MTN Nigeria Massive Graduate Recruitment, June 2017

⏲ Jun 2, 2017, 11:22 AM
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MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. MTN Nigeria Massive Graduate Recruitment, June 2017 We are recruiting to fill the vacant job positions below: Job Title: Officer, Customer Support Core purpose of the Job

Ensure top quality customer support in all areas of key account management

Education

First Degree or equivalent in Social or Management Science Course
Membership of Professional Customer Service/Relations associations will be an added advantage

Experience

Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Account Management
Customer Service/Relationship
Experience in a customer service environment in the telecommunications industry.
Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
Debt Management and Revenue Collection experience
Fault resolution and issue escalation

Job Summary

Ensure minimal customer churn on managed accounts
Constant analysis of Managed customer database for Revenue and Debt management
Ensure maximum collection of ALL invoices as at when due
Work with product, UAT and support teams to validate new products, new systems and upgrades
Generate relevant reports as required by the business
Ensure Quality Assurance and prompt invoice delivery
Analysis of customer requests for prompt resolution
Ensure end-to-end account management for Enterprise customers
Liaise with support teams (within and outside the unit) in order to resolve any customer identified issue
Perform Service fulfilments for Enterprise customers
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Customer Relationship Officer (TQM) Core purpose of the Job

Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

First degree (BSc or HND) in any relevant discipline

Experience

Minimum of 3 years’ post degree experience
Customer Service experience
Experience in the Telecoms/Service industry
Microsoft Office suite
Research/Insights skill
Experience in a call center environment
Forensic Auditing skills
Effective communication skills

Job Summary

Facilitate the development of team and individual quality and performance standards.
Assist in monitoring and benchmarking performance across and within teams.
Participate actively in the administration of customer satisfaction surveys and employee satisfaction survey.
Calibrate calls within the Online Assistance Centre to ensure compliance to quality management metrics.
Conduct Call evaluation within the Online Assistance Centre adhering to agreed standards.
Conduct quality gap analysis.
Conduct mystery shopping for the customer touch points.
Deliver quality assurance (QCG) training for customer care representatives.
Identify and communicate audit gaps to all stakeholders, follow-up to ensure audit recommendations are implemented.
Analyse customers' information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
Collaborate with business users to define processes that meet business needs
Work with business unit and IS team to define and design user systems architecture.
Ensure the availability of all required systems
Develop and define IT requirements to support process and system changes
Plan and manage the development and maintenance of required user systems
Prepare and execute testing plans to ensure high quality results.
Create detailed functional design documents for conversions, interfaces, and reports
Work with user departments to define roles and access rights to be created for all users in line with business requirements
Ensure proper documentation of all user systems and provide user guides for new and/or modified systems
Engage with vendor service support groups to bring resolution to system performance or other processing issues
Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution

Job Title: SM Lifestyle Products Core purpose of the Job

To position MTN Nigeria at the forefront of technological innovation within the telecom’s sector, through the development and support of MTN-branded, and 3rd Party content, portals and services that will attract and retain customers, grow ARPU and create new revenue streams
To manage the lifestyle product and service lifecycle which includes enhancements of existing products and services
To assist to analyse market data and customer insight to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class lifestyle solutions that capture market share, drive optimal customer engagement and increase revenue.

Education

A first degree or post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline.
A first degree or post graduate diploma in Engineering and/or Design
Training and certification in project management

Experience

At least 10 years’ experience which includes:
5 years in product Development and management experience in a Telecommunications- related environment.
Minimum of 3 years’ experience in advance Project Management.
Minimum of 3 years’ experience in co-coordinating a number of external agencies and suppliers
Minimum of 3 years’ experience in dealing with senior stakeholders within an established organization.

Job Summary

Work with management and other key contributors and stakeholders to manage the translation of the Digital Product Development strategy into a Lifestyle innovation strategy, roadmap and product portfolio mix, and communicate these effectively with the team;
Manage and enforce all subscription business rules on HSDP, Play, charging and other VAS platforms. From access channels to product fulfilment.
Manage the Lifestyle product lifecycle from concept to developing detailed product specification to completing a smooth launch and monitoring and optimising future iterations to drive optimal customer engagement and revenue from Lifestyle platforms (
Increase Lifestyle performance and grow the portfolio and its contribution to the overall revenue of MTN Digital, ensuring that MTN maintains its position as a world class leader in Lifestyle products and services;
Collaborate with Solutions Delivery team to create strategies and plans by which technology will be developed or adapted to meet market needs and leverage opportunities;
Ensure products meet and exceed the highest processing standards including cost, revenue, security, technical precision and scalability.
Monitor and analyse new Lifestyle related technology trends and innovations, make recommendations to management on their potential applications to the business and use data analytics to inform product development decisions;
Ensure trends and patterns pertaining to customer requests and needs are identified and used to continually improve all aspects of product and service delivery.
Drive best practice, continuous improvement and innovation of products, services, processes and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
Drive research on various platforms and document competitive social, monetization and game features and ensure that optimal content is sourced for various target markets;
Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines around Lifestyle content;
Lead the establishment and maintenance of Lifestyle quality/process standards that will enhance the customer experience and cost efficiency.
Manage the Lifestyle hierarchy, usability, and users’ requirements and needs.
Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to content.
Supply and co-ordinate resources for development of products to address existing market segment needs
Drives successful launch of content, and participates in key sales situations and events for these services.
Develop new business models and solutions for new and existing Lifestyle products
Introduce, customize and enhance new products and services
Proffer solutions that can withstand exposure to a fluctuating market in the long term
Develop flexible means of response to changing needs
Develop products & service using multiple technologies to actualize company mission

Job Title: Senior Manager, Business Analysis & Planning Core purpose of the Job

To drive policies and procedures that monitor and support the organization’s planning and business case development process by providing analysis and advice to Management in the areas of marketing campaigns, analytics, churn management, revenue enhancement, pricing and tariff administration/controls.

Education

First degree in Accounting, Finance, Statistics or Economics
A Master’s degree, preferably an MBA

Experience

10 years working experience which includes:
5 years managerial experience in commercial planning and pricing function preferably in telecom industry.
Extensive knowledge in leading and delivering on market sizing, forecasting and strategic business planning model.
Worked across diverse cultures and geographies advantageous
3 years business planning experience in the telecoms environment or FMCG
Proven track record of developing and implementing pricing models, structures and business cases.

