Latest Job Vacancies at S&S Hotels and Suites,10th September, 2018

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S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel. We are recruiting to fill the position below:     Job Title: Guest Relation Officer Location: Lagos Duties and Responsibilities

• Meet and greet guests upon their arrival at the hotel
• Interact with guests and provide a welcoming atmosphere
• Coordinate and supervise activities for guests
• Attend to guests' queries, needs and other special requests
• Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
• Promote the facilities and services offered by the hotel
• Cooperate and coordinate with the other hotel departments to provide an efficient service
• Provide general information and directions
• Advise and assist guests on leisure activities, places to visit and travel arrangements
• Be especially attentive to repeat guests and other VIP guests
• Bid farewell to guests at the end of their stay

Educational Qualification

• Minimum of Higher National Diploma in Hospitality Management or other relevant course.

Required Skills:

• An outgoing and cheerful personality
• A diplomatic and polite manner
• Guest service skills
• Communication and listening skills
• Organisational and time management skills
• Decision-making, negotiation and problem solving skills
• A smart and well groomed appearance (I have to look really smart at all times!)
• The ability to deal with difficult situations and sensitive issues
• The ability to multi-task and work under pressure
• The ability to keep confidentiality and privacy
• Fluency in English and ideally knowledge of a foreign language
• Telephone manners
• Computer literacy

Other Requirements:

• General knowledge of various topics such as the arts, cuisine, history, geography and culture
• The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on
• The ability to communicate with people from all walks of life and of different nationalities
• Fluency in other indigenous or foreign languages will be an added advantage.

    Job Title: Procurement Officer Location: Lagos Job Description

• Strong inventory & Category managementKnowledge of ERP systems is required
• Microsoft NAVEvaluating purchase orders and verifying specifications of purchase orders
• Ability to work with minimal supervision and execute time sensitive deadlines
• Must be punctual, organized, motivated and detail oriented, multitasking.

    Job Title: Sales Representative Location: Lagos Job Descriptions

• Personal Sales Activity.
• Selling the products and pro-actively maximizing profitability through price management.
• Maintaining and developing relationships with existing customers.
• Identifying and visiting potential customers for new business.
• Negotiating the terms of agreements and closing sales.
• Representing the business at trade exhibitions, events and demonstrations.
• Negotiating price changes, promotional calendars and activities to maximize sales of our products.

Skills/Experience

• Preferably educated to Degree level.
• Minimum 2 years' successful experience in a relevant sales role.
• Enthusiastic, self-motivated and driven by achieving sales and profit targets.
• Able to identify and progress new business opportunities.
• Strong analysis and sales reporting skills.
• High level of numeracy, accuracy and attention to detail.
• Able to act on and use own initiative.
• Experience of the chilled food or the dairy market is not essential but would be advantageous.

    Job Title: Business Manager Location: Lagos Requirements

• Be educated to minimum of Degree level or equivalent
• Ideally have a minimum of 2 years relevant experience
• Have a passion for providing high level of customer service and experience detail.
• Be driven to provide excellence
• Demonstrate strong leadership skills
• Possess effective communication skills
• Be computer literate and proficient with the Word and Excel.

    Job Title: Operations Manager Location: Lagos Job Description

• The Operations Manager will be primarily responsible for any and all administrative items required to service the operation of the organization.
• Ensures that organization provides an environment that is clean, safe, and enjoyable for members and employees.
• Contributes to the success and profitability of the organization through delivery of excellent member services for high member and employee retention, and effective expense controls.
• Trains and develops employees to grow with the company.
• Supports the mission statement of Providing an appropriate lifestyle’ by setting a good example for employees and members through effective managerial practices.

Responsibilities

• Directly responsible for managing the Front Desk, Custodial, and all Departments by setting direction and providing leadership.
• Sets the example for “excellence in member service” for all employees.
• Must have the ability to perform and train staff on all the operational functions of the organization for Front Desk (including complete knowledge of operating POS check-in computer system), and Custodial.
• Understands the complete operation of all other departments of the organization to assist or give direction when necessary and in the absence of the GM.
• Manages Front Desk retail inventory to attain goals and profitability. Teach staff suggestive selling techniques and monitor sales achievements.
• Ensures inventory records are maintained and shortages properly recorded. Operations Manager works with GM and supplier to maintain the proper inventory and profits

Training Administration:

• Responsible for recruiting, selecting, training, and evaluating the staff for Front Desk, and Custodial. At the direction of the GM, assist with the hiring and training of other departments.
• Ensures all employees complete required training in the prescribed timeframes and follows-up to ensure training is properly recorded in the training database.

Schedule Administration:

• Develops, reviews, and approves department schedules to ensure they are within the budgeted guidelines and provide optimum coverage utilizing usage reports to serve as a tool in determining optimum scheduling for delivering excellent member services.
• Ensures all schedules are entered and maintained in club timekeeping system.

