Job Recruitment at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the positions below:   Job Title: Energy Sales Representative Location: Lagos Job Type: Full time Reporting To: Energy Sales Supervisor

Role Purpose

• Ability to manage customer relationship relating to meter reading and bill distribution.
• Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.

Responsibilities

• Meter reading and bill distribution reporting.
• Performing on site activities/supervision/site visit with regards to installed meters.
• Monitoring of prepaid meters.
• Special customer meters re-reading/site visit.
• New customer capture and periodic customer tariff reclassification.
• Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
• Managing all customers’ complaints related to meter reading within areas of jurisdiction.
• Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc).
• Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.
• Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
• Performing remote monitoring of meter behaviour using human machine interfaces (HMI).
• Performing remote energy usage tracking.
• Customer meter reading and capturing meter status/remark.
• Providing customer meter reading books/cycle and updating reading sequence.
• Performing manual data entry for customer meter reading and meter reading status on a daily basis.
• Managing meter reading instrument availability for meter reading activities.
• Preparing daily reading upload batch files.
• Prepare exception reports.
• Bill distribution to customers.

Minimum Qualifications

• Understanding of the peculiar revenue collection challenges of the energy industry.
• Basic computer proficiency (MS Excel, Word, Outlook).
• First degree (B.Sc or HND) in Marketing, Social Sciences or any relevant field.
• Minimum 1-year field experience in sales and marketing.

Technical Competencies:

• Knowledge of the business.
• Good analytical skills.
• Strong skills in negotiating, planning, problem solving, and timely problem escalation.
• Be adaptable and able to meet deadlines on assignments, juggle multiple demands and to work with all types of individuals.

Behavioral Competencies:

• Persuasive.
• Good Customer Relation Service.
• Problem Sensitivity and Integrity.
• Ability to work under pressure and multi task effectively.
• Communication Proficiency.
• Attention to Detail.

Job Title: Manager Quality, Health, Safety & Environment Location: Lagos Job Type: Full time Reporting To: Head Quality, Health, Safety & Environment

Role Purpose

• Carry out the day to day operations of QHSE department and contribute to the application of effective Quality, Health, Safety and Environmental management by providing technical support.
• Assist the Head - Health, Safety and Environment in QHSE policy and process formulation, implementation and compliance company-wide.

Responsibilities

• Drive the Implementation and Certification of processes in line with ISO 9001, ISO 14001 and ISO 45001 and ensure Facility Safety Assessments/Hazard Spotting Analysis, bespoke trainings, risk assessments and Incident Investigations are implemented in the company in line with the NERC Health & Safety Code and International best practices
• Coordinate the development and implementation of QHSE Policy, procedures and processes to ensuring that IE activities and operations are executed in a safe, healthy and environmentally friendly manner for both internal and external projects
• Work closely with and provide support to all other departments and managers in order to optimize the company’s overall QHSE performance
• Ensure the establishment and maintenance of a proactive HSE culture amongst company and contractor employees for managing QHSE risks efficiently and effectively.
• Perform any other duties as requested by Head of Department.
• Assist in the development, maintenance and implementation of QHSE initiatives and programs consistent with regulatory requirements and Good International Industry Practice.
• Provide strategic leadership, professional knowledge and expertise in the administration and support of QHSE processes for all aspects of the Company’s operations including ISO Certifications, Business Continuity strategy, regulatory compliance, institutional policies, Contractors safety Management and human capital development.
• Provide expert advice and support on QHSE issues to Head of Departments and other Functional Heads in ensuring compliance and adherence to existing relevant local legislation, Company policies & Guidelines and best industry practices.
• Develop and provide technical and administrative direction on all QHSE policies and programmes which bear critical importance to overall corporate objectives, operations and profitability of the business units in the Company
• Highlight as appropriate to Head, QHSE, any weaknesses concerning the provision of Health and Safety measures and statutory compliance of the Company.