Job Summary

Developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisationetc), to drive efficiency gains.
Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
Serve MTNN’s customers and provide solutions to improve the customer experience.
Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
Drive an increase in MTNN’s Net Promoter Score
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service
Provide advice in the formulation and development of Business Intelligence framework, policies and guidelines and ensure compliance of operations with MTN policies and procedures.
Contribute to the development Business Intelligence strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.
Assess resource requirements for the department, propose budget and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
Research and understand best practice in tariff planning and strategy and review MTNN tariff/pricing strategy on all commercial /retail tariffs and interconnected tariff regimes and ensure quality in accordance with best practice /MTN standards.
Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and improve continually the forecasting strategy and methodology for MTNN.
Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.
Coordinate/Liaise with departments within Marketing and MTNN on feasibility of any new or modified product or promotion and or activity that requires a financial assessment, to fully understand the impact on MTNN’s business plan.
Manage the monitoring of product / promotion / activity to ensure that it adheres to MTNN’s business plan.
Assure integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.
Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement and execute action plans to eliminate process dysfunction.
Interact with regulatory authorities to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is on the forefront on its tariff strategy
Identify, evaluate and track the development needs and performance of staff within department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Coach and mentor the Business Intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development

Job Title: Senior Manager, Segment Planning & Reporting Intelligence Core purpose of the Job

To maintain the organization’s competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organization’s research and development policies, objectives, and initiatives.

Education

First degree in Social science or any relevant discipline / Masters advantageous
Post graduate degree in a related field or an MBA is an advantage
Professional Qualification from a recognized Customer Relations Body

Experience

Minimum 10 years’ experience including:
Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
4 years’ experience in Business Strategy Formulation and Planning
5 years’ experience in Customer Journey Mapping and Blueprint Development
3 years’ experience in Business Intelligence, Reporting and Analytics
Worked across diverse cultures and geographies advantageous

Job Summary

Developing and implementing Processes that are aligned to achieving all elements on the financial component of the business score card.
Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.
Participate in Contract negotiations to reduce cost and drive Optimization efforts.
Serve customers and provide solutions to improve the customer experience.
Partner effectively with critical high value customers to enhance Corporate Brand
Improve MTNN’s Net Promoters Score
Develop strategies and champion customer centric culture across the organization and develop/reform relationships with internal and external customers to transform the revenue.
Strategic Partnerships with leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide integrated telecommunication services.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Review internal and external activities in relation to the telecommunications industry and direct the development of business goals, policies, objectives and targets as part of the company’s planning and budgeting process.
Manage the development of viable plans for the operations of the department to support the company’s strategic initiatives detailing clear implementation roadmap and milestones.
Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management.
Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs.
Identify viable telecommunications business opportunities and trends and develop strong supporting business cases for Senior Management approvals.
Ensure compliance of customer registrations in line with the industry regulatory requirements.
Carry out periodic business process optimization and workflow reviews with the aim of achieving effectiveness of processes and improving operational efficiency.
Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
Review telecommunications market research and assess their relevance to the business and activities of the organization, as well as identify implications for MTNN and possible responses.
Carry out value adding research in business areas relating to the telecommunications industry.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the business planning team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Recruit and Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Senior Manager, Digital Services Core purpose of the Job

To establish Information Systems Capacity Planning function as an ongoing discipline.
To determine the right amount of resources required to meet service demands now and in the future culminating in the production of cost-effective capacity plans and procuring of resources/equipment.

Education

First degree in any discipline preferably Computer Science or related course
MCP, MCSE, CCNA, ITIL
Masters Degree in a relevant discipline will be an added advantage.
Experience
Minimum of 10 years’ work experience which includes:
Vendor Management/Managed Services Operations Experience.
Minimum of 3 years’ experience managing operations of digital services
Stakeholder management experience

Job Summary

Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains year-on-year.
Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
Serve MTNN’s customers and provide solutions to improve the customer experience.
Drive an increase in MTNN’s Net Promoter Score
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Define and develop a robust capacity management and governance framework to enable the company manage current and future capacity requirements on all IT infrastructures.
Model IS services to simulate infrastructure performance and understand future needs.
Evaluate and project the impact of actual or proposed changes in hardware and software structures, estimating growth for the demand of application services and infrastructure and regularly presenting current and project system capacities to management.
Produce Capacity Plans and document current utilization and forecast requirements, as well as support costs for new application releases.
Formulate business requirements, technology solutions and directions for capacity and availability planning culminating in accurate technology purchases.
Determine the capacity requirements from the business for new or enhanced IS services, building an annual infrastructure growth plan in alignment with Business plan.
Monitor IT systems and services to check that work processed and performance experienced are as specified in the SLAs.
Identify the work and levels of service that can be supported by available and/or planned capacity.
Investigate current performance areas of IS Systems and identify bottlenecks and develop ideas for performance improvements.
Track ongoing availability measurement and forecasting of all IS systems.
Monitor trends, risk and impact analysis and establish measures and reporting to reflect business, user and IS requirements.
Recommend Technology upgrades, reviewing status and Requirements with application owners and Technology groups and define the approach needed to meet requirements

Job Title: Senior Manager IN & VAS Core purpose of the Job

Oversee and strategically direct the Design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services.
Education
First degree in Computer Science, Electrical/Electronics, Communications Engineering or related course.

Experience

Minimum 10 years’ experience which includes:
Minimum of 5 years’ hands on experience in operational support at the management level of VAS and IN systems in a Tier 1 Telecoms operator.
Minimum of 5 years’ experience in Vendor Management/managed services operations including contract, SLA management and governance.
Extensive experience in managing multiple, diverse and complex stakeholder interfaces.
End to End understanding of Ericsson intelligent network architecture and protocols and VAS Services.

Job Summary

Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains
Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
Serve MTNN’s internal customers and provide solutions to improve the customer experience.
Drive an increase in MTNN’s Net Promoter Score
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Job Title: Senior Manager, Risk Management Core purpose of the Job

To assist Senior and Executive Management with the implementation of proper best practice Risk Management framework, policies and processes; promote competence, awareness and integration, and facilitate an efficient reporting protocol on risk exposures and prevention strategies to key stakeholders.
Education
B.Sc/B.Eng in Any numerate discipline
Risk Management qualification would be an added advantage
Professional Certification – ACA or ACCA or CIA is required.

