Network Engineer at ipNX Nigeria Limited (Lagos)

ipNX is one of Nigeria’s fastest-growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well-seasoned professionals. As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency). We also proffer complimentary IT solutions, with a view of covering key commercial and suburban regions.

We are recruiting to fill the position below:

Job Title: Network Engineer

Location: Lagos
Employment Type: Full-time
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management
Work Schedule: Shift
Travel Frequency: Seldom

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
• To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs):

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaints/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science / Computer Engineering or Electrical Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP networks.
• Excellent business communication skills both verbal and written.

Work Experience:

• 1 year of work experience.
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Resilience
• Self Development
• Nimble Learning.
• Drive results
• Cultivate Innovation
• Ability to optimize work processes

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  31st December, 2022.