Latest Career Opportunities at MTN Nigeria, 21st October, 2019

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the vacant position below:

Job Title: Analyst, CVM Analysis & Insights (Supervisory) Location: Lagos Employment status: Permanent Job Description

• Responsible for generating customer insights from in depth data analysis that will create strong knowledge base for BTL campaign strategies and customer engagements, identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities.
• Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
• Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
• Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
• Maintain computerized collection and track relevant data and appropriate records of research methods and results.
• Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
• Provide support to campaign segmentation analyst as required.
• Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.
• Leverage the enterprise data warehouse and other data sources for insight generation to aid decision making and base optimization activities.
• Analyze the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention
• Carry out post campaign evaluations and propose recommendations to the business based on campaign performance and backed up with industry experience to ensure that the set objective is achieved to drive campaign uptake and improve campaign success rate.
• Extract, analyse and interpret data to generate insight to aid marketing strategy and product development and implementation
• Works with campaign management team to understand customer needs and develop proactive and innovative data driven solutions and campaigns
• Analyze micro-profiles of all market segments, design models using customer profile attributes, and develop multiple scenarios to illustrate behaviour patterns in creating, targeting and positioning campaign strategies
• Conduct analyses with focus on experimental design, assessment, execution, and measurement of current marketing programmes
• Evaluate proposed marketing programmes and conduct behavioural, data mining, customer segmentation, predictive modeling, performance management, and other relevant statistical analyses related to proposed and current marketing programmes
• Work with the campaign management team to build and maintain a regular cadence of inbound and outbound campaigns collaborating with internal marketing and external agencies where needed
• Summarize analytic findings and integrate with non-traditional data sources when appropriate, to enhance campaign development initiatives
• Develop and use all relevant metrics and measures to continually monitor inactivity and revenue generating base and take appropriate actions to ensure consistent usage and reduce inactivity
• Conduct analysis and present findings leading to improved customer identification, attraction and retention techniques and methodologies.
• Perform Customer Lifecycle Management data analysis and requests.
• Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
• Interface with financial analysts and business units to understand their data requirements and reporting needs
• Liaise with product management managers to understand the data needed to support and monitor product performance
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Requirements, Experience & Training Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline
• Fluent in English

Experience:

• 3-7 years’ experience; with experience working with others
• Experience working in a medium organization
• Working knowledge of data mining/ analysis using statistical analytical system(SAS) & SQL, problem solving and reporting/presentation
• Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation, data visualization and interrogation techniques.
• Good knowledge of statistical modeling techniques and algorithms.

Minimum qualification

• BSc, HND or B.Ed.

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Specialist, Core Products Fulfillment (Supervisory) Location: Nigeria Job Description

• Coordinate and monitor the flow of the SIM card ordering quality control process whilst ensuring compliance with Electrical, Graphical, OTA profiles.
• Liaise with demand planning to identify stock levels and initiate replenishment materials reorder as required.
• Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials.
• Ensure constant availability of product (SIM Cards) to the market to prevent stock-out all year round
• Ensure strict compliance with relevant regulatory requirements
• Prepare customer Order related monitoring and analytical reports
• Process and provides PO for Input Files generation
• Generate Input Files using the provided PO numbers for each supplier
• Send Input Files to suppliers according to designated PO numbers
• Generate and send encrypted Response files to IS provisioning team
• Monitor the delivery dates and ensures there are corrective interventions when the need arise
• Advise IS with a list of SIM provisioning priority list based on the delivery schedule
• Raise internal requisition (and signed off) to the Central warehouse for  collection of Sanity test SIM cards
• Coordinate and monitor the flow of the QC process to ensure compliance and escalation when necessary
• Drive the completion of the Sanity report and provides same to the Business to support the approval process for distribution of products
• Advise the SCM team on the success of the test and advise on SIM stock dispatch to trade
• Review and analyse customer order related reports in order to identify issues
• Support Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
• Support the On-demand model where orders are called forward based on monthly demand
• Ensure that ordering costs for SIMS cards and devices are minimized
• Coordinate data gathering and exchange between order Management and Freight Clearance.
• Support the Manager in development and maintenance of unit’s periodic report.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Collaborate with internal stakeholders on when deciding on the types of devices/SIMSs to procure for the Business
• Liaise with the SIM supplier to communicate the new SIM profile (Electrical, Graphical, OTA profiles)
• Act as the go-between the Supplier and internal stakeholders  on changes to be made on the SIM profile/Device profiles etc
• Develop strategies on stationery distribution, optimize utilization per division and monitor year on year cost variation.
• Periodically review all outstanding order liabilities including insurance, authorize premium payment and liaise with user department for further provision if required.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Engage the Supplier on the remedial action for failings in the sanity test report on products
• Connect with the planning team of Supply Chain Management (SCM) to clarify the quantity and type of SIM to procure based on an already developed and approved SIM type.
• Continually seek self-professional development to sharpen skills and capabilities
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours.

Requirements, Experience & Training Experience:

• 3-7 years’ experience in an area of specialization.
• Experience working in a medium to large organization
• Knowledge of Telecoms SIM and devices supply chain operations
• Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
• Understanding of process for booking, tracking and monitoring of orders

Training:

• Customer Relationship Management
• Project Management Training/Experience
• Advanced Excel Skills.

Minimum qualification

• BSc or HND.

Deadline: 27th October, 2019. How to Apply Interested and qualified candidates should: Click here to apply online