Experience

Minimum of 10 years’ experience in Risk Management in a Telco, Consulting or an audit firm
Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a Large organization
Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
Worked across diverse cultures and geographies advantageous
At least 3 years financial experience in Business Risk or Auditing

Training

Risk management tools
Computer and systems training
Project Management
Principles and practices of ERM

Job Summary

Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card.
Participate in the review of business processes (headcount, process optimisation etc), to drive efficiency gains.
Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
Provide input into forecasting, planning, and development of the budget for the unit and actively monitor business risk management operations, ensuring expenditure is in line with the agreed budgets.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Serve MTNN’s customers and provide solutions to improve the customer experience.
Drive an increase in MTNN’s Net Promoter Score
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Provide timely and quality reports to stakeholders including escalation of risk issues in line with appetite and escalation process.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Partner with MTNN’s Ecosystem Partners to deliver business value
Review internal and external business environment and provide input into the development of plans for the roll-out of Risk Management in conjunction with the Business Units across MTNN, in alignment with the Group Risk Management Framework.
Analyse long term implications of actions on the viability of the business from a broad perspective and assess the impact of risk management decisions and recommendations on other areas in relation to the organisation
Develop, implement and fine-tune methods, processes and systems to enhance divisional performance and ensure MTNN’s operations are driven by best practices to achieve continuous improvement and foster innovation.
Provide input into the development of risk management policies and procedures and develop operational plans and targets in alignment with MTNN business strategy.
Implement and maintain Business Risk Management policies and procedures and ensure periodic review of their effectiveness and impact.
Analyse local conditions utilizing appropriate models and competitor activities and assess potential business risks.
Facilitate enterprise-wide risk assessments, mitigation and ownership in all Business Units across MTNN including annual Principal Risk assessment workshop with Excom, in line with the Group ERM framework.
Ensure that ERA (risks management system/ tool) is implemented and fully utilized to automate the risk management process within MTN Nigeria.
Perform in-depth evaluations on key risks within the organization and assist the business in developing prevention strategies and business continuity plans.
Provide input into the development of procedures and processes for crisis prevention and management.
Facilitate the implementation of defined project risk management framework and provide ongoing risk identification, assessment, monitoring and reporting to the stakeholders.
Support the Insurance unit in its implementation of Insurance risk management per Group framework.
Provide Enterprise Risk Management reports to stakeholders and contribute to reports to Audit and Risk Committee on a quarterly basis.
Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner.
Provide training to management and staff on risk matters and train the use of ERA software,
Facilitate the application of the risk maturity model across selected risk specialist areas

Job Title: RF Planning Engineer Core purpose of the Job

To design and plan MTNN radio networks (2G, UMTS, LTE and future technologies) on various layers (including in-building solutions IBS/DAS, FEMTO/small cells etc.) for cost effective deployment of radio network coverage and capacity, towards the achievement of MTNN’s network rollout objectives and marketing/business plan.

Education

First degree in Electrical/Electronics or Telecommunications Engineering or related discipline

Experience

Minimum of 3 years’ experience in an area of specialisation
Experience working in a medium organization
Experience with a GSM or Wireless Telecomm operator
Experience working in a multi-vendor network
Experience with Ericsson, Huawei and ZTE equipment will be desirable

Training

Training on the BSS aspect of a GSM network
Radio planning and optimization of GSM and UMTS network
Training on vendor equipment and software
New technologies training

Job Summary

Coverage – Ensuring that coverage is provided in all areas where MTN subscribers live, work and play and to maintain parity with the competitor where necessary.
Produce Cost Effective radio designs - ensuring the network will be designed and built in the most cost effective way possible, e.g. rooftops/existing towers/water towers are easier and cheaper to build than greenfields
Network Planning functions within the region which will be measured by:
Capacity - Ensuring that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
Technology integration – Ensuring that multiservice sites (2G, 3G, etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
Time - Ensuring that network planning and site acceptance will be carried out in a manner to allow sufficient time for acquisition, construction and implementation of BTS and transmission links
Maintain at all times a detailed knowledge of the behavior and status of all sites in the region of responsibility. This includes:
Nominal plan
Planned sites
Site acquisition status
Build configuration and status
Traffic levels
Voice traffic indices: GoS (Congestions stats), Dropped call rate, Control Channel failure, HO failure rate, half-rate
Data traffic volumes and relevant indices
Monitor and report all competitor activities
The clutter data and propagation models (Planning Tool: Asset) will be checked at regular intervals to ensure that they offer a true reflection of the propagation environment·
Maintain the integrity of the contents of planning tools (esp. ASSET, and other records) and minimize discrepancies from live network
Execute the nominal radio coverage and capacity rollout design for the region
Carry out the detailed RF design to conform with the nominal rollout plan
Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region
Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.
Review, prepare and load cell data for integration of sites onto the network.
Evaluate, verify and supervise the planning of MTNN radio networks by managed service
Ensure value is created from Customer engagement & Operations:
Maintain accurate and thorough Knowledge of the network, especially in assigned region/areas to aid decision making by stakeholders

Job Title: Regional Security Coordinator (Abuja & Asaba) Core purpose of the Job

To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction
Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.

Education

First degree in any related discipline
Security Certifications (Formal training in Security Supervision/Coordination)

Experience

Minimum of 3 years’ experience as Security supervisor in corporate security environment
Minimum of 1 year experience in multinational security operations.
Minimum of 3 years in Military, Police and other para military services.

Job Summary

Implement security policies and Standard Operating Procedures (SOPs) developed by the National Office in the region.
Ensure that all incidents are investigated and reported to the Regional Security Manager in line with approved procedures.
Prepare analytical and statistical reports on operations and activities.
Conduct security survey of critical facilities to determine level of security threat and exposure.
Prioritize, assign, supervise, review the work and monitor performance of staff responsible for patrol services.
Conduct security briefings and security awareness to security staff and MTNN staff respectively.
Risk & Threat Assessment - implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
Personnel Security – ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
Protecting MTNN Assets – ensure safety of Employees, Business operations, Premises, Information, Network infrastructures in area of responsibility
Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
Investigations – carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
Respond to inquiries, investigate and resolve security related problems.
Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Title: Project Manager Core purpose of the Job

To plan, manage the CAPEX execution and reporting manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan.

Education

First degree in Electrical/Electronics, Computer Science / Engineering or related discipline
Procession of a professional project management certification (PRINCE2/PMP) will be an advantage

Experience

Minimum 6 years’ experience which includes:
3 years’ experience in supervising/managing others
Experience working in a medium to large organization
3-5 years’ Project scope Planning and Management.
3-5years experience in Project Portfolio.
3-5 years in Project demand management.
3 years’ experience in managing transformational projects.
Experience working in a medium to large organization.
Formal project management experience in a telecommunications business environment or in a customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment
Proven experience in Managing large scale digital projects and solutions across complex, trans-national , cross-Functional program and channels
Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment
Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality

Job Summary

Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
Drive an increase in MTNN’s Net Promoter Score.
Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders
Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
Close out project ensuring all resources are accounted for and released appropriately.

