Job Vacancies in a Commercial Bank, February, 2017

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Michael Stevens Consulting - Our client, a Commercial Bank looking to expand their new digital unit, is recruiting to fill the position below: Job Title: Head of Products & Agile Coach Location: Lagos Job Description

• They are looking for Head of Products & Agile Coach who would be involved in partnering with the Chief development officer and digital leadership team to develop effective product strategies, visions and execution plans with a mission to shape and deliver digital products that transform customer experiences.

Requirements Typical skills, and background of the ideal candidate:

• Deep experience in digital product development and marketing ideally in an e-commerce and/or digital travel environment
• Demonstrates thought leadership and is able to influence at all levels in the organization
• Must have a well-rounded user-centered product portfolio that spans retail banking, e-commerce and telecoms
• Experience with conducting user research, usability testing, A/B testing, rapid prototyping and analytics
• Knowledge of Lead and Agile software development processes
• Experience with designing creative, quality consumer products, as well as enabling business capability and objectives through technology
• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence

Job Title: UI Designer Location: Lagos Job Description

• They are looking for a UI Designer's to drive product design from end-to-end to create distinctive digital solutions for customers and employees.
• The Designer would also be working within cross-functional Agile product teams and seek to create elegant user experience to create business impact.

Requirements Typical skills, and background of the ideal candidate:

• Strong experience in software design and development
• Bachelor's degree in Design or equivalent area
• Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
• Well-rounded, user-centred design portfolio that spans some combination of web, mobile, tablet, TV, and wearables.
• Graphical and Visual Design skills, including use of a diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Azure, or other tools for Graphic design, Visual Design.
• Experience with conducting user research, usability testing, A/B testing, rapid prototyping
• Knowledge of Agile software development
• Proficiency in English language (written and oral)
• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence

Job Title: Content/Copy Writer Location: Lagos Job Description The Role:

• A multi-skilled copywriter with good all-round writing and creative expertise. Capable to identify and then deal with all contexts and then translate them into crisp, compelling, creative and informative copy

Key Responsibilities

• Produce copy for ATL advertising on mass media e.g. TV, cinema, interactive media, posters and radio scripts
• Produce copy for BTL on direct means of communication e.g. brochures, leaflets, press adverts and direct mail
• Work closely alongside creative and media agencies to develop and implement effective marketing campaigns
• Keep up-to-date on SEO best practices and implement into content
• Act as a source of Content Marketing subject matter expert for the internal team
• Generate words, slogans and audio scripts that accompany advertising visuals
• Create content for Apps, websites and digital platforms

Qualifications

• Bachelors Degree preferably in the media, communications and/or marketing fields
• Minimum of 2 years in a similar role

Skills and Experience:

• Good acumen for the digital space
• Prior experience creating content and copy for a range of online mediums including blogs, website, info-graphics, online videos, competitions and social media campaigns
• Excellent command of English-particularly in spelling and grammar
• Strong creative writing, researching and editing skills
• Sound knowledge of social media platforms and the use of social for marketing
• Ability to adapt tone of voice to suit different contexts
• Ability to work under strict deadlines and campaign schedules

Job Title: Digital Acquisition Lead Location: Lagos The Role

• Shaping and delivering an overarching marketing and digital customer acquisition strategy for the unit, whilst analyzing and reporting on all marketing activity, using insights to drive decisions
• Work closely with the commercial and development teams to ensure a consistent brand message and customer experience is delivered across all marketing channels including offline platforms, social community etc.
• Develop the units brand presence through targeted digital marketing campaigns, optimized content and high performing channels using innovative thinking and influencing skills

Key Responsibilities

• Customer acquisition through advanced digital marketing
• Build innovative digital marketing strategies and driving these strategies through to delivery in line with marketing budgets
• Utilize advanced web and mobile analytics to optimize budgets and marketing ROI
• Analyze digital/ online trends and customer behavior and refining digital strategies to take advantage of opportunities identified
• Lead marketing in the digital space, working with several partners and agencies. In this role, you will lead implementing, optimizing and managing all digital / online marketing channels including SEO, PPC, affiliates, email, display and mobile channels

