MainOne Cable Nigeria Recruitment in Lagos

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MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big. We are recruiting to fill the position below: Job Title: Data Centre Services Cordinator Location: Nigeria Department: Technical Unit: Data Centre Reporting Line: Data Centre Service Manager Responsibilities  

• The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and will manage customer service delivery in the Data Centre. DCSC specializes in the execution of tactical plans for the data centre services to ensure
• Continuity of operations for the organization. He is the custodian of the Data Centre white space and will be required to plan, design, manage and support the white space infrastructure.

Key responsibilities include:

• Ensuring a consistent client experience in providing DC Services
• Following and executing best practices linked to ITIL disciplines
• Understanding of Service Level Agreements (SLA) for clients in the facility
• Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
• Managing and coordinating of Client rack installations, power up and interconnectivity
• Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
• Responsible for client expectation management
• Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications
• Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience.
• Provide first line support for Data Centre collocating customers.
• Maintain full register of assets of servers and network equipment.
• Maintain safety and security of Data Centre
• Ensure that the data Centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
• Perform remote hands and eyes support on IT devices when required
• Performing other duties as requested by the Data Centre Service Manager
• Supervise staff, vendors, and customers in the DC to ensure tasks are fully delivered to the right standard.
• Write and maintain operational procedures in Data Centre and similar areas
• Ensure that all applicable security standards are duly complied with for quality assurance

Supervision:

• To work directly under the supervision of the Data Centre Service Manager (DCSM)

Contacts:    

• NOC Operations Engineers, Technical Solutions, DC Facilities Team, Data Centre Service Manager, Data Centre Service Coordinator, Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

Qualifications & Experience

• A good Bachelor’s Degree in Electrical Engineering, Computer Science/ Engineering with at least 3-5 Years industry experience.
• ITIL® qualification and practical knowledge will be an advantage Experience, or exposure, to structured cabling and facilities management.
• Demonstrated proficiency in the use of MS Office suite, including Visio
• Exposure to formal project delivery methodologies
• Strong organizational and time management skills
•  Have a basic knowledge of System administration

Competencies Required:

• Customer service, focused on overall client satisfaction
• Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
• Good analytical skills and motivation, together with the ability to multi-task
• Good written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
• Excellent attention to detail, aligned to strong verbal and written capacities
•  Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications

Demands of the Job:

• Ability and willingness to work even at odd hours when the work demands.

Note: When the page opens, click on "Data Centre Services Cordinator" Job Title: Cloud Applications Specialist Location: Lagos, Nigeria Department: Technical Reporting Line: Cloud Solutions Manager Responsibilities

• The Cloud Applications Specialist will be responsible for the design and development of distributed software modules that integrate with and support the cloud service offering.

The specific responsibilities shall include :

• Working with the Cloud Services team to ensure that cloud development and implementation projects are delivered on time, within scope and according to defined quality specifications.
• Complying with internal processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Design and development of cloud ready applications and hybrid cloud strategies for existing customers that leverage the public cloud e.g Azure

Communications and Work Relationships:

• The successful candidate will be required to work closely with the:
• Technical team (IP ,Operations Support, Technical Sales)
• Information Technology (IT) team
• Service Delivery team
• Sales team

Qualifications

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
• ITIL, Prince2/PMP certifications are strongly desired.
• Minimum of 5 years experience in a virtualization environment.

Competencies Required:

• Experience with Microsoft public, hybrid and private cloud will be an added advantage
• Minimum 4 years’ experience - architecture and deploying of Web Services on SOA platform
• Expert user of Shell, VBScript, PHP, Python, Java
• Experienced with software development methodologies
• Track record of successful project delivery.
• Must have Windows/Linux/Unix skills.
• Four years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
• Strong Cloud experience skills (AWS or Azure)
• Good understanding of Windows Server and Active directory.
• Powershell scripting experience will be an added advantage.
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Excellent customer engagement skills
• Innovation skills
• Excellent oral and written communication skills

Demands of the Job:

• Ability to work long hours and meet tight deadlines.
• Ability to work with minimal supervision.

Note: When the page opens, click on "Cloud Applications Specialist" Job Title: Cloud Support Officer Location: Lagos, Nigeria Department: Technical Reporting Line: GNOC (with a dotted Line to Cloud Operations Manager) Slot: 2 Responsibilities

• The Cloud support analyst will be responsible for providing first level support to MainOne cloud, Managed services & DC customers in line with Customer SLA requirements.

The specific responsibilities shall include to:

• Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
• Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Provide ticket support / queue management
• Identify, recommend and implement potential improvements to service efficiency.
• Ensure quality and up-to-date documentation exists for all Cloud services in operations

Communications and Work Relationships:

• You will be required to work closely with the:
  • Technical- Operations Supports team
  • Customer Service Delivery

Qualifications

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
• Minimum of 2 years’ experience in a virtualization environment.