Job Title: Business Analyst Pricing & Analytics Core purpose of the Job

To support a product from inception to implementation by providing management with financial information e.g. financial feasibility, ongoing performance, revenue splits, rates to be applied as well as determining the business rules relating to the product

Education

Bachelor Degree in Marketing, Accounting, Statistics, Economics or related fields

Experience

Minimum of 3 years’ experience with pricing, accounting or financial analysis.
Experience working in a medium organization
Financial modelling/ forecasting experience
Experience with BI tools, SQL reporting and analysis
Financial Management or Product Evaluation experience

Job Summary

Perform financial assessments, profitability and pricing analysis pertaining to data centric products and offerings.
Complete financial models that depict financial viability of product, rates to be applied and revenue shares.
Evaluate the impact of various management proposals, provide supporting data and information for decision support and maintain formal processes through to proposal (Business Cases Development).
Evaluate the impact of MTNN Value Propositions and P&S to ensure that insights on performance and review of such (VP and P&S) are provided for decision making.
Incorporate business rules within a financial model to enable the effective evaluation of the product.
Recommend alternative business case and/or financial scenarios to achieve the most favorable financial return and risk profile for MTNN.
Research and provide on-going reporting and performance monitoring on useful competitive intelligence from multiple data sources
Prepare pricing and proposition documents for management approval as per agreed process design.
Supervise Tariff Administrator to ensure rates have been setup on the rating systems as approved on the rate control documents.
Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.
Benchmark competition and international operators tariff regimes in order to advice and recommend appropriate actions to the Business.
Prepare pricing and proposition documents for management approval as per agreed process design.
Team up closely with Product and Services, Business and Consumer Divisions (Marketing Department) to provide continuous 2-way communication regarding the financial aspects of the product under assessment.
Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation
Act as a key partner to the creation of appropriate business case financial metrics and the continual assessment of the appropriate application of these metrics to financial analysis
Ensure customers engagement when Proffering financial advice, guidance and analytical support to the department to ensure negotiated contracts adhere to the future profitability expectations of MTNN and minimize risk to the business
Work cross-functionally with other departments / teams to provide front-end and ongoing decision support for key business and financial decision
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Manager, Internal Audit Core purpose of the Job

Manage review of assigned processes (e.g. fixed assets), ensure proper identification of risk areas/control gaps and proffer solutions to mitigate the risks.

Education

B.Sc/HND in Accounting or any related discipline
Professional Certification – ACA or ACCA or CIA is required.
Experience
Minimum of 6 years’ experience in Risk Management in a Telco or an audit firm
Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium organization
Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.
Training
Process documentation and review
Business risk management
General management

Job Summary

Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive an increase in MTNN’s Net Promoter Score.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Review strategic initiatives of MTNN and identify Critical Success Factors (CSFs) and cause and effect linkages among strategic objectives and related metrics.
Plan audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; prepare audit scope and objectives.
Develop and manage work programs for audit projects /assignments (i.e. define timelines and monitor adherence) as well as perform quality control and assurance.
Perform an assessment of risks and internal controls and identifying areas of non – compliance as well as identifying weaknesses, inefficiencies and operational issues.
Track and monitor key business processes, identifying servicing/operational constraints and gaps, analyzing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
Perform financial, operational, system and process audits of the MTNN’s business units and operations and identify process dysfunction, causes and possible solutions, as well as establish the approach to delivering related improvement initiative.

Job Title: Manager Customer Support (Strategic & Global Accounts) Core purpose of the Job

Implement strategies for the support and management of MTN Business strategic customers through effective and efficient customer engagement and enhanced key account management strategies (prompt fault management & feedback, churn management, continuous service reviews, SLAs adherence, account receivables and generally provide best in class customer experience)

Education

First Degree or equivalent in Social or Management Sciences, Humanities etc
Professional Certifications and/or MBA will serve as added advantage

Experience

Minimum 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others.
Experience working in a medium to large organization
Experience in managing multinational accounts
Customer Relationship Management
C-level engagement experience
People/Stakeholder management
Data Interpretation and Reporting
Advanced proficiency in the use of Microsoft Excel spreadsheets and Microsoft Word
Membership of Professional Customer Service/Relations associations

Job Summary

Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains year-on-year.
Support the SM, EBU Customer Support ( Relationship Management) in ensuring at least 90% collections on monthly, quarterly and yearly invoices due for payment
Maintain 5% debt to revenue ratio for all customers within assigned segment.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity
Drive an increase in MTNN’s Net Promoter Score.
Drive customer trust via customer connect ( weekly on-site visitation)
Periodic review of customer service plans to track and manage EBU Run rates
Manage performance, engagement and motivation of ALL customer support staff in assigned enterprise customer segment
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Provide leadership, guidance, support and direction for Customer Support Partners
Engage major stakeholders in various units/divisions to ensure resolution of ALL customer support related issues
Implement ALL customer support SLAs, service plans and PPPs for strategic customer segment
Take overall responsibility for account receivables from customers in segment
Achieve a minimum of 80% scores in annual Customer Satisfaction Index survey for enterprise customers
Implement the Strategic Enterprise Customer Support framework while measuring and monitoring overall team performance with regards to customer satisfaction on all customer touch-points
Manage/implement churn and retention strategies by proactively managing all churn indicators, identifying and mitigating against such.
Drive 90% field presence via setting and tracking daily/weekly calls
Facilitate the provision, execution and management of customer support OPEX and other budgetary provisions
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Manager, Regional Sales Core purpose of the Job

To develop and drive the Regional Enterprise Business to include SME, Corporates and Public Sectors sales strategy in the regions to ensure return on investments, profitability and customer satisfaction

Education

First degree in Business Administration or any related discipline
MBA will be an added advantage

Experience

Minimum 6 years’ experience which includes:
5 years professional selling experience to strategic/corporate/SME/Govt. in relevant industry (Oil & Gas, Telecoms, FCMG) and vast regional knowledge.
Excellent business acumen and negotiation skill
Account Management – Identify and develop robust pipeline of prospects
Leadership skills
Experience in the enterprise market and sales management in the telecommunications industry
Experience in developing key accounts as well as sourcing new business opportunities
Knowledge of functions & operations of the Telecommunications industry.

Job Summary

Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
Develop compelling business cases (motivations) for investment in regional and SME sales, clearly identifying return on investment and risk/s.
Set monthly and quarterly targets for regional sales.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive an increase in MTNN’s Net Promoter Score.
Implement standard sales strategies that are tailored to the needs of the region or sales campaign.
Review market and internal conditions and develop sales strategy that grows MTN Business revenue streams.
Integrate quality management procedures to all business processes within the regional sales function and their effective deployment on a day-to-day basis.
Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions.
Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Master Brand Manager (VAS/MFS/Promotions) Core purpose of the Job

To develop VAS, Mobile Financial services and Enterprise solutions campaigns that build strong brand equity as well as guide customers into the immersion of a bold new digital world so they can make progress in life.
To develop a communication message that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.
Leverage brand assets to drive customers’ acquisition, retention and incremental usage across all customers and Business segments.

Education

First degree in any related discipline

Experience

Minimum 6 years’ experience which includes:
5 years’ experience in brand management or Communication in a marketing department/advertising agency in supervisory role
Experience working in a medium to large organization
Experience in brand strategy, positioning, Communication strategy/ messaging with broad knowledge of Advertising & Media.
Experience of developing marketing plans, advertising materials and product life cycle monitoring
Experience in stakeholder management/ engagement.
Project/ Budgeting Management.

