Marie Stopes International Organisation Nigeria (MSION) recruitment, April 2015

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Marie Stopes International Organisation Nigeria (MSION) is a results-orientated Social Business, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSION's goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services.


We are recruiting to fill the position below

Job Title: Clinical and Training Officer

Locations: Cross River, Enugu and Ondo
Reporting to:Social Franchise Manager/Regional Manager
Duration of Contract: 2 years (renewable)
Probationary period: 6 months

Job Description

• The post holder is required to demonstrate: initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development to further MSI's partnership mission of enabling individuals to have children by choice not chance.

Overall Responsibility

• Working with and reporting to the MSN Manager for Social Franchise, Social Franchise Clinical and Training Officer will be responsible for the mapping, facility audit, selection, trainings, undertaking supportive supervision, distribution of equipment and FP commodities, ensuring adherence to MSI quality standards in assigned specific states etc.

Specific Responsibilities
Facility Identification, Recruitment and Provider Training:

• Implements MSION and SF policies, procedures, guidelines and manuals;
• Conducts mapping and facility audit of clinics to be recruited for BlueStar network membership;
• Work proactively and responsibly to ensure recruited franchisees undergo the theoretical and practical training in line with MSION Standards;
• Request budget, notify franchisees of training, oversee training, prepares both physical and financial report following completion of the trainings etc.
• Ensures Social Franchising Programme is implemented according to the approved donor agreements and interest of MSION;
• Prepares his/her annual plan of operation based on the annual business Plan of MSION;

Supply, Referral Systems and Networking:

• Lead distribution of supplies, commodities and manage collection of cash on supply of items, in line with the medical supply distribution guideline.
• Ensure the availability of documentation, reporting, referral formats, guidelines, manuals and job aids used by franchised clinics in adequate quantity and track referral linkages of service utilization;
• Facilitate, follow up and support franchisees’ referral and reporting of incidents related to franchised services;
• Facilitate liaison of franchised clinics with other institutions for demand generation, training practicum, linking and learning

Monitoring, Supportive Supervision and Reporting:

• Conducts monthly or bi-monthly supportive supervision of franchisees;
• Support franchised clinics in clinical documentation, record keeping and ensures timely submission of reports.
• Prepare and submit monthly and quarterly franchisees performance reports on training and quality assessment activities of SF operation in assigned states;
• Ensure franchisees maintain and comply quality across all areas of SF Operation in line with established standards set by government and MSI.
• Lead reviews meetings aimed at performance improvement based on supportive supervision, mentorship and quality assessments findings
• Documents best practices and /lessons learned from MSN's SF operation

Others:

• Any other duty reasonably assigned by line manager

Qualifications, Capabilities/Skills and Experience

• Diploma or Degree in Clinical Nursing or Midwifery
• Extensive knowledge and experience in FP service delivery, supportive supervision and quality assessment; (Experience in long acting and permanent FP service delivery preferred)
• 3-5 years demonstrated technical knowledge and successful expertise in designing, managing clinical trainings in resource poor settings.
• Experience of DfiD, USAID, Gates funded projects, including working in a diverse team environment preferred
• Familiarity with the different cultural, social and religious identities in Nigeria, international health, development issues and the international donor community
• Excellent communication, presentation and negotiation skills. Ability to 'sell' the services that MSN offers in a way that attracts franchisees to join the network.
• Strong interpersonal, oral, and written communication skills
• Experience of working with private healthcare sector operators is desirable;
• Experience in the usage of computers and office software packages
• Willingness to frequently travel to project implementation sites;

Job Title: Social Franchise Manager

Locations: Abuja
Reporting to: Assistant Director, Operations
Duration of Contract: 2 years (renewable)
Probationary period: 6 months

Job Description

• This role reports to the Assistant Director, Operations and provides strategic leadership to MSION on all matters relating to Social Franchising in MSION's strategic goals.
• S/he leads and manages oversight of the successful delivery of work setting and meeting ambitious CYP targets, delivering and reporting against all contract commitments and leading a motivated and innovative SF team.
• The post is part of the Programmes Operations Team which aims to deliver programmes of high impact across the majority of Nigeria's states using four integrated channels of intervention: Social Franchise, Outreach, Sales and Marketing; and a Marie Stopes Centre.
• Within this team the SF Manager uses his or her excellent understanding of the business model to realize a successful franchise model complementary to interventions in other channels and reaching high numbers of couples with a sustainable service.

