Job Recruitment at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Head, Merchant and Payment Services

Location: Lagos

Job Purpose

• As a key member of the Executive Management team, acting in the capacity of a strategic business partner to guide and build value in organisation via building business relationship with Merchants and other thirty party Payment aggregators and providers.

Key Accountabilities

• Collaborate and drive outcomes across various elements of payments such as merchant acquiring, processing, technology, payment facilitators & other intermediaries, etc.
• Develop merchant acquisition infrastructure (value proposition, sales pipeline/processes, pitch, etc.) for the team
• Manage/deploy a team of merchant acquisition hunters and ensure that the team achieve the set target by management
• Generate, coordinate and plan inbound/outbound leads with a focus on strategic or large merchant partners
• Cultivate, manage and grow key strategic relationships that will generate opportunities for merchant acquisition
• Plan major/national events, programs and activities that will drive merchant acquisition.

Skills & Knowledge

• Payments expertise with a wide perspective on all elements of payments.
• Strong MS Excel Skills
• Strong execution mindset focused on the effective achievement of business goals with the ability to dive into details and collaborate across teams.
• Understanding of the payments industry, Relationships across key players and perspective and regulatory environment would be valuable.
• Industry experience in the payments ecosystem including payments facilitators, merchants, payments networks or Fintech operators is desirable.
• Functional experience in business development and partnership.

Interested and qualified candidates should:Click here to apply

Job Title: Regional Marketing Manager

Location: Kano

Job Purpose

• Responsible for driving all elements of commercial operations and implementing the customer service strategy for delivering revenue numbers at regional level.

Key Accountabilities

• Drive the implementation of commercial strategy for the regions to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Regional Operations Director, Central Brands Team & Regional commercial team.
• Develop and lead the regional commercial activities and policies
• Review market research to determine opportunities that exist and ways to capitalize on them
• Drive acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of customers.
• Prevent churn of existing customer base
• Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
• Driving the Regional trade marketing strategy and implementation plans to drive effective brand communication at the point of sale in the key retail trade channels as well as company owned stores.
• Product and services communication
• Campaign and promotions Communications
• In-store brand communications for Airtel stores
• Develop and drive the strategies that will stimulate incremental minutes of use for customers on the network at regional level.
• Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
• Identify and improve process that will ensure Revenue growth by retaining High Average Revenue per Unit customers.
• Analyze, recommend and enable changes in Acquisition policies and procedures with Regional Directors. Review and drive Collection Strategy to Optimize internal process and cost optimization
• Institute the process and evaluation of Monitoring health of acquisitions.
• Plan and implement a robust complaint management system that ensures Timely resolution of queries at showrooms
• Analyze customer complaints process wise and design action plans for process improvement, partner and influence the respective process owner for change
• Work with Head Office and other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone.
• Control Bad Debts
• Ensure optimal spend vis-à-vis budget and monitor performance against plan
• To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people hence protecting talent.
• Develop a bench strength of future leaders through coaching, mentoring and guidance.

Qualifications, Skills & Knowledge

• Bachelor's Degree in Marketing and Management or like discipline
• An MBA with focus on Marketing
• Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage
• At least 12 years working experience with 7 years or more in a senior management role in FMCG industry and at least 5 years in Telecoms Marketing
• Strong People skills- Building Collaborative Relationships and Empowering and Developing people
• Risk taking appetite
• Business and Commercial acumen
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Ability to network with global players
• Strong analytical skills and problem solving skills
• Entrepreneurial Ability.

Interested and qualified candidates should:Click here to apply

Job Title: Technology Compliance Manager

Location: Lagos

Job Purpose

• To provide independent assurance to the business on the effectiveness of technology management processes deployed
• Particular focus will be around the areas of information technology (and security), network technology (and security) and revenue assurance and mobile money
• The role holder would be a reference point within the internal assurance function on all other technology areas including its interface with relevant aspects of the outsourced internal assurance team.

