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
Strong interpersonal, intercultural and communication skills
Excellent oral and written skills and computer skills
Fluency in English; fluency in Hausa is required.

Success Factors

Must be able to work independently and show initiative. Strong leadership, communication, and management skills are essential.
Understanding of humanitarian principles and their application to program implementation is required. Possess the ability to manage, supervise, mentor and coach team members.
Must be able to problem solve and multi-task on a range of administrative and programmatic issues.

Job Title: Monitoring, Evaluation & Learning Officer Location: Biu, Borno Program / Department Summary

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria. With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items, protection, livelihoods, WASH and capacity building of humanitarian response actors.
Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area

General Position Summary

The Monitoring, Evaluation & Learning (MEL) Officer will support the program teams with technical oversight and direction on all monitoring and evaluation needs across implementing area.
S/he will support the MEL manager in ensuring timely and quality reporting.
The MEL Officer will support the provision of program staff with the information and training to capture monitoring metrics regularly and efficiently.
S/he will coordinate and support data collection and analysis activities facilitated by MEL Assistants and regularly providing technical oversight, problem-solving and support. S/he will report to the MEL Manager.

Essential Job Responsibilities

Contribute to adapting existing M&E systems to monitor and evaluate project activities and impact, in accordance with existing Mercy Corps DM&E guidelines.
Support data capture across program interventions and analyze data collected during monitoring and evaluation activities.
Oversee data tracking and analysis on regular basis and ensure that data and metrics in field reports are accurate.
Write, edit, and summarize field reports to develop quality and informative monthly and quarterly reports for donors and internal teams.
Work with the program team to identify opportunities to innovate M&E systems.
In partnership with program team document lessons learned and best practices for dissemination within Mercy Corps, to donors, other agencies and interested parties
Support pre and post monitoring, need assessments, survey, focus groups and evaluation or verification as well as other studies at the project and program levels.
Utilize standard Mercy Corps assessment tools and help in developing new tools.
Provide input on the design and implementation of baseline studies, mid-term evaluations and final evaluations.
Conduct regular field visits to meet the beneficiaries, coordinate with project officers, to capture data correctly and efficiently to ensure regular and accurate information.
Track and report lessons learned, prepare success stories about the program and share with MEL manager for inputs and wider circulation.
Work closely with program teams for filing/archiving documentation both softcopies and hardcopies.
Maintain relevant program and correspondence files related with DM&E.
Contribute to developing other reports as requested by management (this may include research for new projects or programs or information requested by the donors, among other things)
Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals;
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation;
Other duties as assigned.
to show problem solving skills in monitoring as well as data management

Knowledge and Experience

BA/S in relevant field or other similar field; MA/MS/MBA or equivalent preferred.
At least 1 year of experience in development, implementation, monitoring and evaluation or other learning efforts is required.
Experience developing and disseminating regular communication materials and updates
Experience conducting rapid needs assessments.
Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint)
Experience with social media and other multi-media tools preferred.
Demonstrated training and facilitation experience
Ability to work under pressure
Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
Knowledge of statistical analysis software such as SPSS, EPI Info and mobile data collection platforms preferable
Strong interpersonal, intercultural and communication skills
Excellent oral and written skills and computer skills
Fluency in English; fluency in Hausa is required.

Success Factor

Skilled writer and synthesizer of diverse and complex information, helping teams generate new insights into their work, the needs of their countries and the region, and how program impact can be scaled.
Talent for organizing and cataloguing information essential
Sense of creativity essential
Positive attitude and ability to work well on a team is essential
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required
Ability to understand the larger picture while remaining focused on the details
Ability to work with diverse groups of people
Conscientious, with an excellent sense of judgment

Job Title: Monitoring, Evaluation & Learning Assistant Location: Biu, Borno. Program / Department Summary

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria.
With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items, protection, livelihoods, WASH and capacity building of humanitarian response actors.
Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area

General Position Summary

Under the direction of the Monitoring and Evaluation Officer, the M&E Assistant will be responsible for the monitoring of project activities at project sites.
These activities include: beneficiaries verification, monitoring of project activities, collecting data through surveys and interviews, participating in the assessments and submitting routine reports.

Essential Job Responsibilities

Assist in data collection, illustrating project activities progress and impact
Conduct beneficiary names verification, ensuring they meet agreed project target criteria
Assist in monitoring of program activities, including distributions, trainings, to ensure that intended assistance is delivered to registered beneficiaries as scheduled,
Ensure all the activities are conducted in full respect to the humanitarian principles and in organized and dignified way
Participate in surveys, assessments, Focus Groups Discussions
Ensure proper filing, handling and movement of project files
Assist in data entry into the project databases
Assist in designing data entry tools and monitoring tools, as required
Share and document lessons learned
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals;
Other duties as assigned.