Qualifications

• B.Sc/ BA from a reputable institution
• A Masters Degree in Business Administration

Experience:

• 7+ years' experience in consumer marketing with at least 4+ years specifically in digital marketing in e-commerce, telecoms, retail banking, digital marketing agency or related industries where core KPI is digital customer acquisition
• Experience working in an e-commerce/telecoms environment with transactional websites strongly preferred

Skills & Competencies:

• Deep expertise across all areas of digital acquisition marketing including PPC, SEO, Social, Content Marketing, Affiliate Marketing and funnel optimization
• Strong analytical and research skills are essential alongside team management skills and experience of project/program management and relationship management including managing suppliers and third party partners
• Experience of working in an e-commerce/telecoms environment with transactional websites strongly preferred
• Excellent communication skills in order to liaise with internal stakeholders and manage external agency relationships
• Depth of knowledge around broader marketing and brand communication will be required
• Strategic thinker, with proven experience of designing and implementing digital strategies

Job Title: Head of Commercial Location: Lagos Job Description The Role:

• As a corporate officer position, the CCO will report directly to the Head of the digital bank. He/she will be responsible for driving customer acquisition and retention through digital marketing, digital salesforce team and customer experience management
• Lead strategic planning that will enable the digital unit to achieve its long-term customer acquisition and retention objectives, while achieving the maximum value from the customers.

Key Responsibilities

• Setting and achieving of the commercial strategic objectives of the digital unit
• Drive the achievement of customer acquisition and deposit targets.
• Provide oversight for brand marketing and acquisition, customer experience and digital products
• Responsible for developing the pricing and positioning of the unit’s products
• Customer lifecycle management and using advanced analytics to drive value from customers
• Participate in the preparation of the business plans for the unit
• Responsible for the implementation of preventive actions to assure the compliance with the budget
• Responsible for creating and delivering the short and long term marketing and customer acquisition plans including but not limited to digital marketing, salesforce and offline marketing

Qualifications

• B.Sc/ BA from a reputable institution
• A Masters Degree in Business Administration

Skills and Experience:

• Minimum of 10 years commercial management experience (3-4 of which should have been in a similar role in e-commerce, telecoms, banking or related industries)
• Experience in consumer segment marketing particularly focused on youths and mass segments
• Extensive knowledge of digital marketing and acquisition, analytics and digital products
• Retail banking experience would be a plus
• Strong strategic marketing, digital customer acquisition, field sales, lifecycle management and business development skills.
• Good standing and assertiveness, with excellent team work attitude, with proven ability to influence and coordinate teams beyond his/her own department
• Ability to deal with decision making processes in complex organizations
• Experience in developing product visions and customer journeys
• Experience in building and managing successful teams that work well together, particularly cross-functionally

   Job Title: Head of Engineering and Analytics Location: Lagos Job Description

• We are looking for a Head of Engineering who will be working closed with the Chief Digital Officer.
• He/ She will lead a team of talented engineers that are passionate about building innovative digital solutions to disrupt the industry digitally.

Requirements Typical skills, and background of the ideal candidate:

• 10+ years in engineering and technology roles working with product development teams, delivering and building digital products.
• Experience in a senior role while remaining hands-on
• An expert in product development using Microsoft technologies, with deep understanding of IIS, Web Services, Xamarin, C#, Active Directory Services, Azure services, Visual Studio, Team services, Sharepoint etc.
• An expert in Agile software development methodologies and processes including CI, CD, TDD and automation
• Familiarity with information security vulnerabilities and risk management.
• Proven leadership ability, including the skill to articulate ideas to both technical and non-technical audiences
• Wide experience and understanding of architecture in terms of solutions, data and integration.
• A track record of hiring, on boarding, and developing engineering and product teams.
• Strong examples of coaching, facilitating and guiding others - directing, leading and mentoring others.

How to Apply Interested and qualified candidates should forward brief, but comprehensive Resume to: [email protected] with the job title as subject. Application Deadline: 7th March, 2017.

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