Job Opportunities at Montaigne Place, 20th November, 2019

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Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand's portfolio cuts across different categories. We are recruiting to fill the position below: Job Title: Outlet Manager (Female) Locations: Abuja - North Central, Lagos - South West, Rivers - South South, Imo - South East, Enugu - South East, Delta - South South Towns, Port Harcourt, Owerri Reporting Relationships

• Functionally reports into: Head of Retail Operation
• Administratively reports to: Head of Retail operation
• Supervises

Job Objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
• Grow sales through the implementation of marketing and merchandising systems
• Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement.

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandising activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Job Requirements Minimum Education Qualifications:

• Bachelor's degree/HND
• Master's Degree is an advantage

Required Experience:

• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication.
• Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills

Job Title: Makeup Artist Location: Lagos Reporting Relationships

• Functionally reports into: Spa Manager
• Administratively reports to: Spa Manager
• Supervises: None

Job Objective(s)

• To provide consultation and application services in the art of make up application using the Montaigne Brand make-up line. To generate sales from both new and existing clients

Duties & Responsibilities

• Communicate with clients to clarify visual requirements
• Maintain awareness of health and safety issues and legislation
• Maintain an up-to-date knowledge of available make-up and beauty products
• Work quickly and accurately in time-pressured conditions
• Maintain all equipment and tools
• Work with minimal supervision
• Have a complete knowledge and understanding of all make-up services and products
• Provide accurate, appropriate and immediate response to all requests ensuring customer satisfaction
• Demonstrate and implement a practical understanding of lighting, the photographic process, colours and the impact of special effects/make-up processes on the skin, ensuring that appropriate action is taken to minimize or eradicate any unpleasant side effects from the use of specialist make-up techniques
• Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work
• Maintain knowledge of current make up trends

Key Performance Indicators

• Sales turnover from the make-up business line
• Increase in awareness of Montaigne’s line of make-up products
• Level of professionalism displayed
• Customer satisfaction index

Job Requirements Minimum Education Qualifications:

• SSCE, GCE or equivalent

Required Experience:

• 1 - 4 years’ cognate experience

Required Competencies Knowledge:

• Knowledge of different product types and effects on the skin
• Skin types Skills
• IT skills
• Customer service skills
• Team building skills
• Excellent communication skills
• Negotiation skills
• Time Management skills

How to Apply Interested and qualified candidates should send their Application and CV to: [email protected] using the "Job Title & Location of Choice" as subject of email.

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