Job Vacancies in a Reputable Hospitality Company for Front Desk Managers
A reputable Hospitality company, is recruiting suitably qualified candidates to fill the position below:
Job Title: Front Desk Manager
Location: Lagos
Job Brief
- We are looking for a Front office manager to manage our reception area.
- As a Front office manager, you should combine a pleasant
personality with a dynamic professional attitude to supervise and lead
our team. Our ideal candidate can deal efficiently with complaints and
has a solid customer service approach.
- You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
- You will also coordinate all front desk activities, including calls, reservations and guests services.
- Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Requirements
- Proven work experience as a Front desk manager or Reception manager
- Hands on experience with office machines (e.g. fax machines and printers)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Must be a graduate- HND/B.Sc.; additional certification is a plus
How to Apply
Interested and qualified candidates should send their CV's which should
include present salary, one passport size photograph, and scanned
photocopies of credentials to:
[email protected]
Application Deadline: 22nd April, 2017.