Job Summary

Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, average revenue per user (ARPU), return on investment etc and proposing next steps
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive an increase in MTNN’s Net Promoter Score.
Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
Work with relevant units to develop products/services based on strong profiling of particular groups of customers. Develop initiatives to increase customers’ satisfaction via the customer management process.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
Provide Brand support to other functions like HR/Network group/IS and CR.
Manage the strategic frame work for the development of Brand theme communication plans and campaign and monitor associated budget, ensuring compliance with expenditure plan.
Develop and execute brand equity building strategies for Master Brand.
Develop rollout plans and route to market strategy for all Master brand initiatives.
Develop, execute and manage brand equity and affinity growing projects
Develop and monitor key market indices as they affect brand preference, equity and market share.
Conceptualize consumer acquisition and usage increment promotions in conjunction with segment managers to leverage brand properties.
Manage the production of advertising creative materials e.g. outdoor, TV and Radio and supervise and manage all relevant advertising agencies.
Leverage MTNF initiatives to enhance brand equity (Develop cause marketing advertising campaign with corporate services).
Monitor competitor activities – (Other Telecoms Providers).
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Title: HR Advisor – Business Partnering Core purpose of the Job

To ensure HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.

Education

First degree in Social Science or any numerate discipline
Any HR professional qualification will be an additional advantage

Experience

Minimum of 3 years’ experience in an HR Specialist or Generalist role
Experience working in a medium organization
Experience in change/project management is required
Industrial Relations
Employee Relations
HR Administration
Recruitment
Employee engagement
Experience in Telecommunication industry would be an advantage

Job Summary

Facilitate the compliance with employee Performance Management cycle.
Provide implementation support for Attraction and Recruitment activities
Facilitate confirmation process for new staff on probation.
Facilitate Career Management implementation within the assigned Division.
Assist to drive Group Culture Audit and other Surveys participation within assigned Divisions.
Assist to implement Departmental/Divisional Recognition programmes as well as driving participation in the Group Recognition programme – Yello Star.
Coordinate assigned Exit Activities for exiting staff.
Liaise with Line Managers of assigned Division and OD to develop and implement organizational structure and design as and when required e.g. Job Profiles etc.
Liaise with Industrial Relations Advisor to coordinate Regional Employee Council Meeting – identify pertinent employee and work place issues and report outcomes.
Coordinate Staff Engagement Meetings for assigned Divisions e.g. Village Meetings.

Job Title: HR Advisor - Vendor Management Core purpose of the Job

To coordinate and manage the Human Resources Division’s third party service providers and their related activities.

Education

First degree in Social Science or any numerate discipline
Certification in Accounting or Finance related discipline would be an advantage

Experience

Minimum of 3 years’ experience in an area of specialisation
Experience working in a medium organization
HR Administration
Experience in Vendor Relationship Management
Experience in Payroll Management
Experience in Project Management
Experience in service industry would be an advantage

Job Summary

Support development of strategic alliances with third party agencies, labour brokers, head-hunters and recruitment agencies.
Assist with audit and budget of contract staff headcount.
Monitor vendor performance against set criteria.
Set and determine vendor registration requirements
Monitor relevant statistics in relation to terms of contract staff/ third party agencies performance.
Support recruitment/selection in line with MTNN defined practices/requirements. E.g. demographics/spread.
Conduct periodic audit to determine outstanding vacancies and carry out vendor audits and report service level deviations.
Identify trends pertaining to contract staffing arrangements and proactively identifying areas for improvements or adjustments
Ensure a seamless third party employee on-boarding.
Maintain/manage up to date database of MTNN 3rd party contractors.
Liaise constantly with vendors on matters relating to third party employees, e.g. quality of work, disciplinary, welfare etc and ensure accurate reconciliation of vendor invoices.
Manage and monitor third party stall contracts.
Provide support and advise third party vendors on people issues e.g. staff retention, training, career management, etc.
Ensure that the third party employees seconded to MTNN comply with policies, processes and procedures and assist in the effective implementation of these policies and procedures.

Job Title: HR Manager, Business Partnering Core purpose of the Job

To ensure that HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.
To provide dedicated human resources client service, advice and guidance to Line Managers and individual staff members

Education

A first degree preferably in Social, Human and or Behavioural Sciences
A professional qualification of CIPMN, CIPD, SHRM is desirable

Experience

Minimum 6 years’ experience which includes:
Minimum of 3 years’ experience in an HR Position; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in providing HR services and HR Administration
HR Consulting
Recruitment
Employee engagement
Experience in Business Partnering
Industrial Relations and Employee Relations

Job Summary

Developing and implementing HR Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes to drive efficiency gains.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR Management and offer pragmatic solution to line management.
Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies are applied in managing human resources in the division and champion the implementation of new HR policies.
Facilitate the resolution of grievance, conflict and complex relational issues within assigned Division in line with HR policies and guidelines.
Work cross functionally with the industrial relations team to advise and support Line managers and supervisors as required on grievance and disciplinary matters within the division.
Collaborate with the Talent Team and Business to identify, engage and retain talents within the organization and provide input into career development plans for employees.
Manage departmental level Talent sourcing and acculturation processes in conjunction with the Attraction & Recruitment team to ensure adequate, available talent pipeline and timely resourcing.
Manage headcount of assigned division to ensure optimal staffing and provide input on business unit restructuring.
Facilitate senior management road shows for assigned Division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity and retention.
Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
Identify training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Manage exit process in line with HR policies, processes and procedures.

Job Title: Integration Support Manager Core purpose of the Job

End to end impact analysis of new solutions accessing the impact to multiple systems, infrastructure and business processes.
Support the delivery of new solutions through reviews, analysis, integration recommendations, technology advances and software evaluation.
Define and implement of process enhancements across IS applications and impacted business units.
Analysis, design, development, maintenance, and modification of existing/new solutions

Education

First degree Computer Science or related field
RDBMS Certification such as Oracle Certified Professional.
Unix/Windows training/certification.
Project Management training/certification
Javal/Perl Scripting Training/Certification
ITIL Foundation certification – desired

Experience

Minimum 6 years’ experience which includes:
Minimum of 3 years system integration experience.
Business Process Improvement & Planning, organizing & Business Performance measurement
Experience in Analytics and Application development
Vendor Management(Contract, SLA management and governance)

Job Summary

Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
Drive an increase in MTNN’s Net Promoter Score.
Provide technical support and assistance to multiple Application teams, troubleshooting, analyzing causes, tuning performance and conducting user acceptance tests.
Interface between IS Infrastructure Team and IS Applications Support Teams to ensure optimal capacity planning. Prepare documentation to support new or enhanced functionalities to IS Applications.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.
Assist in developing application and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives for ICT.
Analyse and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.
Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle.
Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures.
Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
Review applications and ensure availability of operational recovery strategies and mechanism.
Support the delivery of new solutions through reviews, analysis, integration recommendations, and technology advice and software evaluation.
Understand the architecture of existing Business Support Applications across IS, including interfaces among the applications.

