Ongoing Recruitment at MainOne Cable

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MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

 

 

Job Title: Field Technical Support Intern

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The Field Technical Support Intern will be responsible for installation, second line network troubleshooting, restoration, and fault management support on the elements and components of the Main One network and assist clients in solving complex technical issues.

Other Responsibilities include:

• Responsible for installation and configuration of customer premise equipment (CPE).
• Maintain and ensure full compliance with all Main One’s field support processes and procedures
• Ensure safe decommissioning of equipment and making them fit for reuse.
• Confer with customers in initial deployment troubleshooting, as well as in the initial debugging of new hardware and software.
• Report site (s) conditions to the network operating centre.
• Interpret survey reports (SRs) to effectively carry out onsite/installation activities.
• Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.
• Supervise vendors with onsite installations, to ensure that it conforms with MainOne quality standards.
• Responsible for structure cabling, PATs, and onsite installations supervision to ensure that standards and quality are maintained all times.
• Carry out survey, desktop/onsite and provide survey reports in clear terms with minimal supervision.
• Accurate auditing, recording, and management of company assets deployed at clients' site
• Follow up with all activities to ensure that no issue arises from our deliverables at the customer’s premises while maintaining excellent customer delivery at every point
• Troubleshoot onsite issues in a timely manner.
• Ensure all customer SLAs are met.

Qualifications, Skills & Competencies

• B.Sc. or HND in Engineering any other related discipline.
• Certifications in HSE will be an added advantage.
• Certifications in CCNA will be an added advantage
• A good understanding of Ethernet and wireless networks
• Minimum years of Experience: 1
• At least 2 years of previous experience working in Wireless and Wired technology (UBIQUITY, Ruckus etc)
• Must have a high level of computer literacy to be able to configure PC IP settings, use basic IP testing and be competent in the use of Microsoft Office products (Outlook, Excel, Word)
• Ability to interpret topography, network design maps, and AutoCAD Designs
• Good experience in power  management/ first level Power handling (DC and AC)
• Good stakeholder management (Vendor, Internal management)
• Knowledge of structured ethernet cabling standards and good cable management.

Demands of the Job:

• This role requires stamina and a lot of long hours
• Ability to multitask, prioritize faults and respond or escalate accordingly
• Ability to communicate with customers in a clear and concise manner.
• Must be able to work comfortably at heights with total regard for safety and good work ethics.
• Might be required to work late hours and during weekends.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: GNOC Service Desk Engineer

Location: MDXi, Lagos
Department: Technical
Job Type: Permanent
Minimum years of Experience: 2

Responsibilities

• The GNOC Service Desk Engineer will be responsible for the first line contact and response to customers (internal and external) on all technical issues and queries reported, using the trouble ticketing systems in logging all reported service and non-service affecting queries. This function would provide 24 x 7 Service Desk services.

Other responsibilities include:

• First point of contact for customers.
• Accountable for receiving all network support related telephone calls and interface with internal/external customers on operational issues and related network events and email acknowledgements within specified OLAs.
• Responsible for liaising with the NOC Engineers to ensure proper reporting of all faults/alarms.
• Responsible for incident management, proper fault reporting, escalation, customer engagement and management.
• Processing of Access and Material Movement Requests (Internal/External).
• Collaborate with required teams for efficient and prompt handling of all network changes whilst ensuring proper communication and notice to customers.
• Responsible for ensuring required reports are prepared and documented accordingly.
• Ensure all Service requests are fulfilled.
• Undertake any adhoc activity assigned by the Service Desk Manager.

Qualifications, Skills & Competencies
Qualifications:

• BSc. in Information Technology / Computer Science / Electrical & Electronics Engineering.
• ITIL/CCNA/CCNP certification will be an added advantage
• 1-2 years’ work experience in a Telecommunication or ISP environment with knowledge on customer management.

Competencies:

• Good understanding and use of trouble ticketing applications, data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error.
• Knowledge of incident, problem and change management framework (ITIL) and ISO 9001 management systems.
• Good written and verbal communication skills.
• Capable of multi-tasking, time management and prioritisation of workload
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively encourage strong working relationships with other teams.

