Jobs in Nigeria at WesternMall Limited
WesternMall is a company set out to fill the gap existing in person
to person trade and also business to business trading between Nigeria
and the rest of the world, starting with the UK and USA.
Our mission is
to be the one stop centre for online shopping in Nigeria, and we intend
to enhance the creation of online stores in Nigeria that would support
transactions on our platform. There would be no direct communication
between buyers and sellers, this is to prevent fraudulent activities. We
at WesternMall take responsibility for all transactions on our platform
and safety and peace or mind is our guarantee.
Job Title: Digital Marketing Associate
REF: Digital Media Marketing Associate
Job Descriptions
- WesternMall Limited, is seeking a Digital Media Associate to assist
in the execution of online media campaigns across site partners
including Facebook, Twitter, Instagram , Email Marketing and various
Google properties.
- This position requires an analytical thinker who is comfortable
using data to draw meaningful strategic and performance insights.
Responsibilities
- Develop and execute online media plans to drive customer acquisition and engagement
- Optimize media spend in real-time bidding (RTB) environments by adjusting targeting, bidding, creative, etc.
- Analyze media spend datasets to make informed, performance-based decisions on marketing objects/goals
- Track and report on key performance indicators including CPC, CPA, ROI, etc.
- Work closely with internal development, product, social and marketing teams to ensure brand consistency
- Be a subject matter expert - share best practices and monitor industry changes.
Qualifications
- BA/BS required, preferably in Business, Marketing, Economics or related field
- Strong independent drive to improve processes and take on additional projects.
- Proactive work ethic and able to prioritize daily work efficiently in a fast-paced, dynamic environment
- Excellent written & verbal communication skills – ability to
work cross-functionally with various departments and levels within the
organization
- 1+ years of digital media experience required, preferably in a planner, buyer, or analyst role
- Experience in an e-commerce and/or subscription business preferred
- Experience with ad serving & tracking technologies (Google AdWords, DBM, Google Analytics, Facebook Power Editor, etc.)
Attribute:
- WesternMall is driven by teamwork and hardwork.
- Work ethic are priority.
- Everyone share responsibility.
- Working swiftly and effectively is very essential.
Job Title: Regional Director
Job Description
- Are you looking to work for a fast growth, global, online business,
where you will be part of the Senior Management team? Where your vision,
experience and ability will help put in place the foundations for the
next phase of growth and development as well as striving for service
excellence.
If so, this role might be for you.
- In the last few years, since its inception, this entrepreneurial
business has already achieved a great deal and now needs an experienced
Regional Director to put in place the process, procedures and
methodologies to help this business scale and achieve ambitious growth
projections.
Responsibilities
- You will take full responsibility for the end to end processes
across operations from orders to shipping, including warehouse
supervision.
- Conducting a full scale review and analysis of the existing customer
operations so that you can identify and present a strategic plan to
deliver a world class process and procedure and define the future
investment, technology, people and facilities required to achieve this.
- You will be managing a small team and will report directly to Senior Management.
- To succeed in this position, you will need to be able to work in a
high volume, pressured environment. Able to act on your initiative, you
will need excellent analytical and communication skills and be
comfortable working with large amount of data and the use of Excel
Tables and some knowledge of digital marketing.
- Previous experience as an Operational Manager/Leader within an ecommerce, online, logistics environment will be required.
- You should have the vision and ability to present ideas and
innovations,set them off and deliver a successful implementation which
will allow the business to achieve its goals and continue to deliver an
excellent service to their customers.
Accountabilities and Responsibilities:
- Lead a team of department specialists that are involved in the
design, management, delivery and execution of day to day operations and
projects for the company in order to maximize commercial benefit.
- Reviewing and monitoring SLAs.
- Contact Centre quality: Owning day-to-day relationships with Contact Centre Management.
- Analysing email, calls and knowledge based performance against SLAs.
- Working on high level Customer Service escalations.
- Using operational expertise to achieve a high level of ROI on new projects and track ROI.
- Driving multiple projects forward simultaneously, this individual
will engage group functional experts of people to strive for excellence
- Create, manage, and execute detailed processes and process maps, schedules, with responsibility for task and team coordination.
- Provide superior support to field management and partners, serving as resource for head office-related questions.
- Maintain awareness of group initiatives, compliance, systems and technology to consider for Partnerships
- Be the key contact for onboarding of new partners from an
operational point of view including logistical requirements, legal
arrangements, product compliance and assurance, and finance.
- Overlook the day-to-day operations activities using the relevant
specialists' expertise including logistics, legal, product compliance
and finance.
- Helping to recruit, train and appraise new staff
- Improving customer service procedures, policies and standards for the whole business
- Keeping up to date with developments in customer service, for example data protection
- You would also report regularly to senior managers on how well teams are performing and whether key targets are being met.
- Regularly coordinate projects and escalate high priority issues communicating status to senior management.
- Develop and implement projects that deliver results, maximize team
efficiency, improve processes, minimize workload, reduce expenses and
are benchmarked against other world class retailers.
- Be the voice and point of escalation for WesternMall centrally.
Identify roadblocks and potential impacts (both systematic and
procedural) before they emerge; escalate issues through the appropriate
channels to gain resolution quickly.
- To up skill the operations teams through effective coaching and ability to motivate team.
- Returns and Order Management: Reviewing and developing procedures.
- Managing returns procedures for our Contact Centre and Warehouse.
- Analysing order and returns patterns.
- Working with our Partners to resolve Order Fulfilment issues.
- Managing and leading a customer service team
- Authorising refunds or other compensation to customers
- Making sure accurate records are kept of communications with customers
- Analysing key management information
Required Skills
- Excellent communication and people skills
- Strong analytical skills
- Good planning and organisational skills
- The ability to multitask
- Good problem-solving skills
- Ability to meet targets and deadlines
- Experience in complaint resolution
- Polite, tactful and friendly attitude
- A good understanding of the needs of customers
- Strong motivational skills
How to Apply
Interested and qualified candidates should send their CV's, Cover letter and References to
[email protected]