Job Title: Manager, IT Audit Core purpose of the Job

Manage, co-ordinate and report on IT, GSM, and related technology audit.

Education

B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification
Professional Certification – CISA is required.
Possession of CISM, CISSP or CIA will be an added advantage.

Experience

Minimum of 6 years’ experience in Risk Management in a Telco or an audit firm
Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium organization
Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

Internal audit
Fraud management
Business risk management
Internal controls
General management
IT Audit (ISACA, ISO)

Job Summary

Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive an increase in MTNN’s Net Promoter Score.
Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Plan IT audit procedures, oversee a team of auditors and ensure their investigation is in compliance with MTNN and government standards.
Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.
Develop and record a plan for each engagement reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that particular environment.
Ensure efficient and effective execution of annual audit plan, track and monitor expenditures and update/adjust budget as necessary.
Lead and direct the monitoring of MTNNs computer network for possible mismanagement, fraud and inefficiency.
Conduct on-going audits as per annual audit plan and as need arises and provide suggestion on audit assignments conducted e.g. technical reviews of IS and Network.
Perform complex analysis using CAATs tools (e.g. ACL) and Excel and ensure audit reports are timely, accurate, objective and constructive.
Incorporate knowledge gained from consulting engagements into audit assignments and overall audit plan.
Sustain audit methodology processes to ensure compliance with the required standards of the Institute of Internal Auditors and International Best Practice; and recommend changes as required.
Provide input to the overall audit methodology and promote efficient practices by recommending improvements in processing capability, user interface and security designs.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Title: Employee Services Supervisor Core purpose of the Job

Ensure efficient and effective HR service in order to achieve optimum level of employee satisfaction, support the coordination of employee assistance and employee suggestion/feedback programs.

Education

First degree in any relevant discipline

Experience

Minimum of 3 years’ experience in an area of specialization with experience with supervising others
Experience working in a medium organization
Experience in Expatriate Management and Staff Welfare
Knowledge in the generation of data and reports on service level delivery with accuracy and reliability of data and ability to track and monitor HR Service Centre services provided
Knowledge in Policy drafting, implementation and interpretation
Experience in a multinational organization is an added advantage

Job Summary

Coordinate allocation and distribution of end of year benefits.
Equip HR Service Desk Administrators with knowledge of HR policies, statutory provisions and federal regulations in relation to employment and labour laws.
Monitor operations of HR Service Desks and ensure compliance with all service level agreements and targets set.
Review and assign queries requiring escalation, monitor and ensure adequate closure of cases.
Track and monitor the HR Service Centre services provided to managers, regularly reviewing the quality of services, identifying areas of improvement and recommend ways of improving the services.
Determine focus areas in service delivery, analysing areas requiring regular clarification/advice and develop proactive approaches to managing related queries.
Generate data and reports on service level delivery, ensuring accuracy and reliability of data provided.
Implement and coordinate changes/improvement to HR service delivery and carry out ad hoc projects as recommended by the Employee Services Manager.
Coordinate leave administration and employee overtime benefit administration and ensure proper documentation of related information.
Analyse personnel policies, procedures and programs, assess their impact on staff and make recommendations seeking to provide positive impact on staff and management

Job Title: Pre sales Engineer Core purpose of the Job

Provide technical and system solution support to Enterprise Sales

Education

First degree in Engineering/Physical Sciences
Possess CCNP, MSCP or VCP certification
Experience
Minimum of 3 years’ experience in Network design & operation in Telecoms/internet service provider
At least 1 year experience in customer facing role
Experience working in a medium organization
Experience in technical sales preferably in the telecoms environment.
Business processes and Strategic planning implementation

Job Summary

Assist the sales teams with new business growth by defining corporate client’s technical needs.
Assist the sales team in defining corporate clients technical needs with Network Group
Assist Sector Manager in technical presentation to clients
Identify and tailor technical solutions to suit client needs
Analyze, develop and implement solutions for optimum data usage
Monitor and control products implemented
Define clients’ technical requirements
Project manage the technical solution delivery to clients
Disseminate technical information to entire sales force
Provide technical and system solution support to the business solution’s sales team
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions.
Effective self-supervision to ensure quality service delivery in reduced turnaround time

Job Title: Accountant, Financial Operations Core purpose of the Job

To account for all company-wide Financial Operations activities (Fixed Assets, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders

Education

A first degree/ HND in any discipline, but a finance and management related degree is desirable.
A professional accounting qualification (ACA, ACCA, CPA, CIMA).

Experience

Minimum of 3 years’ experience in a finance function.
Experience working in a medium organization
Experience in core accounting function
Knowledge of Microsoft Office tools
Experience in using an ERP system is desirable
Experience in Finance functions in the telecommunications industry would be an added advantage

Job Summary

Review relevant general ledger accounts (Income statement and Balance Sheet), the Age analysis of Balance Sheet accounts, relevant general ledger/sub- ledger accounts, reconciliation of weekly and monthly performance reports, relevant schedules and reports for accuracy and completeness in line with set accounting standards.
Review and approve journal vouchers and other financial transactions for posting in ERP systems.
Supervise the implementation of finance policies, processes and procedures and ensure strict adherence to established internal controls, MTN PPP’s, IFRS, IAS and GAAP.
Work with Financial Operations Manager to prepare departmental budgets and provide support in daily unit administrative activities in line with the strategic objectives.
Provide input into relevant management and board papers, review supporting documents/back up schedules to meet audit and regulatory requirements as well as analyse/interpret data to facilitate decision making.
Ensure efficient optimisation of databases/systems and prompt resolution of all reconciling items.
Monitor and report on key performance indicators in order to meet all month end reporting deadlines.
Oversee daily operations of the department as well as safeguard company assets and maintain customer/vendor relationships.
Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and identify opportunities for team members.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Financial Operations Analyst Core purpose of the Job

To record all company-wide Financial Operations functions – Fixed Assets, Revenue, Expenditure and General Ledger and support various divisions on financial issues.

Education

B.Sc./HND in any discipline but finance related degree
Part qualification in any recognized professional accounting examination (ACA, ACCA CPA, CIMA etc.)

Experience

Minimum of 3 years’ post NYSC experience in a finance function.
Experience in using an ERP system.
Financial modelling/ forecasting experience.
Experience with BI tools, SQL reporting and analysis.
Knowledge in Microsoft Office tools.

