Job Vacancies in a Fintech Company in Lagos, 12th November, 2019

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Nicole Sinclair - Our client, a fintech company located in Isolo, Lagos State is recruiting to fill the position below:

  Job Title: Account Clerk Location: Lagos Job Description

• Successful candidate would be responsible for the day to day financial transactions of the company.
• Duties include invoice processing, daily bookkeeping records, billing and tracking business expenses.
• This position requires keen attention to detail and customer service skills and will always work with clients to assist with financial transactions and resolve refunds or billing inaccuracies.

Responsibilities

• Handle accounts payable and receivable
• Maintain records of business costs, such as labor and material
• Check invoices for inaccuracies
• Reconcile accounts with the general ledger
• Handle general account queries
• Contact clients about invoices that are past due
• Prepare bank deposits, general ledger postings and statements
• Track and restore accounting or documentation problems

Competency/Skill/Requirements

• Diploma OND/HND in any Accounting field, Social Sciences
• Minimum of 2 years work experience
• Excellent interpersonal skills
• Proficiency in Excel
• Great analytical skills
• Eye for detail
• Ability to perform filing and record keeping tasks
• Data entry and word processing skills
• Well organized.

How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Customer Service Officer Location: Lagos Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Requirements

• National Diploma, Degree or equivalent in relevant field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

How to Apply Interested and qualified candidates should: Click here to apply online     Job Title: IT Operations Officer (Network Administrator) Location: Lagos Job Description

• Such candidate will take charge of the day-to-day activities of the organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely.
• IT Operation Officer will also respond to user help desk requests, and monitor system stability and performance but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.

Responsibilities

• Manage a mid-size team who are tasked to provide information system solutions and technical support
• Serve as the primary Point of call for all technical issue resolution
• Provide weekly and monthly metrics to meet customer reporting requirements
• Develop schedules and assigns work to meet critical deadlines
• Respond in timely manner to all customer issues.
• Maintain regular usage and performance statistics for all platform and services.
• Develop and maintain relationships between customer and technical staff working in the company.
• Ensure Information Security Policies and Procedures as the Information security champion
• Review business process and company policies to help enhance workflow and develop a stronger company
• Collaborate with sales and operations teams to help find ways to create cost-effective business processes that will attract new customers
• Deliver a monthly report to management on industry trends and how to maximize those trends by altering company procedures
• Work with relevant team to make sure all settlement and reconciliation of account are in order
• Other duties as assigned.

Competency/Skill/Requirements

• Bachelor's degree in a related field, such as Information Technology, Computer Science, or Management Information Systems.
• Master’s degree in one of these fields is added advantage or in business administration
• Extensive experience within an organization’s IT department working as technicians or analysts, along with some management experience.
•  2 - 3 years work experience
• Technical skills - IT operations officer should have extensive training on computer software and hardware, including servers and systems
• Team leadership - because they direct and lead teams of IT technicians, IT operations managers should be able to effectively manage IT personnel and set department priorities
• Process enhancement - in this role, IT Officer develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
• Communication skills - IT operations Officer should also be strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization
• Problem-solving skills - this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software and hardware.

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Content Provider Location: Lagos Job Description

• Provide creative ideas of content types that align with business goals.
• Create content marketing campaigns to drive leads and to generate traffic to the company’s site.
• Regularly produce various content types, including email, social media posts and blogs.
• Create effective online presence for the company.
• Actively manage and promote the company’s website, and pitch articles to relevant social media platforms.
• Edit content produced by other members of the team.
• Analyze content marketing metrics and makes changes as needed.
• Promote content on every social media platforms.
• Identify customers’ needs and gaps in the company’s content and recommend new topics.
• Collaborate with other departments to create innovative content ideas.

Requirements

• B.Sc in relevant field of study
• At least 2 years of professional content developing experience.
• Well-versed in web and mobile standards and best practices, including writing, content organization, usability and design.
• Able to meet deadlines while proposing, writing, and editing a high volume of content for different section of the company.
• Understanding of how to use content to improve user experience.
•  Excellent writing and editing skills.
• Self-motivated with a results-driven approach.
• Ability to multi-task, prioritize and manage time effective.

Deadline: 16th November, 2019. How to Apply Interested and qualified candidates should: Click here to apply online

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