Ongoing Recruitment In A Reputable Logistics Firm

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Human Capital Partners (HCP) - Our client, a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, our client seek to recruit a dynamic, exceptional and results-oriented professional into the position below:       Job Title: Corporate Sales Executive Location: Lagos Responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Maintain quality service by establishing and enforcing organization standards
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/ close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years’ experience in a similar function
• Ability to work effectively with all management levels
• Initiative and Maturity to handle a range of situations
• Meticulous and thorough nature with ability to work under tight deadlines
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• Strong strategic thinking and decision-making skills

      Job Title: Cashier Location: Lagos Responsibilities

• Operate scanner, scale, cash register and any other sales device
• Issue receipt for sales transactions
• Accurately process sales transactions using the designated electronic platform
• Daily remittance of cash received to bank
• Calculate total payments received during a time period and reconcile with the total sales
• Balance sales and receipts according to company’s procedures
• Maintain accurate records of transactions
• Obtain bank statement from the bank for necessary reconciliation
• Balance the cash register and generate reports for payables and receivables
• Track transactions on accounts records and report discrepancies (if any) to the Manager, Finance and Accounts
• Correspond to the Manager, Finance and Accounts daily or as may be instructed, report on sales transactions, payables, receivables, cash deposit to bank, bank reconciliation and any other report that may be requested
• Resolve customer complaints and report if need arises
• Manage sales transactions with customers using cash register or any other designated electronics platform

Requirements

• A first Degree in a numerate discipline
• Minimum of 3 years' experience in a similar function
• Strong financial and operational audit skills
• Strong knowledge of computer operations and software applications.
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• Strong strategic thinking and decision-making skills.

      Job Title: Human Resources and Administrative Manager Location: Lagos Responsibilities

• Provide professional advice on the design of organisational structure, based on a balanced understanding of business strategies
• Deliver effective Human Resource management systems through support and monitoring
• Develop Performance Management Systems
• Build and sustain a culture that delivers optimal business performance
• Maintain work structures by updating job requirements and job descriptions for all positions
• Drive proactive recruitment initiatives
• Develop and implement reward systems
• Manage and ensure a tax efficient payroll
• Develop and execute a corporate training calendar
• Design and maintain human resource records filing and retrieval system
• Achieve financial objectives by anticipating requirements and submitting information for budget preparation
• Schedule expenditures and monitor costs
• Manage office consumables in the most efficient manner
• Ensure effective and efficient health insurance cover for employees
• Manage relationship with internal and external stakeholders
• Oversee official local and international travel Itinerary
• Manage expatriate quota returns

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 8 years’ experience in a similar function
• Certified membership of relevant professional body: CIPM, SHRM, CIPD etc.
• Excellent grasp of local issues, stakeholder relationships as well as socio-cultural constraints and realities
• Good knowledge of the Nigerian Labor laws and employment regulations
• Strong guidance and counselling ability
• Excellent organisation design skills
• Excellent use of Microsoft Office applications and applicable Human Resource software
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• Strong strategic thinking and decision-making skills.

      Job Title: Information Technology Manager Location: Lagos Responsibilities

• Provide functional and technical support to the Finance and Operations Teams regarding the delivery platform and associated software
• Work with teams to understand end-user requirements, formulate use cases that translates them into pragmatic and effective technical solution
• Take advantage of product KPIs to optimize software platform
• Pilot project planning to deliver on-time and within budget constraints
• Participate in the enrichment of our product roadmap and global expansion

Requirements

• A first degree in Engineering, Computer Science or other related disciplines
• Minimum of 6 years’ experience managing full web and mobile technical projects
• Agile Project Management experience
• Experience using prototyping tools such as Axure
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• Strong strategic thinking and decision-making skills

      Job Title: Internal Control Manager Location: Lagos Responsibilities

• Monitor compliance to operational, safety and inventory control procedures including physical security standards
• Monitor and review procedures and systems to prevent error relating shortages
• Gather, sort and analyse relevant documents, evidence and financial data to identify inconsistencies (if any) in original records
• Verify correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags and burglar alarms
• Analyse retail data to identify current or emerging trends in theft or fraud
• Ensure strict compliance with the company’s policies and procedures
• Monitor loss prevention initiatives including target store audit, maintenance audit, safety audit or electronic articles surveillance audit
• Recommend improvement in loss prevention initiatives
• Advise business unit and senior management on proposed or pending applicable regulatory changes
• Maintain documentation of loss prevention activities
• Supervise surveillance and criminal proceedings relating to theft and criminal cases
• Correspond any case of fraud detection immediately to the Chief Corporate Service Officer
• Liaise with the necessary security agency in the case of fraud and criminal matters.
• Follow up proceedings on fraud and criminal matters, document and report to the Chief Corporate Services Officer
• Maintain records of investigative operations and result of analysis

Requirements

• A first Degree in a numerate discipline
• Certified membership of relevant professional body: ICAN, ACCA etc.
• Minimum of 5 years’ experience in audit, fraud detection or other similar roles
• Strong financial and operational audit skills.
• Strong ability in understanding complex process flows and improving processes
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• Strong strategic thinking and decision-making skills.

      Job Title: Executive Assistant Location: Lagos Responsibilities

• Provide a full range of secretarial duties, confidential personal assistance to the CEO – Management and organizing of CEO’s office, meetings, time/diary management.
• Compose and prepare correspondences, reports, memorandums, agendas and minutes of meetings.
• Maintain strict confidentiality and interact professionally with all levels of management, staff and company clients.
• Maintain good filing systems for smooth data retrieving.
• Arrange meetings/conferences; prepare presentations and other related tasks and follow upon pending matters with limited supervision.
• Make travel arrangements for related local and overseas trip.
• Extend courtesies to visitors.
• Convey, coordinate, supervise, pursue and follow up on the instructions by the CEO to the respective management staff.
• Undertake other special assignments, ad-hoc functions and related duties as and when required by the CEO.
• Organizing and preparing documents, preparation of meeting and board meeting papers.