Minimum Qualifications

• At least IRCA Lead Auditor Certification course in any two of the following Management Systems Standards; ISO 9001:2015, ISO 14001:2015, ISO 22301:2012 and ISO 45001:2018
• Good understanding of technical and safety aspects of the Distribution of power and electricity
• Bachelor's Degree in related Engineering/Science field with a minimum of 10 years’ cognate experience in quality, occupational health & safety and environmental management.
• Professional Qualification/ Postgraduate Diploma in Quality, Health, Safety and Environment

Technical Competencies:

• HSE Compliance
• Workforce Engagement – Safety awareness and Culture Building
• Report writing and convincing presentation skill
• QHSE Professional- Knowledge
• QHSE Monitoring and Administration
• QHSE Training and Education

Behavioral Competencies:

• Managing Resources
• Business Focus
• People Management skills
• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making

Job Title: IT Systems Auditor Location: Lagos Reporting To: Head Office Risk Assurance Lead Job Type: Full time

Role Purpose

• The role provides significant input to the preparation of annual Internal Audit Plan and contributes significantly in the follow-up audits with management
• These activities involve leading /conducting projects in the IT audits, compliance audits, investigations and advisory on IT domain.

Responsibilities Audit:

• Conduct data extraction, analysis, and IT security reviews;
• Act as liaison with IT business partners to ensure full understanding of the data flow, data integrity and system security;
• Assess information technology control elements to mitigate IT risks regarding the confidentiality, integrity, and availability of business information in compliance with security best practices (such as ISO 27000);
• Administer and support the Audit Management Software and Audit Tools (e.g. ACL) to facilitate Internal Audit Activities.
• Periodically, perform revenue assurance for the company using relevant audit tools.
• Support the business/process owners in the identification and assessment of IT related inherent and residual risks and ensure documentation of such risks in the company’s risk register.
• Engage auditees, develop and administer audit surveys, compose summary memos, and prepare working papers in line with the audit objectives;
• Communicate the results, findings and recommendations of IT audit projects via written reports and face-to-face presentations on a timely basis;
• Follow up on the implementation of IT audit recommendations in a timely manner;
• Interact with staff, section heads, and managers and when necessary with executive management in order to obtain and/or communicate relevant information to achieve the objective/s of the IT audit;
• Maintain all organizational and professional ethical standards and ensure IT audit activities are carried out in compliance with applicable standards including International Standards for the Professional Practice of Internal Auditing, IIA Code of Ethics, and ISACA (Information Systems Audit and Control Association) Information System standards and guidelines;
• Plan and execute audits of IT platforms/infrastructure (e.g. operating system, database management system, and business applications) and evaluate IT internal controls and work collaboratively with others to identify actions needed
• Identify and evaluate the company’s audit risk areas relating to Information Technology through a risk-based audit methodology
• Provide significant input to the development of a risk-based annual internal audit plan;
• Perform specialized IT audits/reviews and ensure the adequacy of audit scope, the adequacy of testing performed, and the accuracy of conclusions reached;
• Plan the resources and requirements for the different IT audit assignments and special assignments.
• Ensure that IT audit procedures are strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting technical processes and procedures;
• Prepare/develop IT audit programs with appropriate testing mechanisms, execute the programs, recognize IT control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit;

Consulting:

• Conduct or lead the Internal Audit team in performing any IT related fraud investigations or any special audit assignments relating to IT domain;
• Communicate the results, finding and recommendations of special assignment/investigation via written reports and oral presentations on a timely basis.
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by the Head of Department.
• Lead consulting engagements related to Information and network security, IS governance, Business continuity and disaster recovery based on best practices of each area (ISO 27000, ISO 20000, ITIL and COBIT framework) if required to do so.
• Communicate the results of consulting projects via written reports and oral presentations on a timely basis;
• Review of Technology related policies and procedures and any IT operations of the Company for submission to the Head, Internal Audit before being raised for management/board approval.
• Provide consulting services to the company’s management and staff pertaining to information security policies and procedures based on best practices such as ISO 20000.
• IT Related Special Audit Assignments and Fraud Investigations:

Minimum Qualifications

• Post qualification experience of at least 7 years in energy, power, financial or manufacturing sector.
• Hands-on experience on the use of ACL to perform data analysis and investigations.
• Relevant University degree or its equivalent in Science or Social Science
• Relevant Post Graduate degree and Possession of professional certification in information system auditing (i.e., CISA/CISSP) and accountancy certifications (such as ACA, ACCA, CIA) will be an added advantage

Technical Competencies:

• Industry, regulatory, and standards changes.
• Organizational skills.
• Conflict resolution/negotiation skill.
• Accounting frameworks, tools, and techniques.
• Communication skills.
• Problem identification and solution skills.
• Ability to promote value of internal audit.

