Job Vacancies at ipNX Nigeria Limited, 15th October, 2019

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ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services. We are recruiting to fill the vacant position below: Job Title: Network Services Engineer Job ID: 69 Location: Lagos Department: Retail Division Function:  Network Services Reporting to:  Network Services Lead Travel Frequency: N/A Purpose of the Job

• The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
• Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.
• Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results

• Network Service Monitoring
• Network Service Support Analysis
• Network Service Management
• Customer Service
• Perform Monitoring, Backup and Recovery Procedures
• Stakeholder Management

Educational Qualifications & Functional Skills

• Bachelor's Degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
• Keen interest in emerging technologies Cloud, SD-WAN
• Good verbal and written communication skills required for interaction with business-users.
• Strong problem-solving skills required for technical issue resolution.
• Organized and structured work habits
• Strong personal time management to coordinate several tasks simultaneously
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Demonstrable communication, interpersonal and relationship management skills
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Project management skills also desirable

Work Experience:

• 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
• Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
• Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
• Experience working within a Service Provider environment on the core network architecture
• Experience working within a multi-vendor network environment – Cisco etc
• Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
• Extensive experience interacting with clients in both pre- and post-sales capacities
• Experience using data to illustrate business conclusions
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: User Experience Officer Job ID: 68 Location: Lagos Department: Retail Division Function: User Experience Reporting to: Team Lead, Customer Retention Travel Frequency: N/A Purpose of the Job

• The User Experience Officer is responsible for providing feedback and participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features, troubleshooting support in collaboration with relevant teams.
• To deliver unparalleled customer experience to retail buying customers.
• The role will work collaboratively with product owners and managers to identify user issues, design solutions and develop working prototypes and build relationships across teams to promote collaboration and efficiency that will raise the bar for the user experience.

Expected Key Results:

• User Experience Management
• Customer Satisfaction through Evaluation
• User Experience
• Customer Insight through Stakeholder Management
• Service Delivery & Performance Measurement
• Team Work and Performance

Educational Qualifications & Functional Skills

• Bachelor's Degree in Business Administration, Sales or related field (2.2/ Upper Credit Minimum)
• Strong people management and engagement skills
• Strong oral and written communication skills
• Assertive and respectful personality who views any customer loss as an unacceptable occurrence
• Process driven and organized, approaching problems in a systematic way
• Highest ethical standards, integrity, authenticity, credibility, and character
• Proven track record of surpassing objectives and delivering exceptional results
• Great time management skills and with a self-starter attitude
• Have an eye for details and the ability to adapt your writing style accordingly
• Excellent telephone manners and great written communication skills at all levels that demonstrates empathy and understanding during calls and when appropriate
• Ability to speak the language of Analytics & non-technical stakeholders
• Stakeholder management: ability to interact seamlessly with C-suite employees
• Demonstrate a clear understanding of the latest trends in customer experience
• Understanding of the importance of good media communication for a large organization
• A keen commercial awareness and the ability to rapidly identify issues and propose solution
• Ability to build successful relationships at all levels
• Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
• Ability to gather and interpret data in an unbiased fashion
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Ability to demonstrate a mature understanding of key business needs
• Excellent documentation and PowerPoint presentation skills.
• Good project and time management skills - Ability to work independently and manage one’s time.
• Problem solving skills, attention to detail and interpersonal skills
• History of career growth, consistently meeting and exceeding goals and increasing responsibilities
• Knowledge of business and management principles involved in strategic planning and resource allocation

Work Experience:

• Minimum of 3 years account management/customer success/sales experience required
• Experience of working in a user experience capacity, ideally across both Business and Retail organisations
• Experience using Customer-centric capabilities and delivery of programmes across multiple business
• Experience working in a complex matrix environment is desirable
• Good understanding of Customer Insight approaches and methods
• Experience in Telecommunications industry will be an added advantage
• Experience in similar roles within IT or Hospitality environment, preferably both
• Extensive experience working strategically with a large customer base within the business intelligence and analytics space
• Experience of managing effective customer consultation including using social media tools in business

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

How to Apply Interested and qualified candidates should: Click here to apply online       Job Title: Solutions & Research Engineer Job ID: 70 Location: Lagos Department: Retail Division Function: Solutions & Research Engineer Reporting to: Head, Engineering Travel Frequency: N/A Purpose of the Job

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
• He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
• Also, he is to provide technical support through collaborative partnership   to deliver high quality and reliable network performance.

Expected Key Results:

• Corporate/FOS Incident Management
• Ensure consistent Preventive Maintenance
• Implement an FTTH Monitoring Application to Improve MTTR for Faults
• Research and Report Management
• Perform Monitoring, Backup and Recovery Procedures
• Stakeholder Management

Educational Qualifications & Functional Skills

• B.Eng in Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• M.Sc involving Engineering, Sciences, Mathematics or similar fields
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Customer centric and stakeholders management
• Good LAN/WAN network design and implementation skills
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary
• Ability to confidently communicate with personnel at all levels of the organization
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Project management skills also desirable

Work Experience:

• 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Experience presenting technical concepts to a general audience
• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
• Previous commercial engineering experience
• Experience in technical consulting and customer handling
• Proven experience in data analytics, statistical methods and models
• Experience and knowledge related to different research methodologies and comfort in how these approaches would work
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Head, Planning & Design Job ID: 67 Location: Lagos Department: Infrastructure Function: Planning and Design Reporting to: Head, Infrastructure Planning and Quality Travel Frequency: N/A Purpose of the Job

• Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs.
• Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
• This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.

Expected Key Results:

• Delivery of wireline network infrastructure plans and designs.
• Delivery of wireless network infrastructure plans and designs.
• Project Management
• Co-ordinates across despaired parties to deliver value.
• Asset Management
• Direct development of team members.

Educational Qualifications & Functional Skills

• Degree in Electrical/Electronic Engineering/Communications Engineering/ Computer Engineering and other related disciplines (2.2/Upper Credit Minimum).
• A Master's Degree in Engineering/MBA would be an added advantage.
• A CFOT with emphasis on FTTh Technologies certification is required. Other certifications in networking and project management would be an added advantage.
• Knowledge or experience with GPON, FTTh, radio and transmission technologies.
• Conversant with planning tools (GIS/radio planning tools/MapInfo and CAD tools etc)
• Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
• Excellent communication and presentation skills.

Work Experience:

• At least 10 years' experience within the telecoms space.
• Experience in turnkey microwave radio planning design and build.
• Experience in fiber outside plant (OSP) planning and design lifecycle.
• Should be conversant with building and maintaining wireless networks.
• Competent in the use of computer productivity tools.
• Conversant with the use of GIS and CAD Tools to implement designs.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

How to Apply Interested and qualified candidates should: Click here to apply online   Deadline: 31st October, 2019.

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