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years’ experience in a similar function
• Ability to work effectively with all management levels
• Initiative and Maturity to handle a range of situations
• Meticulous and thorough nature with ability to work under tight deadlines
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• Strong strategic thinking and decision-making skills.

    Job Title: On-boarding Receptionist Location: Lagos Responsibilities

• Answer, screen and direct telephone calls
• Take and relay messages
• Receive visitors
• Deal with queries from public and customers
• Provide general administrative and clerical support
• Receive and sort mail and deliveries
• Schedule and maintain appointment diary where required
• Organise conference and training room bookings
• Tidy and maintain the reception area

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 1 year administrative/ clerical experience
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skill
• Active listening skills and customer centric nature.

      Job Title: Vetting Officer Location: Lagos Responsibilities

• Screen and vet candidates with law enforcement agencies and/ or private agencies
• Give sound recommendations in relations to individual vetting status
• Develop and document all security vetting procedures in order to meet the company need
• Provide strategic direction for background check activity within the organisation to ensure that current and future needs of the organisation are met
• Liaise with law enforcement agencies for document verifications
• Vet all documents/ information provided by courier personnel before onboarding

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years related experience as a Documentation/ Vetting Officer
• Excellent use of Microsoft Office applications
• Ability to demonstrate initiative and proactive approach to problem-solving
• Excellent written and oral communication skills.

      Job Title: Customer Support Officer Location: Lagos Responsibilities

• Provide support to live operations while ensuring that queries are promptly resolved
• Provide support that ensures orders are delivered in excellent condition
• Answer customer inquiries via phone, email and in person
• Maintain and update customers database, including notes about interactions
• Prepare reports about customer queries
• Make recommendations to management to improve customer experience

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years customer service/ support experience in delivery operations
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills.

      Job Title: Inventory Control Officer Location: Lagos Responsibilities

• Maintain records of receipt and issuance of operations items to the end users
• Reconciliation of physical stock with the computer records
• Properly stock items for easy retrieval
• Carry out stock count/ audit as often as possible
• Develop, maintain and adopt the best operational procedure for inventory control

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 3 years inventory control experience
• Strong understanding and experience of cycle count and stock taking
• Excellent communication skills
• Strong knowledge of excel/ google sheets and ease with a variety of tech platforms, including inventory tool and reporting

      Job Title: Fleet Management Officer Location: Lagos Responsibilities

• Manage real-time fleet capacity
• Lead communications with the fleet for ongoing orders
• Give structured and actionable feedback to the Head, Fleet Management
• Ensure smooth operations by ensuring that couriers are available for order fulfilment
• Manage fleet tracking and oversee prompt servicing of customer requests
• Ensure all couriers adhere to the company’s regulations, service-level agreements and standard operating procedures
• Monitor and ensure fleet operations follow local rules and regulations

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years Fleet management experience
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills.

      Job Title: Order Management Officer Location: Lagos Responsibilities

• Ensure adherence to appropriate order flow and service-level agreements
• Communicate with all interfacing team and customers in a professional and concise manner
• Manages customers order from end to end
• Track and report order statuses while making sure orders ship are without issue
• Research and resolve chargebacks from customers to prevent future occurrences

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years Order management/ supply chain operations experience
• Excellent use of Microsoft Office applications
• Process driven, organised and customer-centric
• Good time management, analytical and critical thinking skills
• Excellent written and oral communication skills.

      Job Title: Relationship Manager Location: Lagos Responsibilities

• Understand customers’ needs and develop plans to address them
• Resolve customers’ complaints quickly and effectively
• Identify key staff in client companies to cultivate profitable relationships
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, delivery, payment and customer service processes
• Manage customer business communication and collaborate to ensure customer satisfaction
• Handle and follow-up with customers’ invoice and payment
• Handle daily, weekly and monthly reconciliation issues with customers

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 5 years Sales/ Marketing experience
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• High self-organisation and self-motivation
• Process driven and goal oriented with ability to work under little or no supervision
• A change agent and influencer with strong research orientation.

      Job Title: In-Processing Officer Location: Lagos Responsibilities

• Screen and vet candidates with law enforcement agencies and/ or private agencies
• Create courier personnel profile on the company platform
• Update and maintain all required documentation on the company platform
• Create courier personnel’s wallet account
• Issue kits and starter packs to documented personnel

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years related experience as a documentation/ in-processing officer
• Excellent use of Microsoft Office applications
• Ability to demonstrate initiative and proactive approach to problem solving.
• Excellent written and oral communication skills

      Job Title: Process and Training Development Specialist Location: Lagos Responsibilities

• Conduct training needs analysis to identify and drive suitable initiatives across the core business Key Performance Indicators (KPIs)
• Design overall training and scalable development plan that addresses the need and expectations of the business
• Analyze and review business processes and ensure updated training on every process change
• Interphase with technology team and lead user experience test before deployment
• Develop the Standard Operating Procedures (SOPs) in collaboration with the operations team
• Develop different end to end training materials

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 4 years’ experience designing and executing training program
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills
• Technology savvy, having ability to learn fast and comfortable with different technology platforms.
• Creative, problem solving and interpersonal skills
• Unconventional adaptable capacity development skills
• A process-oriented, data driven and agile trainer who has a knack for getting things done
• A change agent and influencer with strong research orientation.

    How to Apply Interested and qualified candidates should send their CV to: [email protected]  using the "Job Title" as the subject of the mail.

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