Job Summary

Provide operational support for the division including maintaining the budget, Profit and Loss accounts, special programs and contract analysis.
Analyse the general Ledger transactions (Capex, Opex and Revenue) and all transactions posted into IFS to ensure proper classification and correction, as well as ageing of all Balance Sheet accounts.
Prepare trend analysis of Capex, Opex and revenue transactions, all General Ledger/Sub- ledger Accounts reconciliation, as well as weekly and monthly performance reports.
Conduct in-depth analysis to identify specific trends, explain past performance and recommend opportunities for improvement, within the division
Provide supporting documents, records and schedules to meet audit and regulatory requirements; and all schedules /reports (including age analysis, assets movement, etc.).
Implement finance policies as well as guarantee compliance with established internal controls, MTN Processes, Policies and Procedure, IFRS, IAS and GAAP in processing all transactions.
Process and post all account payables and receivables; and all month end deliverables within the monthly reporting timelines.
Raise and post journal vouchers and other financial transactions in the ERP system, resolve all reconciling items promptly and maintain set departmental filing system.
Relate with relevant customers and suppliers.
Relate with other divisions and departments on revenue, expenditure and fixed assets related issues.
Interaction with marketing division on billing and information systems functions
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Charging System Manager Core purpose of the Job

To manage the installation, commissioning and maintenance of all value added platforms, prepaid services and Data Network

Education

First degree in Electrical/Electronics, Computer Engineering or related discipline
SUN certification is desirable

Experience

Minimum 6 years’ experience which includes:
Minimum of 5 years’ experience in Ericsson’s intelligent network and charging system operations
Minimum of 2 years’ experience in Vendor Management/managed services operations and contract management for both onshore and offshore scenarios
Experience in Business Performance and Management.

Job Summary

Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
Participate in the review of Business Processes to drive efficiency gains.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive an increase in MTNN’s Net Promoter Score.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Liaise with suppliers on service level agreements and all its related issues
Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.
Put in place mechanism and system to ensure prompt, frequent and appropriate update of VAS support system and coordinate and lead team in delivering reliable support services.
Monitor and control all system installations and commissioning, provisioning, operation and administration.
Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunction.
Monitor the performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.
Verify system problems and provide support to higher-level maintenance personnel.
Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.
Prepare documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Corporate Communications Officer (external) Core purpose of the Job

Drive deployment of effective engagement and communication strategy targeted at external stakeholders, towards articulating the MTN point of view and eliciting understanding and empathy for the MTN position.
Provide significant input towards high quality content, design and access to flagship corporate publications and communications materials both print and online.
Key responsibility for result-driven management of content & design consultants.

Education

First degree in relevant discipline

Experience

Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
Experience working in a small to medium organization
Experience in corporate communications and good knowledge of evolving intranet technologies and contemporary communication tools.
Advanced writing, oral communication, editorial and publishing skills
Advanced research and analytical skills, data presentation and interpretation skills
Advanced editorial and publishing skills
Ability to interpret and implement Communications strategy

Job Summary

Achieve business growth, value created & cost-effectiveness by process optimization, new initiatives and improved operations/ways of work.
Provide high level support in drafting speeches for corporate events
Contribute to concept, theme and content for regular corporate publications ensuring high-quality look and feel and engaging, informative content which articulates key business issues.
Interface with Marketing, Sales & Distribution, Enterprise Solutions, Customer Relations, Corporate Services to project business initiatives such as brand-building, acquisition and retention, customer education, CSR awareness using multiple external communication channels
Work closely with consultants to deploy integrated communication and engagement strategy to positively influence stakeholder perception of MTN and its activities

Job Title: Credit Performance Analyst Core purpose of the Job

Monitor, review and generate reports on Trade partners and credit customers’ performance in line with the credit management policy in order to grow revenue.

Education

First degree in Accounting, Economics or any other related disciplines
Membership of a professional accounting association (ACA, ACCA, ACMA)

Experience

First degree in Accounting, Economics or any other related disciplines
3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
Experience in lending, loan performance review, audit, risk and/or compliance

Job Summary

Develop initiatives to drive revenue growth through the use of credit.
Regular follow up on postpaid ’s transactions to ensure compliance with credit terms
Prepare reports periodically according to reporting deadlines.
Generate credit performance report indicating the ageing of debts and collections.
Generate and evaluate Trade Partner and customer credit status, credit utilization and credit sales reports.
Receive, prepare and manage correspondence related to assigned credit activities.
Conduct credit utilization efficiency on credit customers and trade partners for necessary limit reviews.
Review systems to ensure prompt suspension of defaulting customers and blocking of individual consumers as and when due
Establish and maintain good relationship with the SBU to facilitate smooth operations
Collaborate with SBU in validating data for upload on the credit bureau platform.
Engage SBUs on credit portfolio performance
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Job Title: Customer Relationship Officer (Billing and Collections) Core purpose of the Job

Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

First degree (BSc or HND) in any relevant discipline

Experience

Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Knowledge of MTNN Postpaid offerings, products and other services
Knowledge of MTNN Postpaid Consumer Billing, Activation & Provisioning, Credit Risk, Dunning and Debt Management
Experience in the service industry
Experience in Complaints Management/Query Resolution
People Management

Job Summary

Participate in mock and actual bill run quality assurance, ensuring only high quality invoices get to the customer
Ensure prompt distribution of bills to customers utilizing non-paper delivery options
Ensure complete reporting and documentation of all printed invoices.
Monitor and report bill delivery status proactively
Identify problematic invoices proactively and promptly notify the billing supervisor of such
Conduct daily assessments of consumer accounts, ensuring proper segmentation and accurate upload of customer details
Proactively identify possible reconciliation issues and promptly escalate to relevant process owners
Ensure accuracy of bill before it is sent.
Perform software installation and configuration requests to customer satisfaction.
Carry out cross & up-selling of products and services
Perform incidence escalation process in compliance with laid down policies and procedures
Log compensation calls for inconvenience to customers

Job Title: Customer Relationship Officer (Self Service & Electronic Channels) Core purpose of the Job

Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

Education

First degree (BSc or HND) in any relevant discipline

Experience

Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience in the service industry
Experience in Data Mining and Interpretation using Excel & SQL
Experience in Channel Auditing
Analytical Thinking
Experience in Complaints Management/Query Resolution
Experience in Business Process Mapping & Documentation
Experience in a call center environment

Job Summary

Participate in the implementation of the back office and complains operational plans
Adherence to all defined operational guidelines
Ensure prompt and complete documentation of transactions on the Self Service Platforms
Provide 2nd level support for queries from IVR, Web Self Service, Self-Care application platforms
Collaborate with 3rd level support to follow-through resolution of escalated queries
Conduct daily, weekly periodic audits on the Self Service Channels
Drive the Self- service adoption initiatives aligning to the organizational strategy
Participate in post implementation product testing and UAT
Assist in prompt resolution and escalations of customer queries to relevant technical stakeholders
Assist in implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction
Scripting and sourcing for resources for IVR recording, ensure the voice files are properly labelled in readiness for uploading
Monitor the voice files on the IVR to ensure consistency and ensure proper process mapping and documentation

Job Title: Analyst-Enterprise Risk Management Core purpose of the Job:

To assist in the analysis of all risk exposures (opportunity, hazard, uncertainty etc) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and its assets.

