Latest Vacancies In A Renowned Tech and Telecom Company
MacTay Consulting - Our client is a key player in the Tech and Telecoms Industry across the world. Due to expansion, they are recruiting to fill the position below:
Job Title: Customer Service Engineer
Location: Abuja
Job Type: Full-time
Reports to: Manager, Quality Assurance and Service Level Management
Job Description
- Act as direct point of contact for all regional escalations.
- Follows up on all escalated incidences and ensures closures.
- Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
- Works directly with Regional Coordinators to provide synergy in the region
- Co-ordinating meetings with all relevant stakeholders
- Maintaining databases
- Preparation of reports & presentations.
- Identify, escalates and follows through on all recurring escalations to ensure proper closure
- Over sees the activities of the MSV within the region
Requirements/Qualifications
- At least 3 years’ experience with large or blue chip company - essential
- Computer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.
- At least 3 years’ experience interfacing with customer.
- Knowledge of MTN enterprise transmission last mile equipment especially PMP
Skills and Competencies:
- Excellent Interpersonal skills
- Excellent written, verbal and presentation skills
- Excellent organizational and follow up skills
- Competent in problem solving, team building, planning and decision making
- Computer Skill - Microsoft word, Excel, Power and performance tools.
- Excellent time management skills
- Process orientated
- High level of attention to detail
Interested and qualified candidates should:
Click here to apply
Job Title: ZTE LTE RNO&P (1) Engineer
Location: Lekki 1, Lagos
Job Type: Full-time
Job Description/Requirements
- Good to ZTE wireless parameter, know how to statistic and good understand for basic counter and KPIs, know how to do the cell level KPIs optimization;
- Good to ZTE OSS system, know how to use ZTE software and tool, know how to process TopN KPI cells;
- Good to GSM hardware and cell parameter, know how to clear the hardware alarm and issue;
Qualifications:
- 5 years wireless communication work experience, have ability on LTE system test/analysis/optimization.
Interested and qualified candidates should:
Click here to apply
Job Title: ZTE GSM RNO&P (1) Engineer
Location: Lekki 1, Lagos
Job Type: Full-time
Job Description/Requirements
- Good to ZTE wireless parameter, know how to statistic and good understand for basic counter and KPIs, know how to do the cell level KPIs optimization;
- Good to ZTE OSS system, know how to use ZTE software and tool, know how to process TopN KPI cells;
- Good to GSM hardware and cell parameter, know how to clear the hardware alarm and issue;
Qualifications
- 5 years wireless communication work experience, have ability on GSM system test/analysis/optimization;
Interested and qualified candidates should:
Click here to apply