MainOne Cable Nigeria recruitment, June 10th 2016
MainOne's success is built on having talented and highly proficient
people within their respective fields as the driving force behind our
business
A job in MainOne is different from any other you have had. With joining
MainOne you'll be challenged, inspired and proud as you become a part
of something big.
MainOne is recruiting to fill the position below:
Job Title: IT Service Desk Officer
Location: Nigeria
Department: Information Technology
Reporting Line: Technical Support Manager
Responsibilities
- The IT service desk officer will provide high quality systems
support for the various departments in Main One and shall be responsible
for managing and resolving all IT related issues/queries, and will also
play an active role in IT implementation.
His specific responsibilities shall include the following:
- Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
- Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
- Train users on computer hardware/software and other electronic office equipment.
- First level selection and design of the hardware and, network
and software necessary to operate and improve Main One’s information
management system.
- Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
- Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
- Research, evaluate and purchase new hardware and software to
meet the company’s requirements computers, and other electronic office
equipment.
- Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
- Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
- Responsible for logging all IT problems and resolutions, and liaising with the external support company.
- Providing input into the IT strategy and annual IT budget.
- Attend and participate in professional group meetings; stay
abreast of new trends and innovations in the field of information
systems; research products and enhancements and their applicability to
Main One’s needs.
- Inducting new employees on IT system
- Aside the primary helpdesk functions, you will interface with
the Technical and Application units regarding testing and understanding
of new applications before deployment to users
- Monitor and ensure client systems are updated with current
Anti-Virus definition while also following up with systems without
current definition. Weekly and monthly report will be generated.
- Monitor server event before they become incidents. Monitor
unauthorized/unlicensed installation of application using spiceworks.
Weekly and monthly report will be generated.
Qualification
- Minimum HND/BSc. Degree in Computer Science or in a related discipline.
- 2-3 years of relevant experience
Competencies Required:
- Technical & Professional proficiency
- Analytical Thinking
- Problem Solving
- Self management skills
- Team work
- Customer Service
- Proficiency in MS Office & Products
- ITIL Qualification an added advantage.
Job Title: IT Network Administrator
Location: Nigeria
Department: Information Technology
Reporting Line: Technical Support Manager
Responsibilities
The Network Administrator will Work within established configuration and
change management policies to ensure awareness, approval and success of
changes made to the network infrastructure. He/She will select and
implement security tools, policies, and procedures in conjunction with
the company’s security team, he/she will also liaise with vendors and
other IT personnel for problem resolution;
His specific responsibilities shall include the following:
- Hands-on knowledge of cisco router/switches and firewall.
- Hands-on experience in Routing protocol, OSPF/EIGRP
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Basic understanding network service. DHCP, DNS, Proxy, NAT etc.
- TCP/IP network design and configuration
- Network Documentation skills
- Basic understanding of Voice over IP technology (Cisco preferred)
- Hands-on experience in Enterprise wireless implementation
- Knowledge of Microsoft Active Directory and Windows server operating system
- Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
- Basic knowledge of MS- Exchange.
- Sound knowledge of TCP/IP, IPv4 and CIDR
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management
policies to ensure awareness, approval and success of changes made to
the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
Qualifications
- Minimum HND/BSc. Degree in Computer Science or in a related discipline.
- 3 - 5 years networking, database and Security industry experience.
- CCNP in Routing & Switching a plus
Competencies Required:
- Process driven, with strong analytical and planning skills.
- Technical & Professional proficiency
- Strong coaching and team leadership skills
- Very good problem solving skills
- Excellent customer service orientation.
- Vendor relationship and negotiating skills.
- Business communication and project management skills.
- Ability to communicate effectively with relevant areas of the business.
- Knowledge of and experience with: Information systems,
Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment,
Microsoft SQL Server; Microsoft Exchange; Internet Information Services;
Oracle; Web design, software development languages; backup systems
Job Title: IPNOC Engineer
Location: Nigeria
Department: Technical
Reporting Line: IPNOC Supervisor
Responsibilities
- The IPNOC Engineer will be responsible for the first line
network monitoring, surveillance and fault management support on the
elements and components of the Main One network, using various network
management and trouble ticketing systems.
His specific responsibilities shall include the following:
- Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
- Identify and provide at least first line support on all faults
on the Main One network in accordance with the Company’s standard
operating procedure for fault escalation and management.
- Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
- Answer all network support related telephone calls and interface
with internal/external customers on operational issues and related
network events, using Main One’s standard operating procedures.
- Run daily and weekly management reports on network events and
activities as well as tracking escalations and other key performance
indicators.
- Ensure all customer SLAs are met.
Qualifications
- Minimum HND/B.Sc Degree in Computer Science or in a related discipline.
- 3-5 years’ experience
Competencies Required:
- Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
- Good knowledge of networking technologies- TCP/IP, BGP, DNS will be an added advantage.
- Relevant Professional/Technical certifications preferably CCNA & CCNP
- Good communication skills.
- Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
- Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
- Able to work well within a busy team and handle a wide range of issues.
- Capable of multi-tasking, good time management and prioritization of workload.
- Strong analytical skills and able to collate and interpret data from various sources.
- Ability to assess and priorities faults and respond or escalate accordingly.
- Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
- Actively seeks ways of improving existing systems and processes.
- ‘Can do’ attitude.
- Actively encourage strong working relationships with other teams.
- Good technical documentation skills
- Very good understanding of Main One’s products and processes
- Eager and quick to learn.
How to Apply
Interested and qualified candidate should:
Click here to apply