Competencies Required:

• Experience with Microsoft public, hybrid and private cloud will be an added advantage
• Must have Windows/Linux/Unix skills.
• Two years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
• Strong Cloud experience skills (AWS or Azure)
• Good understanding of Windows Server and Active directory.
• Powershell scripting experience will be an added advantage
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Excellent customer engagement skills
• Excellent oral and written communication skills

Demands of the Job:

• Problem solving ability
• Ability to work under pressure
• Ability to take ownership
• Prioritizing ability
• Troubleshooting ability

Note: When the page opens, click on "Cloud Support Officer x 2" Job Title: Cloud Operations Specialist Location: Lagos, Nigeria Department: Technical Reporting Line: Cloud Operations Manager Responsibilities

• Will be responsible for day to day operations and support of the cloud infrastructure and solutions particularly Microsoft Windows System Center Suite of Solutions.
• Provide configuration, support and upgrades of cloud infrastructure (Storage, Servers and Network).
• Working with customers to resolve issues.
• Monitoring and ensuring maximum uptime on existing hardware/networks.
• Ensuring the proper deployment of new Cloud hardware, including servers, switches and storage arrays.
• Managing and containing business risk as it pertains to the Cloud infrastructure.
• Providing timely and effective responses and updates to work tickets and other requests.
• Documentation in the form of basic how to documents, design documentation, performance reporting as well as operational procedures.
• Performance monitoring and tuning the environment to achieve high performance
• Handle escalations in a high pressure environment
• Support capacity and growth of the cloud environment.
• Support ticket / queue management.
• Performing software, hardware and network maintenance and configuration changes as required.
• Identifying, recommending and implementing potential improvements to service efficiency.
• Drive major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
• Contribute proactively to new service development.
• Ensure quality, up-to-date documentation exists for all service arrangements

Communications and Work Relationships:

• The Cloud Operations Specialist will report directly to the Cloud Operations Manager.
• And will also work closely with members of the Cloud team, Managed Services, Technical Sales, Project Management, Service delivery and other teams as required from time to time

Qualifications

• Bachelor's Degree or equivalent in Information Communication Technology or Engineering
• Microsoft Certifications (MCSE,CCNA,CCNP,VCP,FCNA,FCNP) are strongly desired
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• At least five years industry experience

Competencies Required

• Hands on implementation, maintaining, and troubleshooting of complex virtualized environments
• Thorough understanding of virtualization/cloud technologies & Architectures(Microsoft, VMware)
• Experience with Microsoft system center (VMM,SCOM,DPM e.t.c) Windows Azure Pack
• Linux/Windows server system Administration
• Operations programing experience in Shell (Bash, KSH),
• Experience with managing modern X86 blade/rack mount servers
• Experience with managing and administering storage arrays
• Experience managing and configuring network devices
• Experience with configuration management tools
• Experience administering a 24/7 high-availability production environment
• Experience with relational database technologies such as Oracle/ Mysql/Microsoft SQL
• Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
• Strong familiarity with security as it applies to software, system and network engineering
• A strong desire to troubleshoot problems and then distill processes into procedures, including documentation for both knowledge sharing and training of new employees
• Ability to communicate effectively emphasizing written and oral presentation skills.
• Ability to document both process and procedure as well as existing and new infrastructure.
• Strong interpersonal and communication skills and comfortable in global working environment.
• Good at building and cultivating team work.
• Familiarity with ITIL processes would be an advantage
• Understanding of Cloud Computing and Virtualization.
• Experience with Windows/Linux/Unix is considered a plus.
• Experience with Microsoft public, hybrid and private cloud will be an added advantage

Demands of the Job

• Problem solving ability
• Ability to work under pressure
• Ability to take ownership
• Prioritizing ability
• Troubleshooting ability

Note: When the page opens, click on "Cloud Operations Specialist" Job Title: Cloud Solutions Architect Location: Lagos, Nigeria Department: Technical Reporting Line: Cloud Solutions  Manager Responsibilities

• The Cloud Solutions Architect will provide technical and business consultative leadership throughout the technical life cycle of cloud solutions.
• He/she will be involved from pre-sales cloud solution formulation through system deployment; including bid preparation and customer interface resulting in cloud solutions architecture proposals.
• The Cloud Solutions Architect will develop and articulate cloud solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.
• The Cloud Solutions Architect will design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice.
• He/she will manage and develop strategic partnerships with third party suppliers and other internal stakeholders for Cloud Aggregators or Managed Service Providers.

The specific responsibilities shall include:

• Provide technical and business consultative leadership throughout the technical life cycle of cloud solutions.
• Will be involved from pre-sales cloud solution formulation through system deployment; as well as bid preparation and customer interface resulting in cloud solutions architecture proposals.
• Develop and articulate cloud solutions based on customers’ strategic business/technical requirements ascertained from working with multiple business units across the customers’ organization.
• Design cloud solutions for Managed Service customers in line with ITIL and/or industry best practice.
• Drive major cloud initiatives with a focus on the bottom line impact.
• Manage and develop strategic partnerships with third party suppliers and internal stakeholders for Cloud Aggregators or Managed Service Providers.
• Ensure quality, up to date documentation are maintained for all cloud service arrangements.
• Coordinate with the sales team in formulating and building up proposals, including making technical demos and presentations to customers.

