Latest Jobs in Lagos at De Santiago Milan Hotel and Suites, 13th August 2019

---

De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities. We are recruiting to fill the positions below:     Job Title: Night Auditor Location: Festac, Lagos Core purpose of the Job

• To ensure the accuracy of accounting records and completing a number of administrative functions at the front office for accuracy on a daily basis, to reflect the hotel’s financial performance for the day.

Key Performance Areas Task Complexity:

• Process guest charges of different types – ATM cards, Credit Cards, POS and Bank transfers.
• Postroom and taxes charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into their respective guest accounts.
• To verify that all charges posted from POS software have reached the correct guest folios and also not missing.
• Prints up and files reservations for the next business day, verifies all account posting and balances.
• Monitors the current status of discounts and other related rebates.
• Accurately posting room fees, related taxes and other paid services, including restaurant, Internet and resort fees, to each guest's account daily.
• Verify all account entries and balances, consolidate credit-card charges and submit for payment.
• Audit and balance reports from the day shifts.
• Respond to guest inquiries, concerns and complaints as needed.
• Track room revenues, occupancy percentages and other front office statistics and ensure that there are no shady deals among the GSA, porters and housekeepers.
• Prepare guest bills for next-day checkouts and process reservation cards.
• Balance cash drawers and record receipts.
• Perform night audit of hotel and outlet for revenue as per existing procedures.
• Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
• Monitor audit journals and reports from front office computer system and point of service.
• Perform adjustments and corrections and rectify all computer problems that occur during night shifts.
• Operate front office operating system to generate revenue or allowances and or expenses reports in the form of the Guest Ledger Summary and the Daily Restaurant Summary.

Food and Beverage Night Audit:

• Confirm individual guest accounts that will accept posting of food and beverage charges to their respective rooms and accounts.
• Organize corporate guests’ accounts and process for the accountant.
• Post all food and beverages charges to the guest respective accounts as may be required and confirmed at the front office.
• Monitor all food and beverages consumptions, charges and payments by the customers and guests respectively.
• Check that all food and beverages consumptions, charges and payments by the customers and guests respectively.
• Check that all food and beverage orders placed or punched in IQUS SOFTWARE are correct and the bill raised, paid either in cash, POS or bank transfer mode of payments.
• Keep record of food, snacks and beverages sold for the day under auditing.
• Confirm uncooked food portions stocks in the kitchen store and balances not sold and carried forward for the next day’s business.
• Confirm charges, sales and payments respectively.
• Confirm complimentary sales, damages, spoilages and guest food transfers to staff meal.
• Follow up with buffet breakfast preparations, sales and services.
• Take stock of beverages / drinks sold, not sold and carried forward.
• Confirm payments accordingly.
• Report shortages to the hotel accountant in the morning before closing work for responsive attention by the General Manager.
• Take stock of the grill bar fish (cat fish, croaker fish and related product lines), confirm stocks sold respectively and stocks not sold and carried forward for the next day’s business.
• Supervise food and beverage services at the pool bar, grill bar, in – bar and room service.
• Carry out other over sight functions as may arise in the course of night operations.

Competencies Skills:

• Effective Management skills.
• Oral and written communications.
• Report generation.
• Data analysis.
• Batch processing, Billing, Mathematical aptitude.
• Organized, Resourceful, Self-starter, Multi-tasker.
• Accuracy.
• Microsoft Office and Accounting Software.
• Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

Personnel & Quality Standards

• Qualification (s): First Degree in Hotel Management, Accounting or its equivalent

Job Specification (Experience & Training):

• Academic and Professional: First Degree in Hotel Management, Accounting and Relevant certifications will be an added advantage. Minimum of 4 Years’ Experience, must have 2-3 years in a similar role.

Key performance Objectives and Indicators Indicators:

• Multitasking.
• Effective and timely delivery on all assignments and work schedule.
• Transparency.
• Customer Friendly.
• Leadership.
• Attendance and Punctuality.
• Team play.
• Adherence to instructions.
• Relevance towards the overall success of the Organization.
• Effective administration and cost effective resource management

Work Guide and References:

• Company Handbook
• Divisional processes and Procedures

      Job Title: Night Manager Location: Festac, Lagos Core purpose of the Job

• To represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
• The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

Key Performance Areas Task Complexity:

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
• Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit if needed.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Be aware and able to enforce all fire-life-safety procedures.
• Remain current in all updates with regards to new procedures and training.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Competencies Skills:

• Effective Management skills.
• Oral and written communications.
• Report generation.
• Data analysis.
• Batch processing, Billing, Mathematical aptitude.
• Organized, Resourceful, Self-starter, Multi-tasker.
• Accuracy.
• Microsoft Office and Accounting Software.
• Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

Personnel & Quality Standards Qualification (s):

• First Degree in Hotel Management, Accounting or its equivalent

Job Specification (Experience & Training) Academic and Professional:

• First Degree in Hotel Management, Accounting and Relevant certifications will be an added advantage. Minimum of 2 - 4 Years’ Previous Front Office experience in supervisory/management capacity in a Mid-scale or Luxury property is required.
• Previous customer service and general computer experience required. Property Management Software experience required.

Key performance Objectives and Indicators Indicators:

• Multitasking.
• Effective and timely delivery on all assignments and work schedule.
• Transparency.
• Customer Friendly.
• Leadership.
• Attendance and Punctuality.
• Team play.
• Adherence to instructions.
• Relevance towards the overall success of the Organization.
• Effective administration and cost effective resource management

Work Guide and References:

• Company Handbook
• Divisional processes and Procedures

    Job Title: Driver Location: Lagos (Festac, Surulere, Okota, Mile2) Job Description

• We are looking for dedicated individuals with good time management skills for the position of Driver.
• The role would require a physically fit individual who might be required to work nights and weekends and always ensuring that vehicles are always ready for use, among other duties.

Responsibilities

• Map out driving routes ahead of time to determine the most expedient trip.
• Listen to traffic and weather reports to stay up-to-date on road conditions.
• Adjust the route to avoid heavy traffic or road constructions, as needed.
• Answer clients’ questions about the area and local places of interest.
• Ensure the car seats are clean and comfortable for all riders.
• Schedule regular car service appointments and report any issues.
• Book car wash and detailing services to maintain interior and exterior cleanliness of the car.
• Maintaining an organized travel schedule.
• Ensuring that vehicles have sufficient fuel and are always ready for use.
• Updating monthly mileage records.

Requirements

• A valid driver's license.
• 4 - 7 years driving experience.
• Extensive knowledge of the operating area.
• Physical strength and ability to lift up to 70 pounds.
• Excellent organizational and time management skills.
• Exceptional interpersonal skills.
• Good verbal communication.
• Proficiency using GPS devices.

    How to Apply Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as subject of the email   Application Deadline  15th August, 2019.

---