Job Opportunities at RusselSmith Group for Internal Audit and Compliance Officers
RusselSmith is an ISO 9001:2008 certified asset integrity management
services company incorporated to serve the needs of the global oil and
gas exploration and production industry, using rope access technology as
our principal medium of access.
A career at RusselSmith offers you growth and a chance to make a
difference. Throughout our history, we have continued to help our
employees realize their dreams, whilst creating opportunities for them
to fulfill their personal and professional potential.
We are recruiting to fill the position below:
Job Title: Internal Audit and Compliance Officer
Job Reference Code: RS-IAC-001
Location: Nigeria
Job Type: Full-Time
Summary of Functions
- Supervises and/or conducts quality control reviews at
established inspection points. Verifies and maintains quality control
records.
- Educate from time to time all staff on the importance and relevance of QMS audit in the system.
- Develop draft of the Quality Management System Audit plan and schedule for the organization.
- Assist with audit opening and closing meeting as well as management review meeting
- Coordinate both internal process and system audits
- Collate all audit report summary and present during the audit closing meeting
- Conduct studies and research on specific interdepartmental and
crosscutting issues on the causes and roots of problems identified
through complaints mechanism or other sources.
- Coordinates organizational certification(s) subscription, renewal and applicable processes.
- Prepares and reviews complaint (quality) trends. Reports serious or repeated failures or unreliability in quality of products.
- Recommends corrective actions or plans/programs for overall defect reductions in products or services.
- Ensures the promotion of awareness of customer requirements throughout the organization.
- Facilitates the promotion and campaign of customer centricity
throughout the organization in accordance with the ISO standards
requirements.
- Improving the overall customer retention and relationship, making customers aware of organization’s complaints procedures
- Resolving customers’ queries within agreed authority,
investigating the cause of any complaints, gathering information from
relevant personnel and reviewing the closeout documentation
- Summarizing any additional actions required, advising customers
when they can expect a final response, drafting and sending out
correspondence
- Being an effective communicator and ensure all complaints are
acknowledged in a timely manner and customers are kept information
throughout the complaint process.
- Maximize customer operational performance by providing help desk
resources and technical advice; resolving problems; disseminating
advisories, warnings, and new techniques; detecting and diagnosing
complaints.
- Investigate reported customer complaints and present feedback to line supervisor for feedback and corrective action
- Investigates and analysis the root cause analysis of any
received customer complaints from external customers. Issue
non-conformance reports to concerned parties.
- Necessary assistance in preparation of IAC plans for bids
- Coordination and preparation of quarterly BOD reports
- Coordination of QMS performance data analysis
Educational Qualifications
- A University Degree in Sciences or related field is preferred.
Experience Required:
Skills/Qualifications Required:
- Good understanding of Quality Management System (QMS)
- Related professional certification is an added advantage
- Good communication(oral and written) skills
- Attentive to details and initiative
- Good team spirit and relationship skills
- Proficient in the use of Microsoft Office Tools
- Good presentation skills
- Good organizational and administrative skills
- Good problem solving and reasoning skills
- Good interpersonal and relational skills
- Strong quantitative skills such as statistics and data analysis skills
- Good reasoning skills; communication skills; multitasking skills and organizational skills
- Strong analytical and data analysis skills
- Exhibits initiative, responsibility and flexibility
- Familiarity with personnel laws and regulations is required
Physical Demands:
- Regular use of the telephone and email for communication is
essential. Sitting for extended periods is common. Hearing and vision
within normal ranges is helpful for normal conversations, to receive
ordinary information and to prepare or inspect documents.
- No heavy lifting is expected. Exertion of up to 10 lbs. of force
occasionally may be required. Good manual dexterity for the use of
common office equipment such as computer terminals, calculator, copiers,
and FAX machines.
Work Environment:
- The job is performed indoors in a traditional office setting.
Activities include extended periods of sitting and extensive work at a
computer monitor.
How to Apply
Interested and qualified candidates should
:
Click here to apply online