Latest Job Vacancies at MTN Nigeria, 28th January, 2019
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Manager, Quality Assurance
Location: Nigeria
Job Description
- Lead, coordinate and supervise the planning and execution of quality assurance activities of the Information Technology.
- To lead and supervise the implementation of IT governance structures, execution of audit, quality and controls framework
- Value created through optimum Assets (Network/Platform/Technology capacity) management & operations
- Support Quality Management System (QMS) implementation activities within the IS group.
- Liaise with QA personnel to ensure that Quality Assurance processes are implemented and adhered to within the IS group
- Prepare and evaluate QA reports and make recommendations for best practice, and facilitate he identification of solutions subject to approval of Enterprise Architecture and Strategy Manager.
- Update QA review work programs/ checklists promptly, frequently and appropriately for the various processes and activities within the IS function.
- Review and approve the QA assessment reports of QA personnel.
- Review the recommendations of the internal audit function as they relate to IS policies, standards and guidelines.
- Support the implementation of internal and external audit recommendations that affect ISG.
- Work with the testing function to ensure that appropriate testing techniques are employed.
- Develop work plan for ensuring quality in ISG, and agree this with unit heads.
- Liaise with all stakeholders in respect of the QA standards and best practices.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
Job Condition:
- Normal MTNN working conditions
- Experience & Training
Requirements
Education:
- First degree in the IT related field
- Fluent in English
- Professional Certification (CISA, SQA certificate, SIGMA).
- In addition, certification in combination of the followings: ISO 9001 Lead Implementer, ISO 27001 Lead Implementer, CGEIT, CRISC, COBIT Implementer/Assessor, CISSP, CISM will be an added advantage
Experience:
- 6 - 13 years of experience in an area of specialisation
- Minimum of 5 years progressive experience within any of the following industries with a large organization: Banking, FCMG, Telecoms or Technology Consulting with high level experience in implementing governance structures, audit, IT quality and controls framework
- Minimum of 2 years’ experience in supervising/managing others
- Experience in Information systems audit or a similar role
- Experience in information and communication technology (ICT)
- Experience of business and technical risk assessment, controls design and testing for various Information Services systems and processes
- Working experience in Cloud technologies/environments, Product development/Systems engineering, ERPs and IT operations
- Experience working and collaborating with senior organizational stakeholders to achieve over-arching IT objectives.
Minimum Qualification
- BA, BEd, B.Sc, B.Tech or HND
Job Title: Analyst, Teen Segment (Supervisory)
Location: Nigeria
Job Description
- To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for Teen segment of the consumer market
- Provide relevant and up to date information to aid proper decision making with the authority limits of the Brand Manager
- Provide input into the development of marketing plan that plays a role in effective product development, launch and quality adoption within the Teen segment
- Monitor projects and ensure they are delivered to budget and on time.
- Implement marketing strategies and initiatives to drive acquisition, usage and revenue growth of MTNN’s Teen Segment customers.
- Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
- Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
- Continuously identify, review and monitor demographic profiles of the Teen segment customers
- Work with the Teen Segment Manager in the development of advertising/communication concepts in support of MTN’s brand building initiatives that can be successfully executed in the Teen market place
- Maintain and build the Teen brand through advertising, media and any other marketing means while managing relationship with key media agencies on a daily basis.
- Execute Teen Segment growth strategy in conjunction with Product, Brands and Communication, Digital as well as Value Added Services teams
- Manage relationship with Finance and ensure funds are available for projects in line with budget.
- Establish and maintain relationships with key teen influencers and customers
- Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
- Research Industry evolution & competition’s activities in order to Identify segment specific gaps and Strategies in order to exploit them to MTNNs advantage
- Analyze relevant best practices and provide recommendations to Segment Manager, Teen.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
Education:
- First degree in any related discipline
- Fluent in English
Experience:
- 3 – 7 years experience in an area of specialization; with experience working with others
- Customer contact and understanding of consumers
- Marketing plans, advertising materials and product life cycle monitoring
- Experience in Telecommunications Industry/FMCG
Training:
- Brand management
- Project management
- Media and Events planning
Minimum Qualification
Job Title: Senior Manager, Radio Access Implementation
Location: Lagos
Employment status: permanent
Department: Network Implementation
Job Description
- To manage the implementation of all and existing TX and BTS upgrade
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisationetc), to drive efficiency gains in Divisional budget year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and process optimization initiatives.
- Review business and operations requirements for NID in respect of and contribute to the development of the budget for TX/BTS Upgrade operations and services, as well as monitor related budget in line with business plan and departmental goals and targets.
