Opportunities at Standard Chartered Bank Nigeria, April 3rd 2015
Standard Chartered Bank Nigeria - We attract talented individuals. Not
only can they give you the benefit of their experience, they also reveal
a closer, more personal look at the wide range of global opportunities
we offer.
At the core of the Group's people strategy is our focus on
employee engagement. Engagement is a key driver of productivity and
performance, which creates the foundation of our performance culture. We
encourage and focus on the behaviours that bring out the very best from
every employee, assessing their performance not just on results but on
how those results were achieved. To further embed these behaviours we
have a remuneration programme in place, carefully designed to
incentivise our employees to live our values every day.
We are recruiting to fill the position of:
Job Title: Relationship Manager
Job ID: 471722
Location: Nigeria
Job Function: Commercial Clients
Full/Part Time: Full time
Job Description
- Directly work with customers to secure new business
relationships, through referrals and different Sales Channels, via the
analyses of their needs and provision of CC products and services.
- Grow share of Clients portfolio size by deepening existing Clients’ relationships
- Analyses and reviews quality of potential business to ensure maximum profitability.
- Maintain accurate and up-to-date records of all actual and attempted customer interactions.
- Liaise and provide leadership in areas of expertise,
particularly in the provision of products and services to customers
after identification of their needs.
- May be requested to co-ordinate Country or Regional initiatives within CC team.
- Provide feedback to Senior Management, Marketing and Product
management on customers' needs and the efficiency of marketing
strategies and tactics.
- Responsible for delivering a service to customers that matches the Bank's brand promise of being ‘The Right Partner’.
- Operate within Risk & Compliance requirements/framework
KYC/AML Clause:
- Ensure you remain alert to the risk of money laundering and
assist in the Bank's efforts in combating it by adhering to the key
principles in relation to:
- Identifying your customer, knowing your customer, reporting
suspicions, safeguarding records and not disclosing suspicions to
customers.
Internal:
- Marketing on new and continuing initiatives
- Head, ME Segment on issues to CC customers
- Branch departmental and T&O Managers and staff for CC customers' account opening, servicing and administration
- Product Development and Analytics - product review, development, implementation and analytics
Key Roles & Responsibilities
- Customers
- Revenues, Asset and Liabilities of CC Banking business at Country and Regional level.
- Image and reputation of Department and the Bank.
- As advised through written delegation from VSGM CC Banking; Head, ME Segment
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Sales Manager
Job ID: 470461
Job Function: Product Segment
Location: Victoria Island, Lagos
Full/Part Time: Full time
Key Roles & Responsibilities
- Accountable for the delivery of assigned Transaction Banking
(TB) revenues from a Commercial Clients assigned portfolio in Nigeria.
- Execute to the sales strategy and deliver the revenue ambition
through a portfolio of existing and target list of companies in Nigeria.
- Increase client penetration and revenues for the bank by
actively promoting the bank’s network and product capabilities (cross
selling) within assigned portfolio.
- Leverage group sales tools and techniques to identify
opportunities for new / incremental business; client planning, client
maps, working capital analyzers, CRM and pipeline management to achieve
sales/revenue targets.
- Maintain a detailed and up-to-date knowledge of the bank’s
comprehensive products capabilities and their application to clients
needs, and use this knowledge in structuring of solutions.
- Ensure smooth interaction and communication with Solution
Delivery, Product Management, and relationship teams within the overall
team.
- Maintain high performance standards and role model behaviors
that demonstrate the core values of the bank and its brand promise of
being “Here for Good”
Qualifications & Skills
- Ideally graduate/post graduate or equivalent academic qualifications
- Ideally should have over 4 years experience in Commercial
Banking with over 2 years of client solutioning and sales experience in
the Africa Region.
- Solid and proven frontline transactional sales experience across
Working Capital, Trade Finance (documentary trade products, i.e. Letter
of Credits, bonds & guarantees; bank & country risk products),
Supply Chain Financing & Cash Management (global/ regional/ local
payment, receipts and liquidity management structures, system
infrastructure, etc)
- Language skills: English, both written and oral; additional languages preferred
- Skills for analyzing and formatting data provided by Finance and other sources.
- Proven treasury, credit and country risk exposure
- Open minded, good listener, flexible with ‘think out of the box mentality
- Strong negotiation and presentation skills; ability to communicate with all levels in an organization
- Disciplined approach to deal execution/ client follow-up
- Team player
- Should be well versed with knowledge of the Banking Policies, Standards, local regulations and legislations
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Sales Team Manager
Job ID: 470462
Job Function: Product Segment
Location: Lagos
Full/Part Time: Full time
Job Description
- Accountable for the delivery of assigned Transaction Banking
(TB) revenues from a Commercial Clients assigned portfolio in Nigeria.
- Execute to the sales strategy and deliver the revenue ambition
through a portfolio of existing and target list of companies in Nigeria.
- Increase client penetration and revenues for the bank by
actively promoting the bank’s network and product capabilities (cross
selling) within assigned portfolio.
- Leverage group sales tools and techniques to identify
opportunities for new / incremental business; client planning, client
maps, working capital analyzers, CRM and pipeline management to achieve
sales/revenue targets.
- Maintain a detailed and up-to-date knowledge of the bank’s
comprehensive products capabilities and their application to clients
needs, and use this knowledge in structuring of solutions.
- Ensure smooth interaction and communication with Solution
Delivery, Product Management, and relationship teams within the overall
team.
- Maintain high performance standards and role model behaviors
that demonstrate the core values of the bank and its brand promise of
being “Here for Good”
Requirements
- Ideally graduate/post graduate or equivalent academic qualifications
- Ideally should have over 4 years experience in Commercial
Banking with over 2 years of client solutioning and sales experience in
the Africa Region.