Behavioral Competencies:

• Judgment.
• Team building.
• Change catalyst.
• Leadership.
• Confidentiality.
• Objectivity.
• Communication.

 

Application Deadline 4th February, 2020.

Job Title: System Audit Officer Location: Lagos Reporting To: IT System Auditor Job Type: Full time

Role Purpose

• The activities involve assisting the System Audit Team Lead in conducting projects in IT audits, compliance audits, investigations and advisory on IT domain.

Responsibilities

• Communicate the results, findings and recommendations of IT audit projects via written reports and face-to-face presentations on a timely basis;
• Conduct data extraction, analysis, and IT security reviews;
• Liaise with IT business partners to ensure full understanding of the data flow, data integrity and system security;
• Administer and support Audit Management Software and Audit Tools (e.g. ACL) to facilitate Internal Audit activities;
• Periodically assist in performing revenue assurance for the company using relevant audit tools;
• Support the business/process owners in the identification and assessment of IT related inherent and residual risks and ensure documentation of such risks in the company’s risk register.
• Assist in identifying and evaluating the company’s audit risk areas relating to IT through a risk-based audit methodology.
• Perform specialized IT audits/reviews
• Ensure that IT audit procedures are strictly adhered to;
• Prepare IT audit programmes with appropriate testing mechanisms, execute the programs, recognize control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit;
• Engage auditees, develop and administer audit surveys, compose summary memos, and prepare working papers in line with the audit objectives;

Minimum Qualifications

• Interest in obtaining professional certification in Information Systems Auditing and making a career in internal auditing and risk management.
• Post-graduation cognate experience of 1-2 years.
• First degree in Computer Science or a related discipline.

Technical Competencies:

• Ability to promote value of internal audit
• Understanding of the industry, regulatory, and standards changes
• Organisational skills
• Communication Skills
• Problem identification and solution skills

Behavioral Competencies:

• Judgement
• Team building
• Change Catalyst.
• Confidentiality
• Objectivity
• Communication

 

ApplicationDeadline 28th January, 2020.

Job TItle: IT Service Manager Location: Lagos Reporting To: Head, IT Job Type:  Full Time

Role Purpose

• Typically develops process and procedure documentation that are implemented by self or team.
• Functions independently with minimal oversight and direction. Provides professional guidance and leadership to peers.
• Responsible for managing the IT services and ensuring all IT KPIs are met in line with ITIL standards. Certified in ITIL foundations v3 or 4 with acute understanding of all aspects of service management and ITIL.
• Encompasses full knowledge required within the service management specialty area.

Responsibilities

• Identifies staffing needs and works with human resources colleagues to pursue the hiring process
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates troubleshooting, support, and service for equipment and networks when necessary
• Upholds a sense of customer service and measures client satisfaction
• Measures operational effectiveness and provides reports to leadership on process compliance and operational activities.
• Ensure all IT Services, processes and procedures conform to standard best practices
• Develops relationships with external clients and organisations to assess their technology, support, and security needs
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
• Offers innovative solutions that meet clients’ needs while remaining cost effective
• Manages projects by creating timelines, adhering to budgets, and assigning staff members
• Establishes client and sales goals, and tracks progress and other metrics
• Maintains relationships with technology, software, and security vendors
• Manages and assesses the performance of staff members who specialise in support, sales, and installation

Minimum qualifications

• Demonstrated V.3 ITIL foundations understanding.
• Demonstrated experience in developing process documentation.
• Demonstrated experience in developing reports and statistics using spreadsheet software.
• Demonstrated ability to coordinate and facilitate operational meetings.
• Demonstrated ability to develop workflow diagrams for service management areas
• Bachelor's Degree in Information Technology or Computer Science or any other related field; or MBA in information Technology management or related areas.
• 5 to 8 years’ experience in IT Service Management
• Experience with Customer Service, Management, Leadership, Staffing

Technical Competencies:

• Hardware Configuration
• Application Support and Maintenance
• Information Security
• Expert understanding of each ITIL based
• Service Support process (change mgt., problem management, incident management etc.)
• Computing and User Support
• Networking Administration
• Server Administration
• Disaster Recovery

Behavioral Competencies:

• Managing Resources
• Business Focus
• Keen attention to detail
• Customer - centric.
• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making

 

Application Deadline 29th January, 2020.  

How to Apply Interested and qualified candidates should: Click here to apply