Key Duties in Relation to the ResponsibilitiesResponsibilityKPI 1:

• Strategic development of the Social Franchise channel for targeted growth and impact through increased CYPs
  • A highly motivated, cost effective and high performing SF network delivery team
  • Business leadership: development and delivery for a sustainable network of Blue Star franchisees
  • Oversight of the performance of the channel against budget, targets and donor reporting Nos. of outlets and services
• Impact figures and cost/cyp
• Staff numbers/SF
• Efficiency targets met
• Innovation
• Proposals in line with strategies and implementation on track
• Donor compliance
• Financial performance
• Accurate reports submitted on time
• Strategic development of the channel for increased CYPs
• Activities include
• Clear on-going analysis of the situation in which SF performs and the business model needed.
• Identification of opportunities and threats for intervention given Nigeria's context for FP and PAC
• Analysis of MSION's strengths and weaknesses in responding to developing context and needs
• Active networking to identify allies and partners for increased impact
• Regular presentation to SMT on developing thinking and plans based on analysis of results data and team management
• KPI
• Strategic plans
• Presentations and agreements

A highly motivated, cost effective and high performing SF network delivery team
Activities include:

• Recruitment of teams in line with funding ability
• Design of org charts to ensure clear team purpose and roles
• Team targets and management with clear accountabilities
• Team development and training
• Individual performance oversight
• KPI
• Org charts communicated
• Team dashboard
• Team targets communicated and tracked
• Perf +

Business leadership: development and delivery for a sustainable network of Blue Star franchisees
Activities include:

• Successful Proposal development for the channel integrated with others where appropriate
• Excellent delivery of work against contract requirements
• Innovative and effective delivery of a value proposition that ensures sustainable Blue Star franchise network (package of product deals, technical support etc)
• Ensure quality and impact is maintained de-franchising where necessary
• Implementation of SOPs
• KPI
• Target volume of funds met
• Contract oblligations met
• CYP
• Cost/cyp
• Other project metrics
• Defranchising records
• Innovations
• QTA scores

Knowledge, Skills and Experience
Knowledge:

• A degree in Public Health or equivalent experience in particular in relation to running a similar health delivery project
• Project management/development qualification an advantage
• Good knowledge of the health sector in Nigeria an important advantage
• Computer literate
• Fluent in spoken and written English

Skills/Experience:

• Strategic leadership ability with proven competency in analyzing contexts to identify workable programme inputs and communicate them to others for support
• Creative and innovative with specific examples of when you have found new ways to resolve a project issue.
• Demonstrated numeracy able to design and track budgets, project volumes and demonstrate efficiencies
• A proven leader able to manage team and individual performance for optimal productivity
• Strong organizational abilities that enable you to meet deadlines
• Proven communications,presentation and negotiation skills. You must be able to "sell" the services that MSION offers in a way that attracts franchisees to join the network and maintain high quality.

Job Title: Community Mobilisation and Marketing Officer

Locations: Cross River and Ondo
Reporting to: Regional Manager
Duration of Contract: 2 years (renewable)
Probationary period: 6 months

Job Description

• The post is part of the Programmes Operations Team which aims to deliver programmes of high impact across the majority of Nigeria's states.
• It plays a key creative and energising role in creating demand for MSION's services raising awareness of the types of services available, disseminating information about the services and their importance and stimulating interest in clients to use them.
• Using a range of techniques, they reach different segments of the market (adolescents, married, unmarried, younger, older, men, women) and inform MSION's delivery teams of the specific needs of these groups so that services can be amended accordingly.
• MSION CMMOs work with Social Franchise outlets, MSION's clinic and Outreach teams. They link with the MSION Sales teams.