- Evaluate existing network deployment and construction technologies, products and methodologies, enhancing and sustaining MTNN’s competitive advantage as a low cost network rollout organisation.
- Conduct regular review of the network deployment to guarantee timely installation and commission and resolve and escalate issues affecting project roll out of TX and BTS upgrades.
- Oversee the rollout of MTN TX and BTS upgrade, taking overall responsibility for maintenance of accurate site upgrade records and progress reports.
- Track, monitor and control all stages of TX and BTS Upgrades, ensuring the upgrades are kept within scope, within budget, of expected quality and risks mitigated and related contracts are administered effectively.
- Interface with site build contractors, vendors and local suppliers and carry out random checks to audit compliance with issued network deployment specifications.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Coach and train Radio Access team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours.
Requirements, Experience & Training
Education:
- Fluent in English and language of country preferable
- A first degree in Mechanical/Electrical/Electronics/Engineering
- MBA degree is an advantage
- Professional qualification from accredited engineering institutions
Experience:
- 9-17 years applicable business experience which include:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
- Experience including TX and BTS implementation
- Project Management experience within the Telecoms environment is desirable.
Minimum Qualification
- BA, B.Ed, B.Eng, B.Tech or HND.
Job Title: Senior Manager, Sponsorship & Promotions
Location: Lagos
Employment Status: permanent
Department: Marketing Management
Job Description
- To provide overall strategic direction and ownership in conceptualizing, executing and management of all sponsorship, promotions and events in the Brand & Communications department in line with the overall marketing strategy
- Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Build and maintain strategic relationships with agencies and partners, as well as develop and culture organic owned sponsorship properties thus eliminating royalty costs
- Review the telecommunications market and develop Sponsorships and Events strategies across all segments to support the achievement against set business objectives for affinity, profitability, revenue, and value and market share.
- Coordinate and supervise MTNN’s sponsorship activities in the brand & communications across all segments and evaluate sponsorship proposals.
- Monitor external vendors, & agencies to ensure that targeted activations are cost effective and agreed deliverables.
- Liaise with the legal division in ensuring proper negotiation and compliance to all relevant contractual agreements (MOU’s, & SLA’s),
- Monitor & evaluate metrics to measure impact of current processes and strategy related to sponsorship, promotions, and events for the various customer segments
- Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
- Manage inter-functional relations between the unit and various departmental functions to ensure seamless synergies
- Initiate and facilitate all sponsorship, promotions and events related to brand and communications unit.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify training and development needs for team members and manage related skills enhancement programmes to ensure business targets are fully met.
Job Condition:
- Open plan office
- Normal MTN working conditions
Requirements, Experience & Training
Education:
- First degree in Social Sciences or any other relevant discipline
- MBA is desirable
- Fluent in English
Experience:
- Minimum 9-17 years’ experience including:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Experience in developing and executing leveraging plans in a telecom/FMCG corporation
- Proven expertise & end to end development / execution of sponsorship using the ROI/ROO matrix to achieve set objectives.
Minimum qualification
- BA, B.Ed, B.Sc, B.Eng or B.Tech
Job Title: Analyst, Mass Market Segment (Supervisory)
Location: Nigeria
Job Description
- To drive Customer adoption, usage and retention for mobile financial services and manage churn intelligence information on an on-going basis, (in relation to benchmarking and competition)
- Provide insight to MFS Segment Management.
- Evaluate performance measured against the following areas:
- Number of MFS transactions performed by customers
- Identify a new opportunity/enhancement
- Post Go- to- Market intelligence gathering and insight
- Customer Lifecycle management.
- Collect, analyze and interpret a wide variety of MFS data and develop weekly /monthly reports in preparation for business review meetings.
- Engage the regions to follow up on implementation of MFS Initiatives.
- Provide and maintain a strong and reliable database to facilitate tracking and improvement of MFS services and providing information enabling business decisions to be made.
- Prepare monthly, quarterly and year to date (YTD) measurement reports.
- Provide functional support to assigned Segment Manager
- Develop and secure approvals for concept notes to feed into Product Development
- Report and analyze MFS Activations, Customer Retention /Churn trends and activity plans.
- Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
- Analyze relevant best practices and provide recommendations to Segment Manager
- Assist and advise stakeholders in making informed and effective business decision.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Normal MTNN working conditions
- Open plan office
Experience & Training
Education:
- First degree in Economics, Business Administration, Accounting or any related discipline
- Fluent in English
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization:
- project planning and reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage
Minimum Qualification
- BA, B.Ed, B.Sc, B.Eng, HND or B.Tech.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 5th February, 2019.