Recent Jobs in Nigeria at Western Union Company
Western Union Company, a leader in global payment services, in 2015 celebrated its 20th anniversary in Africa. With over 34,000 locations and connections to millions of bank accounts and mobile wallets in more than 50 countries and territories across Africa, the Western Union network serves millions of senders and receivers with a choice of 120 currencies.
We are recruiting to fill the vacant position below:
Job Title: Manager, Operations
Ref No: 1705405
Location: Lagos
Job Description
- We’re seeking a Regional Operations Manager, based in our Lagos, Nigeria office. In this role, you will be responsible for ensuring availability of Money Transfer services and new products with Network Agents in assigned regions.
- You will continuously monitor and improve service quality at POS to deliver superior service to consumers, creating customer loyalty and generating business growth.
Sound interesting? Here are some specifics:
- Coordinate the agent activation process, ensuring agent’s readiness in legal, operational and technical aspects, software installation and initial and ongoing training of agent’s staff (CSC, back office, POS, as well as “train the trainer”).
- Key contact between WU departments and agents on all matters related to the operations/service aspect of the business, e.g. communications to the agents, implementation of procedures, software upgrades.
- Ensure network agents are in full compliance with worldwide operating policies and service standards. Manage and implement quality assurance programmes.
- Manage POS audits, define subsequent strategy for improvement and ensure implementation at the agent level.
- Manage various projects to ensure efficiency and cost saving at the agent level while maintaining optimum service quality (e.g. Gateway integration, project management, loyalty card)
- Actively contribute to Country Management by identifying opportunities and providing operational advice and expertise to Marketing, Country Managers as well as other functional areas.
Requireemnts
What you will need to succeed:
- Minimum of 5 years experience in operations and/or training and/or quality
- University degree
- Good understanding of financial market and banking operations (75% of our agents are banks)
- Basic understanding of telecommunications and very good computer skills (usage, configuration, installation)
- Proactive and able to work independently and within a team
- Good analytical skills
- Project Management skills
- Good understanding of today’s technology standards (PC-level, software, telecom, network systems, Digital Money Transfer, Mobile Banking, Mobile Money Transfer)
- Ability to communicate effectively and efficiently at all levels of the organisation, with consumers and agent staff at level of location
- High, unquestionable integrity
- Team player emphasis
- Very strong interpersonal qualities
- Very strong presentation skills
- Ability to travel
What will make you stand out:
- Fluency in English, Spanish / Portuguese or French is a plus
- Experience in sales and/or key account management
What’s in it for Uou?
- Competitive global pay and benefits
- Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
- Diverse, global team with colleagues in over 50 countries
Interested and qualified candidates should:
Click here to apply for this Position
Job Title: AML Compliance Officer
Ref No: 1705348
Location: Lagos
Job Description
- We are seeking for an AML Compliance Officer based in our Lagos, Nigeria Office
- In this role, you will responsible for working directly with Western Union Agents within assigned territory of Nigeria, Ghana, Liberia, Sierra Leone.
- You will be the primary compliance resource with responsibilities of measuring Agents Compliance and Anti-Fraud programs; driving training and awareness initiatives, and, providing guidance and support to Agents.
- You will also be responsible for driving Agents to implement or enhance compliance and anti-fraud procedures and assist in the development of Agents Locations Compliance and Anti-Fraud programs, as required.
Sound interesting? Here are some specifics:
- Propose corrective action measures to mitigate any risks identified throughout the conduction of the Compliance reviews of Agents (Locations /Points of Sale),
- Conduct regular WU Locations/Points of Sales reviews (Onsite /Offsite)
- Execute on established WU AML (Anti-money laundering) Compliance & Anti-Fraud programs, principles, standards & oversight expectations within assigned territory.
- Implement policies and procedures designed to mitigate exposure and enhance compliance activities.
- Ensure that the locations Compliance program is maintained and relevant and up to Western Union Compliance Minimum Standards
- Conduct Anti-Fraud/Anti money laundering awareness ad-hoc training for locations operators during onsite reviews
- Provides guidance, policy interpretation and support to Agents locations within the region.
- Actively participates in Region Compliance discussions on risk and participates in governance and risk mitigation meetings as appropriate.
- Performs other duties as assigned by the manager of the region: GDD-FIU-FRM referrals and escalations, agents reviews, regulatory outreach
- Perform other duties as assigned by the manager of the region: manage referrals and escalations, agent reviews, and regulatory outreach
Requirements
What you will need to succeed:
- Bachelor's degree in any field of the following: Business Administration, Law, Finance, Accounting, Economics with proven work experience within the financial services industry/Risk, Audit or Internal Control
- At least 3 years’ experience in a similar position within a financial industry or as compliance-officer and/or Risk, Audit and internal controller.
- Fluent in English.
- Detail oriented, excellent computer skills with all common MS Office programs
- Very good presentation skills.
- Aptitude for continuously learning and understanding AML(Anti-money laundering) risks and concerns as well as product uses and risks
- Ability to operate multi-nationally with internal business partners and Agents
- Ability to work in a self-directed and remote environment
- Demonstrated understanding of the Western Union business practices, organizational structure
- Demonstrated ability to draft clear and professional reports and other documents of a legal, compliance and business nature
- Excellent analysis and problem-solving skills
- Demonstrated ability to appropriately work with confidential information
- Ability to facilitate the collection of information through interviews, meetings etc.
- Ability to articulate, communicate information to various audiences verbally and in writing
- Excellent demonstrated organizational skills, including time management, record keeping, self-scheduling, and follow-up
- Must be a self-starter and be able to act independently
- Demonstrated ability to handle multiple priorities in a dynamic environment
- Ability to travel up to 50% or less depending upon work location and area assigned.
What’s in it for you?
- Competitive global pay and benefits
- Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
- Diverse, global team with colleagues in over 50 countries
Interested and qualified candidates should:
Click here to apply for this Position