Microsoft Nigeria Job for a Premier Field Engineer in Lagos
Microsoft Nigeria - If you have unique experiences, skills and
passions-and we believe you can bring them all to Microsoft for a rich,
rewarding career and lifestyle that will surprise you with its breadth
and potential. Just imagine the excitement and satisfaction of what you
can do, where you can go, and the difference you can make with the
resources of Microsoft behind you.
We are recruiting to fill the position below:
Job Title: Premier Field Engineer
Location: Lagos
Job Description
- Do you want to deliver a high quality customer and partner
experience through timely and effective response and resolution to
customers? Do you like providing strategic vision and guidance for
successful implementation of customer solutions through developed
trusted advisor relationships and successful integration of Microsoft
products into customer engagements? Do you enjoy collaborating with
internal groups and teams, partners, industry?
- Premier Field Engineers provide reactive and proactive support
to Enterprise Customers for the most technically complex or politically
sensitive support situations in Microsoft.
- Overnight travel is required.
- Travel potential up to 70% for transactional PFE’s and up to 25%
for those delivering on the Dedicated Support Engineering offering
(DSE).
- Through trusted advisor relationships and through the
optimization and successful implementation of technology, Premier Field
Engineers help to accelerate customer adoption and productive use of
Microsoft products.
Requirements
Successful candidates would typically have one or more of these qualifications:
- 3-5 years of related experience.
- BA/BS Degree.
Communication Skills:
- Strong communication skills expected in this role: Technical Writing skills, Presentation/Training skills
Customer Service Skills:
- Responsiveness to customers: Deals effectively with customers
amid highly sensitive situations, responsible for ongoing customer
communication and satisfaction.
- Demonstrated aptitude for providing exceptional customer service in politically charged environments
- Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers
Technical Abilities:
- Accountable for root cause analysis, prevention and knowledge
transfer, identifies routine bugs.
- Possesses deep technical expertise
in at least one technical specialty.
- Is able to identify and share proactive opportunities within
customer accounts with the appropriate account team members.
Competencies in Confidence, Cross-Boundary Collaboration, Impact and
Influence, Interpersonal Awareness, Technical Expertise, Building
Customer/Partner Relationships, Value Selling, Analytical Problem
Solving, Strategic Insight, Project Management. Must be able to travel
internationally. Must obtain a valid passport within 90 days of joining
the team.
- The successful applicant must be able to start within 30 days of offer acceptance.
-
- Solves complex technical problems through sound, creative
troubleshooting. o Examines possible workarounds and escalates as
required.
- Is expected to identify customer opportunities for proactive delivery offerings.
How to Apply
Interested and qualified candidates should:
Click here to apply online