Job Vacancies at IpNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: IT Service Desk Manager

Job ID: 96
Location: Lagos
Department: Information Systems and Technology
Function: Service Desk Management/Network Support
Reporting to:  Head, IS&T
Travel Frequency: Occassional

Purpose of the Job

• Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Expected Key Results:

• End User Satisfaction
• Operational Excellence
• End User Productivity

Educational Qualifications

• Bachelor's Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

Functional Skills:

• Experience providing superior customer service and support
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
• Thorough knowledge of voice and data communications techniques and technologies.
• Domain knowledge of Asterisk-based PBX

Work Experience:

• 1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

Other Requirements:

• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem solving skills.

Interested and qualified candidates should:Click here to apply

Job Title: Regional Support Engineer

Job ID: 95
Location: Coscharis Plaza, Garki, Abuja
Department: TX/Core/Active Device
Function:  Transmission & Core Network
Reporting to:  Head, Transmission Core & Active Device
Travel Frequency: Occassional

Purpose of the Job

• Responsible for the implementation and support of core network, transmission and GPON access network.

Expected Key Results:

• Project Implementation Management
• Network Support
• Network Monitoring and Optimization
• Report Management
• Preventive Maintenance

Educational Qualifications

• Bachelor's Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

Functional Skills:

• Good understanding of GPON networks
• Good integration and implementation of GPON access network
• Hands- on experience on Cisco based Routers.
• Distinctive analytical skills and ability to present and communicate and work with a highly technical team
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Ability to troubleshoot on network integration processes and resolve configuration issues
• Must be able to follow through multiple projects to completion with minimal supervision.
• Have functional and working knowledge in disruptive technologies especially in disaggregated solutions.
• Hardworking, Performance driven and Tenacious.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and with minimal supervision and also as a part of a team.

Work Experience:

• At least 2 years in telecommunications industry

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Interested and qualified candidates should:Click here to apply

Application Deadline 31st August, 2021.