Job Vacancy For LCS Segment Leader - Africa at General Electric

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. We are recruiting to fill the position below:     Job Title: LCS Segment Leader - Africa Ref No: 3078505 Location: Nigeria Job Function: Sales Business Segment: Healthcare Sustainable Solutions Role Summary

• The Segment Leader, LCS Order Management is responsible for providing direct management and “on the floor” support for the team.
• The Team Manager acts as the subject matter expert for order management policies, processes and customer escalations. The Team Manager may have an assigned territory or be responsible for providing backup coverage, as needed.

• Lead training for new and current Order Management team members and help maintain updated standard operating procedures
• Ensure the progression of orders from order entry to transfer/revenue recognition
• Coach team members & perform management functions including performance evaluations
• Collaborate with peers on other P&L Order Management teams to execute multi-business deals
• Process requests, as needed (on a regular basis, during peak periods and/or absences as determined by the P&L)
• Direct responsibility for a Team of Order Management Specialists
• Manage relationships between team members, leadership team, field teams and other functions
• Analyze metrics to ensure order quality and team efficiency
• Function as a subject matter expert on order management policies and procedures; ensure quotes and orders are compliant with contractual terms and conditions, controllership guidelines, and marketing promotions

• Bachelors degree
• Minimum 2 years Order Management and/or Commercial Operations experience
• Aptitude and success in fostering solid, value-based relationships with internal and external customers
• Strong organization, time management and prioritization skills
• Strong Computer skills, e.g. Microsoft Excel, Word, and PowerPoint
• Ability to work evenings and weekends during peak periods, travel up to 20%
• Ability to lead and set direction for a team, including demonstrated ability to motivate, influence, and solve problems
• Proven teamwork and collaboration skills
• Solid interpersonal and leadership skills
• Excellent strategic & tactical execution skill sets
• Ability to drive change and continuous improvement

• Lean or Six Sigma experience
• MBA
• Can effectively communicate across multiple levels of the organization
• Ability to effectively resolve challenging customer escalations
• 2 + years of order management experience
• Previous direct management experience
• Ability to act as a change agent; skilled in change management principles