Key Accountabilities

• Interrogate key systems to determine best in class design, implementation and output
• Ensure deployment and outputs are in line with regulatory guidelines and business expectations e.g. QoS, KYC, Environmental etc.
• Advise Technology, Revenue Assurance and Network functions on appropriate documentation to support deployed processes
• Understand process and policy design and support engineering, re-designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs for technology related processes
• Review of existing technology processes, policies and procedures for quality and re-engineering for efficiency.
• Create interface & co-ordination to ensure compliance to approved technology policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks, IT, Revenue Assurance & Mobile Money) at Group and OpCo’s to align the processes and ensure closure of all open issues
• Identify and drive process and efficiency improvement projects for assigned function (Business, Customer Impacting and revenue/cost impacting) using lean and six sigma tools.
• Advise business / function on when technology can be an enabler or when underlying process needs enhancement
• Align with regulatory teams for all key regulatory KPI’s for Technology Functions (Networks, IT, RA & Mobile Money), ensuring compliance levels are tracked and measured.
• Ensure that technology infrastructure and platforms are equipped and ready for the delivery of KPI’s.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for technology Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory   QoS standards and requirements
• Effective engagement with the IA group team to define the audit and pain areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning’s tracker and close looping for the OPCO
• Ensuring all the audit observations of the OpCo are effectively close looped.
• Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
• Ensuring technology gaps are identified and shared with relevant stakeholders for implementation.

Qualifications, Skills & Knowledge

• A Bachelor's Degree in Electrical / Electronic Engineering, Computer Science or related fields
• Computer Assisted Audit Techniques (CAATs)/Data analytics using Caseware IDEA.
• Knowledge of programming (e.g. Python, VBScript, Powershell, etc) is a plus
• Minimum of 7 years’ experience with least 3 years in IT/Networks Operations audit in Telecommunications.
• Experience performing technology audits for Big 4 clients is a plus
• Experience evaluating Network Architecture etc.
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Report writing
• Communication
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management.

Interested and qualified candidates should:Click here to apply

Job Title: Regional Marketing Manager

Location: Enugu

Job Purpose

• Responsible for driving all elements of commercial operations and implementing the customer service strategy for delivering revenue numbers at regional level.

Key Accountabilities

• Drive the implementation of commercial strategy for the regions to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Regional Operations Director, Central Brands Team & Regional commercial team.
• Develop and lead the regional commercial activities and policies
• Review market research to determine opportunities that exist and ways to capitalize on them
• Drive acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of customers.
• Prevent churn of existing customer base
• Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
• Driving the Regional trade marketing strategy and implementation plans to drive effective brand communication at the point of sale in the key retail trade channels as well as company owned stores.
• Product and services communication
• Campaign and promotions Communications
• In-store brand communications for Airtel stores
• Develop and drive the strategies that will stimulate incremental minutes of use for customers on the network at regional level.
• Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
• Identify and improve process that will ensure Revenue growth by retaining High Average Revenue per Unit customers.
• Analyze, recommend and enable changes in Acquisition policies and procedures with Regional Directors. Review and drive Collection Strategy to Optimize internal process and cost optimization
• Institute the process and evaluation of Monitoring health of acquisitions.
• Plan and implement a robust complaint management system that ensures Timely resolution of queries at showrooms
• Analyze customer complaints process wise and design action plans for process improvement, partner and influence the respective process owner for change
• Work with Head Office and other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone.
• Control Bad Debts
• Ensure optimal spend vis-à-vis budget and monitor performance against plan
• To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people hence protecting talent.
• Develop a bench strength of future leaders through coaching, mentoring and guidance.

Qualifications, Skills & Knowledge

• Bachelor's Degree in Marketing and Management or like discipline
• An MBA with focus on Marketing
• Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage
• At least 12 years working experience with 7 years or more in a senior management role in FMCG industry and at least 5 years in Telecoms Marketing
• Strong People skills- Building Collaborative Relationships and Empowering and Developing people
• Risk-taking appetite
• Business and Commercial acumen
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Ability to network with global players
• Strong analytical skills and problem-solving skills
• Entrepreneurial Ability

Interested and qualified candidates should:Click here to apply