Maersk Line Graduate Job Opportunities in Nigeria, 15th July 2015

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Damco is one of the world’s leading third party logistics providers specialising in customised freight forwarding and supply chain solutions. The company has 11,000+ employees in more than 300 offices around the world and a global presence in about 100 countries.
In 2013, Damco had a net turnover of USD 3.2 billion, managed 2.8 million TEU of ocean freight and supply chain management volumes and air freighted more than 225,000 tonnes. Damco is part of the Maersk Group.

We are recruiting to fill the position of:

Job Title: Area Ocean Manager

Ref.: DC-078959
Location: Lagos

Key Responsibilities

• To define, communicate and execute the DAMCO ocean freight strategy in the Area/Countries in support of Global and Regional objectives.
• Focus on product development in sync with commercial strategies and ensure effective implementation of new business whilst sustaining the baselines.
• Accountable for developing & establishing relationships with vendors, carrier associates, port authorities at the Area level to support DAMCO’s commercial & operational requirements.

Main Responsibilities

• Drive improvements in margin management practices to support countries in achieving targets whilst managing trade lane economies.
• Responsible for Ocean Volume growth & CM1 (profitability) as defined in the regional Strategy.
• Responsible for complying Global / Regional carrier MQC & allocations within the Area(s).
• Effectively manage procurement behavior and ensure balance of core carrier portfolio.
• Drive & support business development with close coordination with all commercial channels.
• Develop tender specific strategies in support of commercial efforts. Execute supporting activities incArluding procurement and special items as needed.
• Ensure that appropriate ocean commercial and financial KPI’s are employed across the business to provide timely and effective reporting to support day-to-day management of the business.
• Take an active role pricing/procurement strategy and guidelines for mid & long terms opportunities.
• Drive projects in support of improving margin and efficiency of the Product across the Area(s).
• Support countries/branches in specific ocean product needs including commercial discussions as & when required.
• Provide leadership and management to the ocean procurement teams (LCMs), driving strategy execution and product management whilst ensuring high employee morale and motivation.
• Drive continuous cost optimization & re-procurement exercise to improve the yield.
• Focus efforts on tasks that will ultimately result in improvements to performance in the key priority areas of: Profitability, Growth and Operational Excellence
• Ensure all global and regional ocean policies, procedures & guidelines are effectively implemented and adhered to in daily operations.
• Support relevant reporting requirements time to time.
• Keep an “Eye” on the market and provide effective intelligence to the larger organization.
• Ownership on local FAK & NAC deals, other than those covered by Regional / Global level, and maintaining them central repository.

    Who we are looking for

• At least 10-12 years of industry experience (NVOCC, Freight forwarding, Ocean forwarding)
• Minimum 5-7 years of functional management experience.
• Ability to work and thrive in a flexible matrix organisation with focus on networking and collaboration.
• Strong interpersonal and communication skills
• Team player with proven ability to work under pressure
• Effective change agent with the ability to adjust change approach based on circumstances.
• Passion for service delivery and cost effectiveness – and for identifying how to constantly improve.
• Prior understanding and experience in the Africa environment is preferable.
• Ability to balance product priorities with commercial imperatives.
• Adaptability to changes in the work environment – managing competing demands and has ability to deal with frequent change, delays and unexpected events.
• Strong drive, initiative and engagement – ability to work self-directed and well organised.
• Ability to take a Global view.
• Excellent English communication skills, verbal & written

Application Deadline  15th July, 2015. 
 
Click here to apply online




Job Title: Nigeria Country Sales Manager- Safmarine

Ref.: ML-079904
Location: Lagos

Key Responsibilities

• Creates articulates and drives the local strategies for different customer segments in Nigeria.
• Develop and execute the sale strategy to maximise results through strong relationships with assigned key accounts.
• Develop local differentiators, and formulate a business plan to support target deliveries in Nigeria.
• Drives campaigns to generate a healthy pipeline and yield.
• Ensure optimal activity management and account management to truly understand customers and their needs.
• Ensures sale systems and reporting are up to dates for management tracking, analysis and planning.
• Lead the sales function in the direction set by Trade and Marketing and develops new business opportunities.
• Leverages understanding of the Nigeria business environment to support development of the sales strategy.
• Maintains senior relationships with top accounts.
• Makes joint sales calls with sales representatives.
• Oversees and coordinates the effective running of the Sales Incentive Programme for the Nigeria Sales force.
• Oversees Nigeria forecasting and budgeting to align with business goals.
• Partners with Customer Experience team to further enhance collaboration and facilitate cooperation between sales force and CEP team.

Requirements
Who we are looking for

• Minimum Masters Degree /MBA in Marketing, Sales or Business related course
• Minimum 5 years working experience in shipping/logistics/freight related sales leadership role
• Apt knowledge of the maritime/shipping industry is required
• Proficient in Value Selling
• Possess a strong set of interpersonal skills
• A team player while taking responsibility for team and own performance
• Proficient use i.e. above average skill in the use of Microsoft excel, word and power point
• Possess presentation skills (able to highlight challenges and possibilities to stakeholders proactively)
• Possess people skills (using relationships for improvements)

General Requirements:

• Manages territory and account coverage effectively
• Effectively manages/enforces sales tools/processes
• Actively manages performance
• Coaches extensively his/her team
• Delegates and manages time effectively
• Attracts, develops and retains strong talent
• Builds trusted relationships across Safmarine
• Collaborates as a senior Safmarine leader
• Has strong knowledge about Safmarine products and services
• Has strong knowledge about market, competitor and industry trends
• Has very strong analytical skills
• Has strong financial-related expertise
• Cross functional collaboration and ‘silo busting’ attitude

Application Deadline  28th July, 2015.

