Protaxi Limited Job for an ICT/Support Officer

Protaxi is an online based company that provides commute for riders. Protaxi provides exceptional quality service on a consistent, reliable basis. Operating in Lagos Nigeria, Protaxi is a top choice for professional friendly drivers with clean, sleek, safe vehicles.     Job Title: Ict/Support Officer Job Requirements/Responsibilities

• installing and configuring computer hardware, software, systems, networks, printers and scanners
• planning and undertaking scheduled maintenance upgrades
• setting up accounts for staff, ensuring that they know how to log in
• solving password problems
• talking to clients and computer users to determine the nature of any problems they encounter
• responding to breakdowns
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
• obtaining replacement or specialist components, fixtures or fittings
• checking computer equipment for electrical safety
• maintaining records of software licenses
• managing stocks of equipment, consumables and other supplies
• Database management
• Database, hardware and network performance tuning
• Installation and administration of servers
• Management and configuration of switches, firewalls and routers
• Managing data center infrastructure
• Application and infrastructure security testing
• End to end resolution on technical issues
• investigating and resolving customer queries to ensure that the system runs smoothly for our end users

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work unsociable hours
• Patience
• A logical mind
• Enthusiasm for continual learning