Communications and Work Relationships:

• The successful candidate will be required to work closely with the:
  • Technical team (IP ,Operations Support, Technical Sales)
  • Information Technology (IT) team
  • Service Delivery team
  • Sales team

Qualifications

• BSc in Computer Science, Information Technology or related technical degree.
• Minimum 5 years of experience architecting cloud solutions.
• Minimum of 5 years’ experience in a virtualization environment
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Experience with VMware products (vSphere, vCloud Director)
• ITIL, Prince2/PMP certifications are strongly desired.
• Cisco CCNA/CCDA and experience using Cisco equipment essential.
• Minimum of 2 years of experience across the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development)
• 3-4 years of experience in designing, architecture, and implementing enterprise applications and systems.
• At least five (5-6) years industry experience
• Experience with Microsoft Azure Cloud Services. Certification in Azure or any formal training preferred
• Thorough understanding of Cloud Computing and Virtualization.
• Demonstrable experience with infrastructure (hypervisors, networking, storage, load balancers, firewalls, monitoring etc.)
• Experience, knowledge and ability to cloud solution service offering across all three tiers:
  • Infrastructure (including outsourcing best practices, transition, and ITIL)
  • Application Development and Maintenance
  • System Integration and Management
• Experience with Microsoft public, hybrid and private cloud will be an added advantage
• Knowledge of Radio/Microwave and terrestrial transmission systems.

Competencies Required:

• Holistic understanding of internet and hosting from the network layer up through the application layer
• Outstanding understanding of available cloud technologies
• Demonstrated ability to conduct technical studies and evaluations of business requirements – and successful implementations of recommended solutions
• Familiar with application design best practices
• Experience with Security devices (Firewalls e.t.c.)
• Experience of Network configuration
• Must have strong Windows/Linux/Unix skills.
• Experience in migrating applications to the Cloud environments; reviewing and evaluating potential solutions for external/internal customers.
• Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
• Creative and innovative approach.
• Proactive with a positive 'can do' approach.
• Sound commercial business understanding and risk awareness.
• Excellent presentation and leadership skills
• Excellent interpersonal, oral and written communication skills

Demands of the Job:

• Ability to work long hours and meet tight deadlines.
• Ability to work with minimal supervision.

Note: When the page opens, click on "Cloud Solutions Architect" Job Title: Cloud Network Engineer Job code: CNE001 Location: Lagos Department: Technical Reporting Line: Cloud Operations  Manager Responsibilities

• Handle end to end integration/operations/Support of L2/L3/IPsec services on the cloud platform
• Provide network deployment, configuration, support and upgrades of Firewalls, Load balancers, WAN accelerators, Switches, Routers as well VPN services.
• Documentation of networking procedures, design documentation, Performance and Reporting as well as operational procedures.
• Provide second level support for cloud customer complaints especially for network infrastructure related problems
• Support ticket / queue management
• Provide support to Manage IP address’ and scopes as well as DNS records
• Perform software, hardware and network maintenance and configuration changes as required.
• Identify, recommend and implement potential improvements to service efficiency.
• Driver move major initiatives forward while consistently thinking of the bottom-line impact of the efforts.
• Ensure quality, up-to-date documentation exists for all service arrangements

Communications and Work Relationships:

• The Cloud Network Engineer will report directly to the Cloud Operations Manager
• Will work closely with members of the Cloud team, Managed Services, GNOC, Technical Sales, Project Management, Service delivery and members of other teams as required from time to time.

Requirements Qualifications:

• Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
• Network/Security Certifications (CCNA,CCNP,FCNA,FCNP) is strongly desired
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• At least 5 years industry experience  in a networking/virtualized environment

Competencies Required:

• Thorough understanding of network protocols: TCP/IP, OSPF, SIP, MPLS/EVPL, BGP, RIP e.t.c.
• Experience with software defined networks (Microsoft HNV, VMware NSX, Cisco ACI)
• Must have strong Network Virtualization/Networking/Network Security skills
• Extensive knowledge of both layer 3 and layer 7 Firewalls and IDS/IPS particularly with Fortinet/Cisco
• Strong Routing and Switching skills and experience
• Proficiency with Network load balancing appliances particularly with F5 /Kemp devices
• Experience with IPSEC/SSL VPN setup and support strongly desired
• Ability to communicate effectively emphasizing written, oral and presentation skills.
• Strong interpersonal skills
• Familiarity with ITIL processes would be an advantage
• Understanding of Cloud Computing and Virtualization.
• Experience with Windows/Linux/Unix is considered a plus.
• Experience with Microsoft public, hybrid and private cloud will be an added advantage.

Demands of the Job:

• Problem solving ability
• Ability to work under pressure
• Ability to take ownership
• Prioritizing ability
• Troubleshooting ability

Note: When the page opens, click on "Cloud Network Engineer" How to Apply Interested and qualified candidates should: Click here to apply

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