Management Information System Analyst in a Financial Services Company

A reputable Financial Services company is currently recruiting suitably qualified candidates to fill the position below:

    Job Title: Management Information System Analyst - Agency Banking Location: Lagos

Job Summary

• The Transaction Growth Analyst will be in charge of coordinating and monitoring agent transactions growth across all transaction type available on the network.

Key Duties and Responsibilities

• Responsible for the preparation of agent banking transaction growth plan across all channels and transaction set
• Co-ordinate activities involved in identifying, onboarding, training and support of Agents
• Ensure recruited agents are on boarded within the agreed SLA.
• Interface with commercial banks and third parties on company’s network partnership
• Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of the company.
• Work closely with the IT department to ensure agent transaction systems are up and running all the time.
• Carry out business risk assessments and institute controls in place to mitigate the risks, monitor compliance and safe operations of the agents by carrying out periodic visits.
• Carry out back office processing to ensure timely reconciliation agents accounts and also monitor both float and liquidity levels of Agents.
• Develop, co-ordinate and implement marketing activities to create brand awareness and visibility aimed at driving agent growth and transactions.
• Generate transaction and activity report on agent performance
• Leading agents to pursue and achieve the desired objectives in accordance with established plans, sales goals and schedules

Required Skills & Competencies:

• Good interpersonal skills
• Excellent written and verbal communication Skills
• Product development
• Training
• Good marketing and people management skills
• Computer skills
• Excellent report writing skills
• Analytical and having attention to detail
• Good presentation skills
• Hardworking
• Confidence
• Relationship management and People Management
• Financial Planning

Qualifications

• The ideal candidate should have experience in Agency Banking.
• A minimum of 3 years’ experience in the Fintech or banking industry.
• Must be familiar with Agent Banking practices, policies and procedures.
• The candidate ideally should hold a Bachelor’s Degree in business related course e.g. Economics, Social Sciences, Business Administration, Information technology or any other relevant degree.

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as subject of the email