Knowledge and Experience

Preferably a Bachelor's Degree in a related field: Social Sciences, Development Studies, Education, etc. or at least one year of work experience in a related discipline.
Experience in community work with previous experience in project monitoring, preferably with an NGO within Borno States.
Demonstrated skills in planning, organizing, analyzing and reporting.
Ability to interact effectively with various community members, conducting him/herself with sensitivity and respect towards others
Willingness, ability to perform field work and work under pressure.
Excellent computer skills - Word and Excel are required;
Strong interpersonal, intercultural and communication skills
Fluency in English and Hausa is a must

Success Factor

The successful candidate will be an effective communicator, with dedication towards evidence based community work, commitment to work long hours in the field conditions with limited access to resources.
S/He will be highly motivated, with initiative and capable to work without direct supervision.
S/he will be willing to conduct field travels and work in ethnically and culturally diversified and fast growing team.

Job Title: Cash Transfer Programming (CTP)/Cash for Work (CFW) Program Officer Location: Biu, Borno Program/Department Summary

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria. With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items (NFI), protection, livelihoods, cash transfers, WASH and capacity building of humanitarian response actors. Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area.

General Position Summary

The Cash Transfer Programming (CTP)/Cash for Work (CFW) Program Officer is responsible for assisting in the implementation of CTP and CFW activities in the intervention communities of southern Borno State.
With support from the Senior Program Officer – Cash & Vouchers, s/he will supervise all projects, project selection and planning, project assets, local government and community liaison work, monitoring and payment.
The CTP/CFW Program Officer will report to the Cash & Vouchers Senior Program Officer and work collaboratively with fellow program and MEL staff.
S/He may also support other livelihood sector interventions including unconditional cash transfers, livelihood grants and VSLAs.

Essential Job Functions

Plan and ensure the effective implementation of CTP/CFW.
Contribute to all CTP/CFW related field work, including community mobilization, beneficiary identification/registration, distributions, and monitoring.
Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
Review labor and time-line requirements for CFW activities, determining staffing requirements.
Coordinate payment procedures, including documentation, approval and actual payment.
Oversee procurement of all materials for CFW projects.
Maintain all documentation relating directly to CTP/CFW activities required to ensure accountability to the donor, particularly where labor is concerned.
Oversee administrative matters relating directly to CFW activities: time-sheets, payment schedules, required paper-work and liaison with finance department.
Maintain all documentation relating directly to cash transfer activities required to ensure accountability.
Oversee administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions.
Contribute to effective program reporting, monitoring and evaluation systems for both internal and external use in coordination with the other program staff.
Work with the Senior Program Officer – Cash & Vouchers to prepare monthly cash requirement forecast for CFW activities, including the purchase of materials at site and CFW labor payments.
Provide information on CTP/CFW activities as requested by the Team Leader, Deputy Team Leader, Senior Program Officer – Cash & Vouchers or MEL team.
Support orientation for all new staff on CTP/CFW.
Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and Livelihoods Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned.

Knowledge and Experience

BA/S in relevant field required;
3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general program management experience required.
Prior experience implementing distributions is required, preferably in a non-camp setting. Experience with CTP/CFW or other community micro-projects strongly preferred.
Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
Experience with running assessments, monitoring and evaluation and other learning efforts required.
Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
Commitment to renewing and maintaining knowledge of best practices
Demonstrated training and facilitation experience
Ability to work under pressure
Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
Strong interpersonal, intercultural and communication skills
Excellent oral and written skills and computer skills
Fluency in English; fluency in Hausa is required.

Success Factors

The successful candidate will have a can-do attitude. Ideally s/he will have previous experience in working in large-scale emergency programs in insecure and conflict-affected contexts.
S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
S/he is an active listener and contributor, working to create a strong team share ideas and learn.

Job Title: Cash and Vouchers Senior Program Officer Location: Biu, Borno State Program/Department Summary

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria.
With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items (NFI), protection, livelihoods, WASH and capacity building of humanitarian response actors.
Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area.

General Position Summary

The Cash and Vouchers Senior Program Officer is responsible for the day-to-day implementation of unconditional cash (UCT), cash for work (CFW) and using systems are in place to support cash transfer programming in Northeast Nigeria (Borno state).
The Senior Program Officer will work closely with the Team Leader, Deputy Team Leader, MEL team, Head of Office, and support staff (including finance, operations, and administration) to ensure that activities are implemented according to schedule, budget and required quality.
The position includes the daily management of program staff.
The Cash and Vouchers Senior Program Officer reports directly to the Deputy Team Leader and will work closely and coordinate with other sectors

Essential Job Responsibilities Strategy and Vision:

Recognize opportunities to evolve the current humanitarian portfolio into a more effective and impactful portfolio addressing the changing needs of conflict-affected populations.
Contribute to country-wide strategy development.

Representation and Coordination:

Identify, build and manage collaborative partnerships with communities, local authorities and other stakeholders.
Ensure effective coordination with relevant working groups, UN, ICRC and colleagues I/NGO agencies.

Program Management:

Oversee the implementation of UCT and CFW activities and administration of the teams across program field locations;
Develop activity work plans and manage day-to-day activity implementation;
Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices;
Ensure that beneficiaries are effectively targeted according to vulnerability criteria;
Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use;
Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate;
Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained;
Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.

Team Management:

Supervise, hire and orient team members, as necessary;
Create and sustain a work environment of mutual respect where team members strive to achieve excellence;
Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews;
Provide team members with information, tools and other resources to improve performance and reach objectives;
Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.
Identify any gaps or capacity needs within the team and ensure training and capacity building is incorporated into program planning.

