Latest Vacancies at Jumia Nigeria, 10th May, 2018
Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:
Job Title: Area Sales Supervisor (North-Central)
Location: Abuja
Job Type: Full Time
Responsibilities
- As the Area Sales Supervisor you will be responsible for developing strategies, identifying best practices and delivering results in the areas of agent sales, recruitment, training, order fulfillment and customer service.
In particular you will:
Direct Sales Responsibility:
- Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.
- Review performance data to identify trends and opportunities for performance improvement; Present findings and recommendations to senior management.
- Collaborate with sales captains and agents to address sales issues.
- Achieve weekly and monthly sales targets.
- Communicate effectively and quickly with captains, agents, recruitment/training, business intelligence, customer service and order fulfillment teams so as to drive sales results.
- Develop working relations with personnel at various levels in order to communicate promotions, product availability, logistics issues, product specifications, and pricing issues as needed.
Training Communications:
- Partner with Recruitment and Training Team in identifying, designing, and delivering training solutions that drive recruitment and increase skills and competencies for the sales organisation.
- Maintain current knowledge of the company’s products, processes and customer service procedures so as to prepare for and conduct training that will increase sales.
- Conduct ongoing assessment of training needs and effectiveness through surveys, feedback from agents and recruiters, observing sales encounters, studying sales results reports, and conferring with captains and agents.
Team Management:
- Manage and become involved in agent matters so as to maintain outstanding agent relationships.
- Work with sales agents, recruiters and captains who seek to develop their businesses and client base
Professional Skills & Qualifications
- Bachelor's Degree in Business Management or equivalent from a recognised and accredited University
- 4- 7 years of experience within assigned territory.
- Minimum of 2 years management experience
- Adequate knowledge of the Online Marketplace and the Ecommerce Industry
- Solid understanding of Fact Based Selling
- Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach is required
- Ability to dive deep and analyze team performance showing impactful results with data
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Interested and qualified candidates should:
Click here to apply
Job Title: Vendor Operations Associate
Location: Lagos
Job Type: Full Time
Job Description
- You will be responsible for managing vendor's order process, account maintenance, shipping management, fill rate related processes and other ad-hoc activities as it relates to vendor's support.
Responsibilities
- Track order fulfillment timeline variances, identify failures and missed SLAs, and provide detail on root causes and trends.
- Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
- Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
- Review all pending order activity against known inventory shortages. Update estimated ship dates and notify customers as needed.
- Monitor, research, and resolve chargebacks resulting from missed SLAs and process/system failures.
- Support shipping activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
- Alert leadership to potential order management issues or risks (i.e. fill rate issues, potential missed ship dates, non-compliance disputes, critical situations that erode relationship with customer/Sales Team)
- Oversee the new account opening process including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements, ensuring all relevant stakeholders are informed and updated on progress of account opening
- Return processing for customers; Liaising with customer, A/R, credit, sales and distribution centers to resolve returns related issues
Professional Skills & Qualifications
- Minimum 5 years of experience in Order Management processing and analysis.
- Strong systems/computer knowledge, Microsoft Office Suite, Business Objects and/or Business Intelligence.
- Able to process through complex order management systems.
- Must have the ability to work independently and solve problems on orders by partnering with key stakeholders and analyzing the order file to make accurate decisions on execution.
- Able to follow defined processes and relay information to Specialists, Order Management partners as well to make day-to-day order management decisions regarding allocation and delivery of the product.
Interested and qualified candidates should:
Click here to apply