- Solid and proven frontline transactional sales experience across
Working Capital, Trade Finance (documentary trade products, i.e. Letter
of Credits, bonds & guarantees; bank & country risk products),
Supply Chain Financing & Cash Management (global/ regional/ local
payment, receipts and liquidity management structures, system
infrastructure, etc)
- Language skills: English, both written and oral; additional languages preferred
- Skills for analyzing and formatting data provided by Finance and other sources.
- Proven treasury, credit and country risk exposure
- Open minded, good listener, flexible with ‘think out of the box mentality
- Strong negotiation and presentation skills; ability to communicate with all levels in an organization
- Disciplined approach to deal execution/ client follow-up
- Team player
- Should be well versed with knowledge of the Banking Policies, Standards, local regulations and legislations
Interested and qualified candidates should:
Click here to apply online
Job Title: Investment Advisor
Job ID: 471166
Location: Lagos
Full/Part Time: Full time
Job Function: Product Segment
Job Description
- Standard Chartered Bank, Consumer Banking.
Job Title Job Grade Generic Job Role:
- Investment Advisor
- Grade 7 Investment Advisor
Reports to (Direct) Direct Employees:
- Head Investment Strategy & Advisory Nigeria
Reports to (Indirect) Matrix Employees
Set Up:
- Target Clients.
- NTB Priority Clients.
- ETB Priority Clients with AUM > 0.5mn 1.
- ETB Personal Clients adhoc requests on exception basis only.
- Sources of leads.
- Priority Banking Team within IA's coverage.
- Structured periodic Wealth portfolio review driven by analytics.
Other Job Roles Most Commonly Worked With
- Priority Banking Team.
- Priority Client Centre.
Location:
- Co-located within Bankers’ catchment area at lower real-estate cost (e.g., higher floor of branch).
- Consolidated at strategic cities with Video Conference capability for non-strategic cities.
- Working rhythm.
- Medium frequency, mix of standardized and tailored functions.
Associated Client Journeys
- Actively engaging during the first 3 months.
- Supporting the client on any client-initiated needs.
- Proactively engaging with the "Hidden Affluent".
Roles
Mandate:
- Provide advice on multiple asset classes to fulfill Affluent and hidden Affluent clients’ Wealth management needs
- Conduct portfolio reviews (along with Priority Banker) twice a year for Priority Clients with AUM> 0.5 mn1.
- Support Priority Banking Team with investment requests from high-value Clients if required.
- Ad-hoc advise for Personal (non-hidden Affluent) clients on complex high-value investment needs on exception basis only.
- Advisory role - does not close sales (on target bonus).
- Guide and coach Bankers on investment related topics.
- Ensuring high operational quality and compliance conformance.
Engaging and deepening activities (role in client journey)
Methodically Engage - Portfolio Review(in person):
- Review if client’s needs and circumstances have changed.
- Update client on market views (house views).
- Update clients on performance and alignment with Asset Allocation views.
- Recommend new solutions if needed or maintain.
- Transact (assist with sales closure).
Meet & advice (remote & in person):
- Meet in person/ VC to fulfill advisory needs.
- Do not perform direct sale.
Needs/anchor products
- Mutual funds, Fixed Income, Structured Products
- Portfolio advisory.
Resources & Skills
Skill requirements:
- Product broadening.
- Advanced Wealth product/solution knowledge.
- Portfolio planning capability.
- Up-to-date macro-Market knowledge.
- Expertise on house views and solutions to meet Wealth needs.
Client engagement:
- Competency in communication and presentation of complex investment topics & solutions
Journey Completion:
- Ability to conceptualize and plan tailored portfolio.
Metrics:
- New business Inflow 30 - 35%.
- NFI Performance 30 - 35%.
- Frontline productivity 20%.
- Efficiency and effectiveness 15% of portfolio reviews.
Roles that can transition & upskilling needed:
- Investment Specialists/ UT IC, IC
- Product broadening:
- Client engagement:
- Journey completion:
- Training requirements for upskilling.
Interested and qualified candidate should:
Click here to apply online
Job Title: Product Manager
Job ID: 471157
Location: Lagos
Job Function: Product Segment
Full/Part Time: Full time
Job Description
Local Product Manager for Commercial Clients:
- Responsible to drive P & L and Balance sheet components for Cash & Trade products in the Commercial clients segment.
- Act as the Product expert for Transaction Banking Products within Commercial clients segment.
- Deploy existing, new and/or enhanced products to CC segments to grow TB revenues.
- Articulate and Implement the Product Agenda and Strategy for Commercial Clients.
- Drive effective Compliance and Operational Risk Management and
Controls at Commercial Clients level to meet all regulatory and internal
requirements.
- Improve the Bench strength through periodic trainings of segment staff and relevant stakeholders.
- Promote Thought Leadership
- Understand the Market and Competitive landscape and develop relevant analytics to guide the Sales team
Product & Service Delivery:
- Have oversight and ownership on end-to-end (standard) process
to ensure execution of on-boarding for clients and fulfillment of
products through engagement with relevant stakeholders involved in
executing the standard process to ensure we deliver a seamless client
CVP
- Complaints & Client Experience: Collaborate closely with
the CEPG teams to Identify gaps and design failures in existing process
and products and work with regional and country product teams to solve
for endemic design issues to improve overall product and Service
delivery.
Product Launches & Product Maintenance:
- Execute the global Product standardization and Product rationalization agenda across Lending Products
- Work with segment and frontline teams to identify client needs
and launch existing global product solutions to meet these needs.
- In the absence of existing global solutions work with the
regional team to have the relevant proposition developed as a global
solution for implementation.
Governance:
- Manage compliance of PPGs & CADs.
- Ensure compliance to Group & Country AML and CDD policies.
Interested and qualified candidates should:
Click here to apply online