Job Vacancy for a Head of End User Support (EUS) at Rutotech International Limited

Rutotech International is a privately owned Nigerian company with its operational office at Block L Plot 2B Road KL, Sparklight Estate, Lagos - Ibadan Expressway, Ogun State, Nigeria. It began operations in 1994 with the core business of providing leading edge solutions and services in the areas of Supplies, Installations and Maintenance of Telecommunications Equipment, and later added to its services Recruitment, Training, as well as Manpower supplies and Human Resource Management. We are recruiting to fill the position below: Job Title: Head of End User Support (EUS) Location: Lagos Job Descriptions

• Provide tactical direction to end users support ensuring that IT Operations services are aligned with expected targets.
• Assist with defining the unit’s work plans, policies, procedures and the overall governance framework intended to facilitate achievement of agreed service levels.
• Keep abreast of global and local best practice as it relates to the team/function’s activities.
• Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel to achieve the unit/function’s strategy.
• Assist the Operations Director in communicating the unit’s direction and objectives to subordinate staff.