Keystone Bank recruitment for a Relationship Officer, August 2013

Keystone Bank is recruiting :
Job Tittle: Relationship Officer

Job Description
To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the Bank

Duties And Responsibilities:

• Act on behalf of and perform other tasks as assigned by the Branch Manager
• Analyze and screen applications for credit based on the Bank’s credit risk procedures
• Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
• Maintain a comprehensive database of existing relationships/prospects
• Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis
• Participate in regional and other team meetings
• Prepare monthly activity and performance reports for Regional Manager’s attention
• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
• Assist customers in the account opening process
• Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market
• Ensure timely resolution of customer complaints and issues
• Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs
• Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions

• % of loan recovery
• % of retained customers
• Number of Performing/Non-performing Loans and Advances
• Quality of credit portfolio maintained
• Quality of customer base
• Revenue/customer growth rate
• CASA, Tenored, PBT achievement against Target
• Customer satisfaction index
• Dormant/Inactive account ratio
• Loan loss Provision/Total Loans and Advances

• First Degree from a reputable University

• A relevant post graduate qualification or higher degree (e.g. MBA) would be an added advantage

• Membership of a relevant professional management body would be an added advantage

• Knowledge of basic products and services in the Financial Services Industry
• Possession of basic listening skills to understand customer requests
• Computer Appreciation
• Customer service orientation
• Negotiation Skills
• Ability to provide prompt, accurate and complete resolution to general
• Requests and directs technical queries to the most appropriate solution provider
• Excellent communication and interpersonal skills
• Interpersonal and communication Skills