Product Quality Manager at Zola Electric

Zola Electric Nigeria combines Silicon Valley technology with local expertise to offer homes and businesses a long-term solar solution to an unreliable grid. Adaptable to both energy needs and income, Zola Electric Nigeria’s solution can be bought over time through a leasing structure. The first few watts starts a chain reaction that enables people to achieve commonly held aspirations: security, education, access to information, and a longer and more efficient day.

We are recruiting to fill the position below:

Job Title: Product Quality Manager

Location: Lagos, Nigeria
Job type: Full-time 
Level: Mid-Senior level

Position

• The Product Quality Manager will lead a team that works to make sure all ZOLA products meet customer and company quality requirements. 
• He/she will be responsible for championing the ZOLA core values: Customer, People, Product, and Performance by guiding a team of Engineers and Technicians in determining the overall product quality by adopting Advanced Product Quality Processes (APQP) from product design to manufacture.
• The job also involves both technical and people management skills. Technical functions involve designing and troubleshooting processes and products that explore future technologies & test existing products.
•  The candidate will be responsible for guiding both the engineering and technical teams in proper design for testing and quality procedures.
• The Product Quality Manager will work with Design Engineering, Manufacturing Engineering, and Operations to address and improve: quality, reliability, and manufacture-ability issues. Work will require the leadership of cross-functional teams.
• The ideal candidate will have great technical writing skills, people management skills, and some experience in lean manufacturing methodology and/or Design for Excellence (DFx). Additional relevant skills are; data collection and analysis, renewable energy knowledge, and proficiency in English plus Swahili and/or French.

Responsibilities
Hardware and Firmware Quality Assurance (QA):

• Firmware Quality Assurance (QA).
• Hardware development Quality Assurance (QA).
• Group quality policy and objectives (metrics, KPIs).

Field Quality Engineering:

• Group quality policy and objectives (metrics, KPIs).
• Field Quality issues escalation and tracking.
• Authorized Service Center (ASC) operations in TZ.
• Authorized Service Center (ASC) for Global expansions.
• Provide Support for RMA processes.

Factory Quality Assurance (QA) Support:

• Product Quality Objective with Factory BenchMark.
• Supplier/Vendor Components Quality.

Customer Service Quality Assurance (QA):

• Support the processes for the Customer Satisfaction survey.

People Management:

• Manage the team of technicians to support product testing and provide workshop repair guidelines for products.
• Provide guidance and manage contractors during projects that need to be outsourced in TZ.

Requirements

• B.Sc Degree in Electrical / Electronic Engineering or related field
• A minimum of 4 years of relevant work experience in a position with managing product quality and engineering functions and projects

Working Conditions:

• Working hours will be agreed upon and understood as per the work schedule provided by your manager. Limited Local and International Travels.

Skills and Competencies:
Technical Skills:

• Take the lead during new product testing by setting up a sustainable system to run testing and provide feedback to the Product Design Engineering team.
• Use data analysis tools to track product failure rates and drive resolution through leveraging the cross-functional team for in-market products.
• Track and manage Quality Improvement projects to ensure consistently high product quality.
• Lead the development of test plans in association with the Product Design Engineering team to validate design intent and product performance.
• Lead the team in providing training for in-market product repair and maintenance processes for debugging and repair of products.

Management:

• Train and manage a team of technicians to support product testing and provide workshop repair guidelines for products.
• Lead meetings with the Product Management team to discuss proposed changes to an existing product line and determine proper qualification testing requirements to ensure successful product deployment.
• Be the point of contact for the Business Commercial team to provide necessary technical support for potential supplier partners during product demonstrations and proof of concept testing.
• Provide guidance and manage contractors during projects that need to be outsourced.
• Lead weekly meetings with different department heads and SMEs to discuss product quality issues and utilize quality analysis tools to provide recommendations and drive consensus on product issue resolution.

How to Apply
Interested and qualified candidates should:
Click here to apply