Finance & Compliance Management:

Ensure compliance with all donor and Mercy Corps regulations;
Oversee the UCT and CFW activity budgets and project monthly cash flow.

Security:

Ensure compliance with security procedures and policies as determined by country leadership;
Proactively ensure that team members operate in a secure environment and are aware of policies.

Other:

Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned.

Knowledge and Experience

MA/MS/MBA in relevant field required.
Minimum 4-5 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; specifically in economic recovery.
Prior experience implementing livelihoods programs is essential, preferably in conflict settings.
Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
Experience with running assessments, monitoring and evaluation and other learning efforts required.
Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
Commitment to renewing and maintaining knowledge of best practices
Demonstrated training and facilitation experience
Ability to work under pressure
Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
Strong interpersonal, intercultural and communication skills
Excellent oral and written skills and computer skills
Fluency in English; fluency in Hausa is required.

Success Factor

Must be able to work independently and show initiative. Strong leadership, communication, and management skills are essential. Understanding of humanitarian principles and their application to program implementation is required. Ability to supervise, mentor and coach a diverse team. Must be able to problem solve and multi-task on a range of administrative and programmatic issues.

Job Title: Electronic Platform & Vendor Relation Program Officer Location: Biu, Borno Program / Department Summary

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria.
With funding from humanitarian donors including OFDA, FFP, EU, and ECHO the humanitarian programs engage in several interventions including but not limited to food assistance, non-food items (NFI), protection, livelihoods, cash transfers, WASH and capacity building of humanitarian response actors.
Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area.

General Position Summary

The Electronic platform & Vendor Relation Program Officer is responsible for assisting in the implementation of CTP activities across all sectors in the intervention communities of southern Borno State.
With support from the Senior Program Officer - Cash & Vouchers, s/he will supervise all vendor activities, be directly responsible for day to day management of the electronic platform projects, project selection and planning, project assets, local government and community liaison work, monitoring and payment.
The CTP/CFW Program Officer will report to the Cash & Vouchers Senior Program Officer and work collaboratively with fellow program and MEL staff.
S/He may also support other livelihood sector interventions including unconditional cash transfers, livelihood grants and VSLAs.

Essential Job Responsibilities

Plan and ensure the effective implementation of CTP.
Contribute to all CTP related field work, vendor mobilization, support beneficiary identification/registration, distributions, and monitoring.
With input from the team leader, oversee the start-up or rollout of e-voucher and cash transfer systems
Draft context specific training materials for beneficiaries and vendors
In collaboration with the operations and finance teams, oversee the management of hardware (smartphones and wireless printers and E-cards
Manage the relationship with the e-voucher service provider, communicating issues and questions in a clear manner
Request and monitor technical upgrades and development of e-voucher platform as required or desired or desired to serve program needs
Work with finance and compliance to ensure the e-voucher platform meets Mercy corps’ compliance and logistic rules and data privacy policies
Work closely with, and coordinate day to day activities with field teams and other relevant staff at Mercy Corps
Report on any problem encountered in the field such as project participant or vendor complaints (in collaboration with the MEL team)
Work with program and MEL teams to maintain all documentation relating directly to cash transfer activities required to ensure accountability
Support on administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions
Maintain all documentation relating directly to cash transfer activities required to ensure accountability.
Provide support on administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions.
Contribute to effective program reporting, monitoring and evaluation systems for both internal and external use in coordination with the other program staff.
Work with the Senior Program Officer Cash & Vouchers to prepare monthly cash transfer activities.
Provide information on CTP activities as requested by the Team Leader, Deputy Team Leader, Senior Program Officer Cash & Vouchers or MEL team.
Support orientation for all new staff on CTP.
Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities.
Coordinate with MC Security Officer and Livelihoods Manager on any threats to MC staff and activities; follow up on incidents/security threats in areas of operation.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Other duties as assigned.

Knowledge and Experience

BA/S in relevant field required;
3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general program management experience required.
Prior experience implementing distributions is required, preferably in a non-camp setting. Experience with CTP/CFW or other community micro-projects strongly preferred.
Prior experience in managing vendors and electronic platforms is required.
Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
Experience with running assessments, monitoring and evaluation and other learning efforts required.
Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
Commitment to renewing and maintaining knowledge of best practices
Demonstrated training and facilitation experience
Ability to work under pressure
Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
Strong interpersonal, intercultural and communication skills
Excellent oral and written skills and computer skills
Fluency in English; fluency in Hausa is required.

Success Factor

The successful candidate will have a can-do attitude. Ideally s/he will have previous experience in working in large-scale emergency programs in insecure and conflict-affected contexts.
S/he is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity.
S/he is an active listener and contributor, working to create a strong team share ideas and learn.

Note

All applications must include the position title in the subject line.
Only short-listed candidates will be contacted for interview and we are an equal opportunity organization so women are strongly encouraged to apply for this position.

How to Apply Interested and qualified candidates should submit their CV's and Cover Letter in one document, addressing the position requirements to: [email protected] Applications Deadline: 29th May 2017.

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