Lafarge Group Vacancy for a Field Sales Manager, March 2015


Lafarge Group - Created in 1833, Lafarge group, headquartered in France, is the world leader in building materials, with top-ranking positions in three of its activities: No 1 worldwide in Cement, No 2 worldwide in Aggregates & Concrete, and No 3 worldwide in Gypsum.

We are recruiting to fill the below position:

Job Title: Field Sales Manager

Business Unit: WAPCO Operations
Location: Nigeria
Job ID: 150216-1

Job Description

The purpose of the position is:

  • Achieving market share (%) & sales volume (KT) targets at a given price (US$, highest possible price)
  • Reporting activities of competitors and market information to the management to enable good decision-making.
  • To understand customer needs & behaviour and respond to them based on the Company's Policy and Strategy.
  • Maintaining a well satisfied (measured by direct and 3rd party surveys) and loyal customer base (as measured by their consistent purchases and gain shares) and at a competitive cost of sales (US cents per ton of sales)
  • To minimize the complaints and manage them so as to minimize customer dissatisfaction (no of complaints per ton, continued purchases by complainant)
Duties & Responsibilities
The position is responsible for the following main activities:

Achieve the given sales volume and price targets within a given budget through:

Knowledge of the Market:
  • Estimate and forecast demand and its segmentation (monthly, quarterly and yearly)
  • Search for and report up to date information on market players, site jobs and business trends in delineated territory
Competitive Intelligence:
  • Estimate the market share, prices (throughout the value chain) and inventory of competing brands in the area
  • Report information on marketing activities of competitors
Customer Relationship Management:
  • Maintain customers portfolio
  • Maintain regular contact (visits, telephone, email, fax) and follow-up
  • Communicate pricing policy and other relevant information
  • Build relationships with the key customers and prospects (using the guidelines of the company)
  • Understand their needs and behaviour
  • Allocate time dedicated to customers according to target customers identified with his/her manager, and develop and maintain an effective and quality commercial relationship
Customer Service:
  • Provide level of service as defined by the management
  • Evaluate and give feedback to customers on their performance
  • Problem solving and complaint handling
  • Co-ordinate collection of payments and timely delivery of product in good condition
  • Provide all necessary information to sales administration to ensure timely and accurate invoicing of customers
Reporting:
  • Structured information and report regularly as per directions
Promotions (BTL):
  • Assist the Regional Manager in BTL (below the line) promotions
Propose and participate in:
  • Local promotional events to develop customers' and prospects' knowledge of BU offer, and Lafarge image
  • Customers' training to Lafarge products/systems
Infrastructure:
  • The position will be provided with adequate means of transport, communications and a PC.
  • Standardised tools and templates for recording, analysing and reporting information.
Essential & Desirable Skills
  • Bachelor's Degree or HND.
Technical Competencies:
  • Product Knowledge
  • Knowledge of basic construction practices
  • Computer literacy
  • Selling Skills
  • Analytical/Negotiation skills
Behavioral Competencies:
  • Good interpersonal relationship
  • Result oriented
  • Integrity
  • Tenacity

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline 12th March, 2015