Key Duties in Relation to the Responsibilities

• Responsibility KPI 1. Analysis and identification of key targets from a range of potential client groups
• Activities with agreed target groups that result in them using MSION strategic services (O/R, SF, SM, clinic)
• Reflection and reporting on impact of CMMO activities and to management with recommendations on service provision CYPs generated (by cost, by HI) and DALY
• Active database of clientele by segment across given geographies

Meetings held and information disbursed Analysis and identification of key targets from a range of potential client groups
Activities include:

• Using the geographical boundaries develop a clear list of potential target groups by segment, identifying issues that affect community to access, utilization and uptake of RH, long acting contraception and family planning services
• Identify promotion partners (eg SF owners)
• Document a database of contacts and interests to track input
• Make choices on whom to target when, why and how
• Establish and maintain relationships with the media and other networks
• List local leaders (Govt, non-government, religious etc) Active and growing database with contacts and information

Reported choices and agreed targets quarterly Activities with agreed target groups that result in them using MSION strategic services (O/R, SF, SM, clinic)

Activities include:

• Monthly activity plans developed and shared
• Selection and management of community volunteers
• Systematic meetings with key groups (advertising, promotional meetings, door to door etc)
• Development and disbursement of information along agreed lines appropriate to the segment
• Meetings to deliver training
• Brand promotion Community Volunteers list, plans and performance management
• Return on Investment (cost to CYP) measured monthly
• Referral tracking system shows impact
• CYPs
• DALYS

C/CYP Reflection and reporting on impact of CMMO activities and to management with recommendations on service provision
Activities include:

• Routine monitoring and reporting of all activities and their impact
• Client satisfaction surveys
• Meetings with service providers to report feedback
• Recommendations to management and colleagues on adjustments needed to services Monthly reports disaggregated by segment
• Client surveys
• Recommendations

Knowledge, Skills and Behaviours
Knowledge/Qualifications:

• CMMOs must be able to speak with authority and confidence about community attitudes and family planning.
• They must therefore have knowledge gained through study or equivalent professional experience on modern contraception, health services and local community organisation
• Computer literate is an advantage
• Able to communicate fluently in the local Nigerian Language
• Good understanding of the local area and ability to investigate and analyse
• Fluent in spoken and written English

Skills/Experience:

• Essential to this work is demonstrated drive and creativity to find new ways of communication and engaging with potential clients across a range of market segments with specific examples of when you have found new ways to resolve a project issue.
• Demonstrated empathy in working in underserved communities and working to impact on the lives of women
• Networking skills are essential
• Experience in managing volunteers an advantage
• Strong organizational abilities that enable you to manage your workload, follow through on objectives and meet deadlines
• Proven communications, presentation and negotiation skills.
• You must be able to "sell" the services that MSION offers in a way that attracts support and report clearly and without prejudice on outcomes

Job Title: Consultant Outreach Clinician

Job ID: #949281
Locations: Abuja, Kogi,  Kano, Benue, Lagos, Sokoto
Reporting to:Outreach Team Leader
Duration of contract:8 months (renewable)
Probationary period: 2 months
Slot: 7

Job Description

• The post holder is required to demonstrate: initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development to further MSI's partnership mission of enabling individuals to have children by choice not chance.

Responsibilities

General:

• To give high quality client-focused care in all services rendered to clients.
• To support MSN in its Goal and Objectives where appropriate.
• To support and implement core MSI values within the centre, such as de-medicalization, task shifting, client focus, no blame culture, non-hierarchical management and marketing
• To participate fully in MSN Institutional strengthens and Capacity Building activities where appropriate.

Partnership and network building:

• Assist to oversee the work schedules & Strengths of all clinical team working within the centres and outreach.
• Encourage a commitment to accommodating clients' special needs such as flexibility on working hours, strict privacy and confidentiality to generate demand for MSIN services.
• Have a public relations and promotional role with colleagues, NHS and the general public
• Identify appropriate training needs within clinic centre teams and, in consultation with the
• Centre Manager, arrange for appropriate trainings and induction of new teams.
• Timely collate and submit incidence reports to the centre coordinator
• Monitor monthly outreach results and in collaboration with the centre coordinator and make appropriate recommendation to meet set targets.

