Recent Vacancies at Contec Global Group, 7th May, 2018
Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.
We are recruiting to fill the position below:
Job Title: Business Development Executive
Location: Lagos
Job Description
- Responsible for building on agent, customer and revenue growth targets through effective development of a distribution network.
- To be successful you will need to be comfortable spending significant time in the field motivating the agents, and driving both to exceed set targets.
- You must be someone with a strong ability to influence and work collaboratively with merchandising teams.
- The ideal candidate must have a clearly-demonstrated track record in channel recruiting and sales target at a fast moving consumer goods company or mobile money or telecom.
- The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
- Grow the merchant and customer touch point network into the largest multi-channel network.
- Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions
- Managing the sales process for new prospects, from initial contact through to closure
- Any other job assigned by HOD as per need
Requirement
- Candidates should posses relevant qualifications.
Job Title: Customer Care Executive
Location: Lagos
Job Description
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behaviour types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone and email etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Meet commitments to customers
- Obtain client information by interviewing clients and verifying information.
- Update job knowledge by studying new product descriptions and participating in educational opportunities.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
- Maintain CRM by entering information.
- Keep track on quality and quantity of cash towards achieving goal.
- Any other duties assigned by HOD as per need
How to Apply
Interested and qualified candidates should send their Applications and CV's to:
[email protected]
Application Deadline 9th May, 2018.