Education

B.Sc/B.Eng. in any numerate discipline.
Professional Certification- ACA or ACCA or CIA is required.
Possession of a professional Risk Management will be an added advantage.

Experience

Minimum of 3 years’ experience in Risk Management in a Telco or audit firm.
Experience working in a medium organization
Experience with exception reporting, experience with assessment, documentation, implementation and/or design of internal controls

Training

BRM training
Business continuity
Telecom Industry

Job Summary

Analyse the financial statements and other MTNN assets carefully timely with the transparency.
Update risk items identified on risk management system and gather data on all risk related projects.
Update risk management system and monitor regulatory developments and recommend modifications to existing practices.
Prepare and collate reports on risk management activities within MTNN.
Identify and analyse the areas of potential risk threatening MTNN’s assets, earning capacity, and conduct risk scoring and impact assessment within MTNN.
Evaluate risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) and make necessary recommendations.
Generate reports, presentations to highlight the effects of risks and suggest changes to the management based on the solutions to adopt newer strategies to overcome the risks.
Credibility in attending to customers
Work with Risk Manager for the reduction of the risks and propose solutions to overcome those risks and their effects.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Title: Auditor - IT Audit Core purpose of the Job

To perform IT audits of Information and Technology assets, infrastructure and processes within MTNN operating environment.

Education

B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification
Professional Certification – CISA is required.
Possession of CISM, CISSP or CIA will be an added advantage.

Experience

Minimum of 3 years’ experience in Risk Management in a Telco or audit firm.
Experience working in a medium organization
Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

Internal Audit
Forensics
Business Risk Management
IT Audit

Job Summary

Propose ideas/recommendations to SAM on compliance improvement and quality standards as well as organizational adoption of risk and control self-assessment at operational level
Conduct data extraction, analysis, and security reviews utilizing various database, spreadsheet and software tools (CAATs).
Evaluate data controls, integrity checks, and audit trails of information technology in operation.
Prepare work papers for assigned tasks/audit procedures in accordance with the internal audit manual.
Document relevant facts and information to support testing and conclusions so other reviewers can follow the logic and methodology.
Perform technical routine and special information technology audits with basic understanding of information technology internal control concepts, in accordance with professional standards and ensure all transaction/administrative documentation is recorded and available for IT Audit Unit or Business use.
Conduct review of PPP for coverage, completeness, compliance, and adequacy.
Coordinate business unit participation in risk assessment of audit area or project.
Maintain all audit administration documentation and information as required on routine and special information technology audits.
Suggest or recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.
Work closely with other audit team members to complete each audit exercise and draft audit reports to be reviewed by Manager IT Audit.
Value created when engaging with employees.
Level of cooperation from external departments.

Job Title: Broadband Systems Planning Engineer Core purpose of the Job

To assist in the design, planning and optimization of MTNN’s Packet Core/ Mobile Broadband platforms, towards achieving a cost effective and optimal network design and timely deployment of quality products and services in line with the business strategic objectives.

Education

A First Degree in Electrical/Electronics, Computer Engineering or similar discipline

Experience

Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
Experience with GSM, EDGE,WCDMA, HSDPA, HSPA, LTENetworks, Offload Technologies etc
Technical experience in planning, design and working with GGSN, SGSN, W@P Gw, PCRF, Evolved Packet CoreMMSC and other DATA platforms
Experience in products and services development and a good understanding of Mobile data services & roadmaps
Knowledge of signaling systems C7, MAP, SMPP, WAP, XML, HTTP, Diameter, GTP, etc.
Experience with Statistics models and trending using Analytic/Modeling tools
Basic knowledge of the Online & Offline Charging Networks and Packet Core Network Platforms

Training

Packet Core/Mobile Broadband nodes dimensioning
GSM System Overview
GPRS network Overview
UMTS/WCDMA Network Overview
LTE/EPC Network Overview
Mobile intelligent network (MIN) overview
Charging systems overview
GSM statistics handling
Signaling and communication network
Network monitoring application training
Project management
MS office applications

Job Summary

Meet with vendors on new market releases and technology upgrade patch to ensure quick deployment of new and innovative products/services
Define the optimal network topology for the Packet Core/ Mobile Broadband platforms (e.g. SGSN, GGSN, MME, SGw, PGw, W@P Gw, Radius Servers, DNS Servers, Data Optimization Nodes etc.) for the deployment of Data/Multimedia solutions and services to give MTNN competitive advantage.
Execute prompt provisioning of network capacity for all the Packet Core/ Mobile Broadband network elements, features and protocols.
Design and ensure the dimensioning of Packet Core/ Mobile Broadband Network as well as new products and services to support marketing product.
Plan, design and seek management’s approval for the implementation of future Data and Multimedia Solutions.
Support the planning and designing of network architecture to optimally serve the growth of Packet Core/ Mobile Broadband Network in terms of traffic, subscribers and value added service capacity.
Carry out feasibility studies for new products and produce a technical report to assist management make business decisions.
Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the Packet Core/ Mobile Broadband environment.
Design and plan the evolution of Data/Multimedia Solutions, such as Mobile Data, WAP, GPRS, Gy, Gx, Wifi, Wimax and other Third Party applications and services.
Produce Functional and Technical Specification documents for new products and services.
Ensure customer engagement
Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services in order to define best solutions for new products and services.

Job Title: Business Relationship Management Coordinator Core purpose of the Job

Maintain customer relationship with all business departments.
Understand the changing business needs and determine levels of IT Service required to support the business

Education

First degree in Computer Science, Engineering or Applied Sciences or an IT related fields
Foundation Certificate - ITIL, IT Service Management
Practitioner in ITIL Service Level Management will be an added advantage

Experience

Minimum of 3 years post degree work experience.
Experience working in a medium organization
Experience in IT Service support and Delivery
Experience in Service Level Management
Customer Management experience
Relationship Management skills
Project management Experience
Experience working with a range of Service providers
Knowledge and experience of contract and/or supplier management roles
Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate
Effective problem-solving and negotiating skills.

Job Summary

Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
Disseminate information and liaise with other service Management areas to drive service delivery
Gather business requirements and translate to IS deliverables based on MTNN business plan.
Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
Manage and report on vendor performance
Manage the escalation of customer issues and customer satisfaction survey
Initiate and maintain business engagement processes and customer engagement forums
Ensure value is created through effective stakeholder management
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Conditions

Normal MTNN working conditions.
May be required to work extended hours.
Open plan office.

How to Apply Interested and qualified candidates should Click Here to Apply

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MTN Nigeria Massive Graduate Recruitment, June 2017

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