Demands of the Job:

• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Ability to work shift rounds
• Ability to multitask effectively and adapt to a fast-paced working environment.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: SoHo Finance Intern

Location: Lagos
Department: Commercial
Job Type: Contract

Responsibilities

• Ensure the prompt and accurate invoicing in his/her assigned space.
• Will be responsible for responding to billing related requests in his/her assigned space.
• Will work closely with payables team to ensure prompt and accurate capture of revenue.
• Responsible for reconciliation of all invoices, and customer credits in assigned vertical.
• Will assist account managers with pro-forma invoices where required.
• Resolve financial disputes raised by the technical support and sales teams
• Will be a key point of contact for other departments on financial and accounting matters
• Will generate revenue reports in assigned vertical on a monthly basis.
• Will conduct revenue assurance, to mitigate against exposure to non-paying customers.

Qualifications, Skills & Competencies

• B.Sc / HND in Accounting / Finance from a reputable institution.
• Previous experience working with a CRM software will be an advantage.
• Very good interpersonal skills required.
• Ability to work well under a fair amount of pressure.
• Excellent communication skills required.
• Requires analytical and problem solving skills.
• Requires the ability to multitask seamlessly.
• Minimum years of Experience: 1

Demands of the Job:

• The job will require a lot of multitasking, and dealing with pressure, as the selected candidate will be dealing with a huge number of customer accounts.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Product Officer (Connectivity & Managed Services)

Location: Saka, Lagos
Department: Commercial
Job Type: Permanent
Minimum years of Experience: 1

Responsibilities

• The Product Officer (Connectivity & Managed Services) is responsible for providing technical and commercial support for the Managed services product line.
• He/She will report to the Product Manager for the Managed Services product and will provide the administrative and analytical support required to achieve the goals of the 4Ps. (Product, Price, Promotion and Place).

Other responsibilities include:

• Collaborate on the development of new connectivity products and managed services products.
• Collaborate on the management of existing connectivity and managed services products.
• Conduct market and product research of new connectivity and managed services products (PESTEL & Horizon Scanning).
• Collaborate on the development of product/program dashboards to track fiber deployment builds, budget, and spend.
• Follow up with internal partners (i.e., finance, accounting) to ensure that billing and invoicing processes are structured according to contractual obligations.
• Assist Legal with creating or amending contracts by providing the project specific requirements while keeping the appropriate partners apprised.
• Data gathering on products (existing & new) to conduct analysis, produce charts / graphs and support partner / internal engagements to drive data-driven decisions.

Qualifications, Skills & Competencies
Qualifications:

• Bachelor's Degree with a minimum of 1-3 years experience working in product marketing role.

Skills & Competencies:

• Outstanding communication and organizational skills with the ability to interact with technical and non-technical groups across different levels.
• Strong written process documentation skills -- able to succinctly summarize significant volume of information and identify key themes, risks, etc.
• Demonstrated program/project management & analytical skills in a fast-paced, cross-functional, global team environment.
• Ability to learn quickly, absorb new concepts, and connect the dots across multiple disciplines.
• Ability to discern priorities and drive progress amid ambiguity.
• Stakeholder management experience across the company’s technical, legal, finance, and/or sales team.
• Ability to analyze data and come up with recommendations
• Ability to innovate
• Ability to think in concepts
• Ability to think outside
• Creative thinking
• Initiative
• Imagination
• Great work ethics and proactiveness.

Demands of the Job
Contacts: The Product Officer (Manager Services) will be required to work closely with:

• Other Product Specialists
• Marketing Communications
• Technical Solutions
• Product line technical teams
• Customer Service Management and
• Sales.

Demands of the Job:

• Problem solving skills
• Ability to work under pressure.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: SoHo Sales Intern

Location: Lagos State
Department: Commercial
Job Type: Contract
Slot: 2 Openings

Responsibilities

• Prospect new customers using multiple sales channels
• Maintaining and developing relationships with existing customers
• Visiting potential customers for new business
• Onboarding prospects on CRM platform.
• Providing customers with quotations
• Negotiating the terms of an agreement and closing sales
• Gathering market and customer information
• Providing feedback on future buying trends
• Representing MainOne at trade exhibitions, events and demonstrations
• Meet set sales targets.

Qualifications, Skills & Competencies

• B.Sc / HND from a recognizable institution.
• Excellent Communication Skills.
• Excellent interpersonal skills.
• Target driven and goal oriented.
• Ability to multitask seamlessly.
• Previous experience in a similar position will be an advantage.
• Minimum years of Experience: 1

Demands of the Job:

• The role requires a lot of patience, composure and finesse.
• Will be required to go above and beyond to prospect and convert new customers.
• Once in a while might be required to stay until after office hours.
• Will require excellent communication and interpersonal skills.

Interested and qualified candidates should:Click here to apply

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