Recent Jobs at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the positions below:

Job Title: Senior Finance Officer

Location: Abuja or Kano (Some travel may be required for meetings and other ad hoc activities)
Department: Business and Administration, EHA Clinics
Division: EHA Clinics
Reports to: Business and Admin Manager

Summary of Job

• The Senior Finance Officer is responsible for all aspects of financial management of the clinic’s projects and day-to-day activities, ensuring compliance with the organization’s policies and procedures as well as parent organization’s regulations.
• The Senior Finance Officer will also design the yearly budget and plan for the organization, under the supervision of the Business and Admin Manager.

Essential Duties and Responsibilities

• To perform this role successfully, the Senior Finance Officer will perform the following responsibilities in relation to all clinics which will include but are not limited to:

Core Tasks

• Maintains specified clinic financial records; maintains and reconciles account ledgers; maintains and enters monthly journal entries, maintains and reconciles bank accounts. Analyzes accounts to trace discrepancies or errors.
• Apply basic accounting knowledge and techniques to all areas of work, including routine costing and variance analysis.
• Assist in clinic's compliance with established policies and regulatory standards, including safety, environmental and legal requirements, and policies and procedures, both internal and external.
• Management of financial operations in all branches of eHA clinics and affiliated programs, in accordance with the company’s policies; including systems for cash flow management, consolidation of accounting information, internal controls and financial reporting
• Train and supervise finance staff in the organization.
• Maintain banking relations, plan and monitor company cash flow requirements to ensure the smooth running of the clinics
• Prepare monthly standard accounting submissions to the Management, for review by the Finance and Administration Manager, including general ledger files, account reconciliations, expenditures by cost center/project, as well as other financial information in a timely and accurate manner
• Assist in preparation of annual audit. Provides accurate and reliable information as needed for any other reports or audits as requested.
• Analyze and report fiscal activity, makes recommendations and takes appropriate action to reduce the cost of providing services.
• Prepare monthly management reports to the Business and Admin Manager and Senior Management as required, including detailed Profit and Loss Statements, expenditures by cost center and other financial information, in a timely and accurate manner
• Support Business and Admin Manager in preparation of ad hoc reports for presenting to stakeholders.
• Assist  Business and Admin Manager in developing annual budgets.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to EHA Clinics and to not jeopardize its reputation.
• Other duties as assigned.

Qualifications & Training

• Bachelor degree / B.COM / or equivalent in Accounting or Finance is required
• Advanced knowledge of Accounting ERP packages
• Minimum of five years of progressive financial management experience is required
• Professional qualification in accountancy such as CFP, ANAN, ACCA, ICAN is an added advantage
• Minimum of three years of experience from a healthcare organization is preferred
• Demonstrated experience and skills with budget preparation and analysis, financial reporting preparation and presentation and the proven ability to translate technical financial data into informative reports
• Strong accounting skills and experience, including the management of general ledger, journal entries, payroll, payables, and balance sheet
• Advanced computer skills in Google Suite programs, particularly Google Sheet
• Prior staff supervisory experience and strong organizational skills are desired
• Excellent oral and written English skills
• Previous knowledge of Odoo will be an advantage

Key Skills and Attributes:

• Computer literacy
• Excellent communication skills
• Leadership and teamwork
• Time management and organization
• Good communication and excellent interpersonal skills
• A team player who is responsible, diplomatic and confident at dealing with people at all levels and different backgrounds
• Good analytical skills are essential
• A problem solving and solution-oriented attitude; be methodical and adaptable
• Planning skills and attention to detail
• Ability to work under minimal supervision and deliver on set objectives within the given deadline
• Approachable and willingness to listen and assist finance and non-finance colleagues
• Ability to work under pressure and on irregular working hours
• Ability to occasionally conduct training of staff within the financial management area

Work Experience:

• S/he will be required to have had related and progressive experience in a healthcare human capital management.

Salary

• Competitive salary scale based on surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based.

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period

Interested and qualified candidates should:
Click here to apply

Job Title: Command Center / Help Desk Shift Supervisor (SS)

Location: Abuja or Kano
Department: Operations
Division: EHA Clinics
Reports to: Team Lead, Command Center

Summary of Job

• The Shift Supervisor is responsible for overseeing daily Command Center operations and Command Center Operator’s performance during their particular shift.

Essential Duties and Responsibilities

• To perform this role successfully, the SS  will perform the following responsibilities,  which will include but are not limited to:

Core Tasks

• Manages command center operators  and performs management duties when the Team Lead is absent or out of office
• Oversee the operation for the assigned shift and report to the lead supervisor
• Monitor the collection of call record and family member contact information and ensure control and confidentiality of the information by agents
• Coordinate data entry functions to maintain sensitive personal victim/family Information
• Provide shift reports to lead supervisors and other stakeholders
• Alert lead supervisor to any special concerns of members/users
• Ensure booking of appointments and raising of tickets on Odoo as required
• Function as a phone operator as needed during the shift and coordinate shift transition (help Desk, front desk, and the command center)
• Conduct necessary follow-up on incoming call inquiries and ensure tickets are resolved
• Other duties as required to ensure customer satisfaction

Requirements

• 2-3 years of work experience in a customer service environment
• BSc/HND in relevant course from a reputable institution
• In-depth knowledge of performance metrics
• Good computer skills
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills

Work Experience:

• S/he will be required to have had related and progressive experience in a healthcare organization and customer service environment.

Competencies:

• Team Leadership Experience
• Product Knowledge and Industry Experience
• Leadership Skills
• Strong Oral and Written Communication Skills
• Motivational Skills
• Results-Oriented
• Employee Training Experience
• Interviewing Skills
• Strong Relationship Building, Customer Service Skill

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. The salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon the successful completion of their probationary period.

Interested and qualified candidates should:
Click here to apply