Lafarge Group Vacancy for a Field Sales Manager, March 2015
Lafarge Group - Created in 1833, Lafarge group, headquartered in France,
is the world leader in building materials, with top-ranking positions
in three of its activities: No 1 worldwide in Cement, No 2 worldwide in
Aggregates & Concrete, and No 3 worldwide in Gypsum.
We are recruiting to fill the below position:
Job Title: Field Sales Manager
Business Unit: WAPCO Operations
Location: Nigeria
Job ID: 150216-1
Job Description
The purpose of the position is:
- Achieving market share (%) & sales volume (KT) targets at a given price (US$, highest possible price)
- Reporting activities of competitors and market information to the management to enable good decision-making.
- To understand customer needs & behaviour and respond to them based on the Company's Policy and Strategy.
- Maintaining a well satisfied (measured by direct and 3rd party
surveys) and loyal customer base (as measured by their consistent
purchases and gain shares) and at a competitive cost of sales (US cents
per ton of sales)
- To minimize the complaints and manage them so as to minimize
customer dissatisfaction (no of complaints per ton, continued purchases
by complainant)
Duties & Responsibilities
The position is responsible for the following main activities:
Achieve the given sales volume and price targets within a given budget through:
Knowledge of the Market:
- Estimate and forecast demand and its segmentation (monthly, quarterly and yearly)
- Search for and report up to date information on market players, site jobs and business trends in delineated territory
Competitive Intelligence:
- Estimate the market share, prices (throughout the value chain) and inventory of competing brands in the area
- Report information on marketing activities of competitors
Customer Relationship Management:
- Maintain customers portfolio
- Maintain regular contact (visits, telephone, email, fax) and follow-up
- Communicate pricing policy and other relevant information
- Build relationships with the key customers and prospects (using the guidelines of the company)
- Understand their needs and behaviour
- Allocate time dedicated to customers according to target
customers identified with his/her manager, and develop and maintain an
effective and quality commercial relationship
Customer Service:
- Provide level of service as defined by the management
- Evaluate and give feedback to customers on their performance
- Problem solving and complaint handling
- Co-ordinate collection of payments and timely delivery of product in good condition
- Provide all necessary information to sales administration to ensure timely and accurate invoicing of customers
Reporting:
- Structured information and report regularly as per directions
Promotions (BTL):
- Assist the Regional Manager in BTL (below the line) promotions
Propose and participate in:
- Local promotional events to develop customers' and prospects' knowledge of BU offer, and Lafarge image
- Customers' training to Lafarge products/systems
Infrastructure:
- The position will be provided with adequate means of transport, communications and a PC.
- Standardised tools and templates for recording, analysing and reporting information.
Essential & Desirable Skills
- Bachelor's Degree or HND.
Technical Competencies:
- Product Knowledge
- Knowledge of basic construction practices
- Computer literacy
- Selling Skills
- Analytical/Negotiation skills
Behavioral Competencies:
- Good interpersonal relationship
- Result oriented
- Integrity
- Tenacity
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline 12th March, 2015