Click here to apply online



Job Title: Senior Customer Experience Partner

Ref.: ML-079895
Location: Lagos

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the Customer and internal teams.
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts.
• Conducts campaigns and sales promotions across customer opportunities.
• Manage the sales pipeline, segmentation and accurate forecasting.
• Ensures all products and services are sold to the customer to maximise profitability.
• Fully responsible for customer satisfaction and creates the Safmarine experience with every customer interaction.
• Builds strong and lasting relationships with Customers and provides premium customer service.
• Take ownership of end to end customer experience for allocated accounts
• Constantly looks for ways to improve work processes.
• Acts and communicates proactively to keep customers informed of any issues or changes.
• Handles incoming customer service queries, issues and exception management.
• Build strong relationships with all stakeholders including offshore GSC teams.

Requirements
Who we are looking for

• Candidate must possess a university degree in Humanities/Social sciences
• Candidate must possess a passion for selling with 3-4 years of relevant experience in any customer–facing role
• Ability to speak Hausa will be an added advantage
• Candidate must also possess the following qualities:
• Customer focus
• Drive for results
• Interpersonal, communication and analytical skills
• Priority setting
• Shipping knowledge
• Goal oriented
• Patience
• Business Acumen
• Empathy

Application Deadline  28th July, 2015.

Click here to apply online




Job Title: Customer Service Team Lead

Ref.: DC-078952
Location: Lagos

Key Responsibilities
Purpose/Summary:

• Ensure service delivery in line with customer expectations for import/Export customers
• Manage relationship with current & new customers
• Manage relationship with current customs and other government agencies.
• Coordinate handling of files between Customer service and Operation units.

Primary Responsibilities:

• Ensure Damco delivers the product sold to customers.
• Manage job costing for operation as per approved template.
• Coordinate handling of file between departments and ensure file is handled in a timely manner.
• Send daily status update on current files.
• Manage written correspondence between OPS department and Customer service.
• Keep Customers updated on cargo status before and after arrival of vessel.
• Confirm and verify declarations then advise clients of expected duty amount and HS code(s) used.
• Supervise clerks who raise Invoice for shipping/terminal and other charges which must be prepaid.
• Receive duty receipt from clients and handover to responsible operations clerk.
• Follow up on entries with operations clerks and advice customer on status.
• Advice customers on queries encountered during verification/examination and discuss/agree on a workable solution.
• Proffer ideas and solutions to all queries from government agencies.
• Escalate all major issues that cannot be resolved by self to customer service manager.
• Ensure files are concluded timely and cross-checked for all necessary documents with attachments and ensure handover to documentation team for invoicing.
• Follow up with trucking team for delivery of containers for revalidation etc.
• Update fields in TrakIT that are assigned to function in a timely and correct manner.
• Ensure CS Manager is in the know of all major communication with customer service teams.
• Coordinate performance review meetings with clients on monthly basis

Secondary Responsibilities:

• Maintain and enhance close working relationships with all other internal customers and government authorities.
• Ensure operational excellence and coordination
• Ensure pro-active communication internally and externally.
• Ensure all issues affecting Damco are addressed within Organization as deemed required.
• Ensure Data Quality of TrakIT updates.
• Proactively suggest best possible ways of working and resolve issues/queries.
• Avoid major risks to the company

Position Qualifications

• A degree in business management, social sciences or equivalent is desirable.
• Proficient in English as well as relevant local languages (verbal and written).
• Minimum 3 years of experience in logistics industry and customer service operations department for a fast-paced service company.
• Good knowledge in customs documentation and requirements.
• Excellent communicator, persuasive and enjoy solving problems.
• Ability to work in a team.

Technical Skills:

• Basic proficiency in MS office

Application Deadline  15th July, 2015.

Click here to apply online




Job Title: Customer Service Care Agent

Ref.: ML-079915
Location: Port-Harcourt

Job Description

• The Customer Service Care Agent- owns and manages the customer experience of his/her customers.
• Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
• Collaborates closely with all internal and external stakeholders, builds relationships with the customers and leverages on understanding customer business drivers for improved and sustained business relationship.

Key Responsibilities

• Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk line
• Attend to walk-in customers enquiries in a timely and efficient manner.
• Collaborate with Finance team to ensure invoice and payment timeliness and accuracy and avoidance of unjustified cost initiated within and outside functional scope.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires amongst others through regular customer visits.
• Ensure smooth execution of the end-to-end shipment life cycle, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions and be fully responsible for customer satisfaction of assigned customers.
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
• Understand per diem/demurrage implications for containers and its impact on company revenue.
• Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitors/market intelligence.

Requirements
Who we are looking for

• Minimum two year experience in shipping related customer services or sales role
• Able to work under pressure
• Well organized, efficient and effective
• Strong interpersonal and communication skills
• Proactive and customer-oriented
• Possess ability to make sound decisions with minimal supervision
• Establish and monitor quality standards

Application Deadline 28th July, 2015.

Click here to apply online




We Offer
In return for your passion, you will benefit on an opportunity to developing a business portfolio where you can not only expand your networking in the forwarding business but also strategically built in delivering solutions in a global environment
 

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