Clinical Responsibilities:

• Provide core MSIN Clinical services including
• Professional management of client complaints and/or clinical incidences both at the outreach and at the centre
• To work closely with other clinical team members in service delivery especially in delegated areas of duty.
• To promote the concept of family planning through health education.
• To provide high quality family planning counselling and method provision while respecting client's rights.
• To assist in compilation of data and preparation of reports including reports of serious incidents.
• To assist in keeping the clinical equipment and facilities clean and in good working condition.
• Adequate and timely requisition of items, stock management and record keeping
• To support MSN in achieving its various targets.
• To perform any other duties as may be required by the Line Manager.

Communication and Administration:

• Keep and manage records of all outreach activities including minutes of teams meetings.
• Ensure formal communications with the various health partners are properly documented
• Follow up on all clients complaints relating to any of the MSIN services and make recommendations.
• Make proper use of available information systems in MSI to facilitate service delivery & trainings
• Assist the Marketing Team with interviews relating to clinical issues to protect MSIN reputation.
• Manage and properly account for all MSIN resources and properties at the outreach

Qualifications

• Must have a recognised clinical qualification in Midwifery, nursing or Community Health.
• Must be registered with a recognised local clinical professional body in Nigeria and of good Standing
• Must have requisite experience to work with minimum supervision

Skills and Experience

• At least 1 year post-graduation experience in a clinical position (Essential)
• Experience of working in Sexual and Reproductive Health (Essential)
• Excellent provider-client interaction skills (Essential)
• Outstanding written and verbal communication skills. (Essential)
• Work experience with Nigeria Health Service and/or an INGO (Desirable)
• Articulate and analytical with attention to detail.(Essential)
• Knowledge of health delivery system in Nigeria (Desirable)
• Must have requisite experience to work with minimum supervision.

Attitude / Motivation:

• Sympathetic to women and men seeking Family Planning and Reproductive Health services (Essential)
• Be able to work on own initiative and at longer periods.
• Customer focused with good interpersonal skills to engage with people at all levels –government, donor and community
• Passionate about maternal health
• Motivates team members to deliver high quality service and results
• Team player
• Self-motivator and able to motivate others to achieve results.

 Job Title: Driver/Admin Assistant

Locations: Cross River, Edo, Enugu and Ondo
Reporting to: State Team Leader
Duration of Contract: 2 years (renewable)
Probationary period: 6 months

Responsibilities
Your responsibilities as a Driver shall include:

• Maintaining a high level of professionalism in driving assigned persons at all times.
• To ensure that MSION attains high standard quality care of vehicles at all times.
• To ensure that vehicles are in good working conditions at all times.
• To report all damages to Procurement/Logistics Officer for necessary action.
• To channel all requests for repairs, maintenance, and fuel through the Logistics Officer.
• To ensure that all keys are safely kept the in the key box.
• To run project vehicle/s as appointed by the State Team Leader or any other manager.
• To keep daily record of vehicle mileage.
• To collect weekly itinerary from the State Team Leader
• To return all vehicles to office immediately after approved use.
• Maintain a logbook and analyse fuel consumption
• Record service delivery data on outreach visits
• Collecting, recording and reconciliation of cash on outreach site visits
• To perform other administrative duties as may be assigned.

Qualifications

• Must have at least GCE O'level /SSCE certificate or higher.
• Holder of a clean and valid driver's licence
• Knowledge of the road network in the state
• Organisation, initiative, tidiness, courtesy and good communication skills
• English and local languages
• Capacity to work as a team member

How to Apply
Interested and qualified candidates should their CV and suitability statement as a single attachment to: [email protected] MSION is an equal opportunities employer and is committed to achieving gender balance within the organization. Female candidates are encouraged to apply.

Note:

• The subject of the email should be the POSITION TITLE/LOCATION and the CV/Suitability statement should be saved in the applicant's full name.
• Only shortlisted candidates will be contacted.

Application Deadline  Friday 1st May, 2015.

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