Latest Vacancies In A Renowned Tech and Telecom Company


MacTay Consulting - Our client is a key player in the Tech and Telecoms Industry across the world. Due to expansion, they are recruiting to fill the position below:     Job Title: Customer Service Engineer Location: Abuja Job Type: Full-time Reports to: Manager, Quality Assurance and Service Level Management Job Description

  • Act as direct point of contact for all regional escalations.
  • Follows up on all escalated incidences and ensures closures.
  • Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
  • Works directly with Regional Coordinators to provide synergy in the region
  • Co-ordinating meetings with all relevant stakeholders
  • Maintaining databases
  • Preparation of reports & presentations.
  • Identify, escalates and follows through on all recurring escalations to ensure proper closure
  • Over sees the activities of the MSV within the region
Requirements/Qualifications
  • At least 3 years’ experience with large or blue chip company - essential
  • Computer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.
  • At least 3 years’ experience interfacing with customer.
  • Knowledge of MTN enterprise transmission last mile equipment especially PMP
Skills and Competencies:
  • Excellent Interpersonal skills
  • Excellent written, verbal and presentation skills
  • Excellent organizational and follow up skills
  • Competent in problem solving, team building, planning and decision making
  • Computer Skill - Microsoft word, Excel, Power and performance tools.
  • Excellent time management skills
  • Process orientated
  • High level of attention to detail
Interested and qualified candidates should:Click here to apply     Job Title: ZTE LTE RNO&P (1) Engineer Location: Lekki 1, Lagos Job Type: Full-time Job Description/Requirements
  • Good to ZTE wireless parameter, know how to statistic and good understand for basic counter and KPIs, know how to do the cell level KPIs optimization;
  • Good to ZTE OSS system, know how to use ZTE software and tool, know how to process TopN KPI cells;
  • Good to GSM hardware and cell parameter, know how to clear the hardware alarm and issue;
Qualifications:
  • 5 years wireless communication work experience, have ability on LTE system test/analysis/optimization.
Interested and qualified candidates should:Click here to apply     Job Title: ZTE GSM RNO&P (1) Engineer Location: Lekki 1, Lagos Job Type: Full-time Job Description/Requirements
  • Good to ZTE wireless parameter, know how to statistic and good understand for basic counter and KPIs, know how to do the cell level KPIs optimization;
  • Good to ZTE OSS system, know how to use ZTE software and tool, know how to process TopN KPI cells;
  • Good to GSM hardware and cell parameter, know how to clear the hardware alarm and issue;
Qualifications
  • 5 years wireless communication work experience, have ability on GSM system test/analysis/optimization;
Interested and qualified candidates should:Click here to apply