Payroll/HR Administration:

• Works with Department Team Leaders and GM on Human Resources and Payroll related requirements for all paperwork for new hires, timekeeping, payroll adjustments, time off requests, audits of employee time records, terminations, and all other employee matters in a timely manner.

Member Services Administration:

• Manages the proper completion and procedures including: Guest Waivers, Tanning Waivers, sales/follow up by other management staff as needed, audits and reports, and member renewals.

Financial Administration:

• Manages the proper completion and procedures including: AP management, deliveries, POS reviews.
• Ensures all Company policies and procedures are consistent by clearly understanding them in order to properly train, communicate, and explain to employees.
• Provides coaching or corrective action with employees to ensure job responsibilities are met and members serviced. Prepares documentation to support the action.
• Teach on the spot coaching to Team Leaders to assist in their development.
• Conducts daily walkthroughs of facility using checklist of direct areas of responsibility or entire organization in the absence of or direction of the GM to ensure that the organization is clean, safe, and maintained.
• Inventory administration. Maintains department inventory supplies to ensure the organization is in stock at all times by accurate record keeping.
• Orders supplies for front desk, towels, janitorial, pool/spa, POS, equipment parts, office. Maintains expense control of supplies.
• Manages all Purchase Orders.
• Participates in the annual Health Department Inspections with inspector. Check and review status per count rules and regulations.
• Inspects equipment daily for preventative maintenance or repairs.
• Prepares equipment repair list and follows-up to ensure repairs are completed.
• Follows up to make sure the Equipment Maintenance Log is completed daily.
• Responsible for managing employee or member injury/accident incidents by investigating incident, completion of forms, follow-up on safety area, and report all facts to Human Resources and District Management.
• Conducts weekly department team leader meetings for direct report departments and/or in conjunction with GM for all departments. As well as conducting monthly all-staff meetings to effectively communicate pertinent Club and Corporate policies as directed by GM.

Requirements/Skills

• High School Diploma/GED.
• A minimum of one year prior supervisory experience.
• Prior experience in scheduling plus.
• Previous inventory control experience.
• Availability to work weekends and holidays.
• Experience in the service industry.
• Computer literate - proficient with MS Office.
• Clear and effective written and verbal communication skills.
• Outstanding organization and strong time management skills.
• Work quality must be highly accurate, timely, and in accordance with company policy and procedures.
• Excellent task completion and follow-through skills.
• Current CPR certification or ability to pass CPR certification within 60 days.
• Must demonstrate professionalism, cooperation and ability to work well with all parties
• Maintaining focus in a sometimes hectic and evolving environment.

    Job Title: IT Administrator Location: Lagos Qualifications

• Bachelor's Degree or HND in relevant discipline, professional qualification, and versatile knowledge of current trends in IT required
• 1 year relevant experience required.

Other Requirements:

• Fluency in English Language, ability to communicate in clear and concise terms, smart dress sense and demeanour.

    Job Title: Secretary Location: Lagos Job Description

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
• Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
• Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Prepares reports by collecting information.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Keeps equipment operational by following manufacturer instructions and established procedures.
• Secures information by completing database backups.
• Provides historical reference by utilizing filing and retrieval systems.
• Maintains technical knowledge by attending educational workshops; reading secretarial publications.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

• Administrative Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Professionalism, Confidentiality, Organization, Travel Logistics, Typing, and Verbal Communication.

    Job Title: Customers Call Agent Location: Lagos Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Qualification, Skills/Experience

• Proven working experience as a customer service manager for smart phone.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• B.Sc in Business Administration or related field.

    Job Title: Biochemist/Food Location: Lagos Job Description

• Analyzes foods to determine nutritional value and effects of cooking, canning, and processing on this value.

    Job Title: Front Desk Officer Location: Lagos Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.

Requirements

• B.Sc Degree in Business Administration or related field.
• Proven working experience as a customer service manager for smart phone
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

    Job Title: Microbiologist, Food Location: Lagos Job Description

• The incumbent will be expected to carry out Microbial analysis on assigned hotel food to ensure compliance with laid down standards.

Requirements

• Must possess a B.Sc/HND in Microbiology
• Minimum of 1 year work experience
• Must possess good analytical skills with an eye for detail.

    Job Title: Logistics Manager Location: Lagos Job Description/Requirements

• Displays effective organizational, time management and multi-tasking skills.
• Possesses excellent complex problem solving and decision making abilities.
• Demonstrates strong active listening and reading comprehension skills.
• Has exceptional critical thinking and analytical skills.
• Exhibits excellent written and verbal communication skills.
• Possesses strong negotiation and persuasion abilities.
• Has the ability to be an effective manager and leader.
• Demonstrates extensive knowledge of computer systems and programs relevant to our industry.
• Exhibits good customer service skills.

    How to Apply Interested and qualified candidates should send their Applications and CV's to: [email protected]   Application Deadline 30th September, 2018.

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