Recent Job Vacancies at Pro-Hub Global

---

Pro-Hub Global is a team of mobile financial services professionals, specializing in mobile payment strategy and implementation. We help organizations in the mobile financial services to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contact-less NFC transactions. We are currently looking for passionate, pragmatic and creative individuals to be part of our organization in the capacity below:     Job Title: Assistant Human Resources Manager Location: Lagos Job Summary

• The Assistant human resources (AHR) manager develop and assist the HR in advising on and implement policies relating to the effective use of personnel in the organization, with the aim of ensuring that the organization employs the right balance of staff in terms of skills and experience, and that training and development opportunities are available to employees to enhance their performance and achieve the employer’s business aims.

Detail Job Description

• Developing with line managers HR planning strategies which consider immediate and long-term staff requirements;
• Preparing staff handbooks;
• Advising on pay and other remuneration issues, including promotion and benefits;
• Undertaking regular salary reviews;
• Administering payroll and maintaining employee records;
• Interpreting and advising on employment law;
• Liaising with a wide range of people involved in policy areas such as staff performance and health and safety;
• Developing and implementing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
• Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;
• Promoting equality and diversity as part of the culture of the organization;
• Negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions;
• Planning, and sometimes delivering, training, including inductions for new staff;
• Analyzing training needs in conjunction with departmental managers.
• Recruiting staff – this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
• Dealing with grievances and implementing disciplinary procedures

Qualification and Experience

• Required Qualifications: HND or Bachelor's Degree in any of the related field
• Experience: A minimum of 2 years post NYSC working experience.

Remuneration

• N190,000 - 220,000 per Month
• 40 hours a week role - Monday to Friday
• 4% pension scheme
• Plus range of allowance, incentives and bonuses

    Job Title: Customer Service Executive/Officer Location: Lagos Employment Type: Full Time Job Summary

• The Customer Service Executive/Officers ensure that the needs of customers are being satisfied.
• Their aim is to provide excellent customer service and to promote this idea throughout the organization

Detailed Job Description

• Training staff to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Writing reports analyzing the customer service that the organization provides;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for the organization
• Meeting with other managers to discuss possible improvements to customer service;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service the organization is providing;
• Providing help and advice to customers using the organization’s products and services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Qualification and Experience

• Required Qualifications: HND or Bachelor's Degree in any of the related field
• Experience: A minimum of 2 years post NYSC working experience.

Remuneration

• N170,000 - 210,000 per Month
• 40 hours a week role - Monday to Friday
• 4% pension scheme
• Plus range of allowance, incentives and bonuses

        Application Deadline 21st June, 2018.

---