MasterCard Job recruitment for Graduate Customer Service Representatives in Nigeria, May 12th 2014

MasterCard (NYSE: MA), www.mastercard.com is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and
territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. We are leading the way toward a world beyond cash with the power to expand connectivity, opportunity, and prosperity for individuals, businesses, and communities.


Job Title: Customer Service Representatives
Job description
Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).

Major Accountabilities:
• Serve as focal point for customer issues, concerns and requests for enhancements.
• Capture detailed and accurate information about issues, concerns and enhancements.
• Demonstrate the ability to negotiate, resolve and present to internal/external customers.
• Simulate or recreate user issues to resolve operating difficulties.
• Requires general supervision; decisions and actions are based on established procedures and assigned tasks.
• Work with global customers to complete service inquiries about MasterCard core applications and products.
• Collaborate with others in support of products, processes and problem resolution.

Skills/Abilities:
• Above average interpersonal skills.
• Analytical/problem solving and planning skills and the ability to organize, multi-task and prioritize work based on current business needs.
• Effective written and verbal communication skills.
• Intermediate computer skills (Mainframe, Microsoft Office, Lotus Notes).

Education:• Basic college education or equivalent work experience with emphasis in business, finance or information technology.

Knowledge/Experience:
• Thorough knowledge in the field.


How to Apply
Interested and suitably qualified candidates should Click Here to apply online.