Job Opportunities at InterContinental Lagos, 18th June 2015

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InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline.
InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor.

What is your passion? Whether you're into tennis, baking or karaoke, at IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our progressive & committed opening team at the InterContinental Lagos.

We are currently recruiting for the position below:

Job Title: Guest Relations Manager

Ref.:550042
Job Number: LAG000212
Location: Lagos

Job Descriptions

• Under the general direction of the Front Office Manager and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.
• Promotes the desired work culture around our five Winning Ways of the InterContinental Hotels Group and the brand ethos.

Key Relationships

• Front Desk, Reservations, Housekeeping, Engineering, Accounts, Food and Beverage, Laundry, Sales department and liaise with all key departments.

Key Job Responsibilities

• Greets and welcomes all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Monitors guest relations’ personnel to ensure maximum guest’s satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensures that Guest relations staff performs check in and check out of IC ambassadors and other VIP guests as per the laid down procedures and credit policy.
• Informs other operating departments, notable Housekeeping and Food and Beverage on all matters that concern them especially VIP requirements.
• Assist in identifying training needs, develops formal training plans and implements training sessions for guest contact personnel.
• Handles guest complaints with immediate action and follow up on corrective action.
• Acts as sales person in order to maximize room revenue.
• Attends to all guest needs, inquires and requests.

Click here to apply for this Position


Job Title: Health Club Manager

Job Number: lAG0002
Job: Spa & Recreation
Location: Lagos
Schedule: Full Time

Job Description

• InterContinental Lagos is currently has an opportunity for a Health Club Manager.
• As Health Club Manager, you will manage and drive the team to achieve excellent customer service standards and increase sales.
• You will ensure the smooth running of the club and that health and safety standards are met.
• At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

As Health Club Manager you will be responsible for:

• Co-ordinate the maintenance of all recreational facilities and equipment.
• Coordinate the delivery of all recreational guest services.
• Responsible for the safety of all guest services.
• Manage all staff in this department.
• Manage the sale and promotion of departmental products and services.
• Access sales and marketing data.
• Assist with the development of new products and services.
• Assist with the evaluation of sales and marketing activities.
• Anticipate economic business level fluctuations and makes action plans.
• Comply with all Hotel and corporate guidelines.
• Deliver high quality service to guests.
• Adhere to departmental cleaning and maintenance programs.
• Attend and input at management meetings as required.

Qualifications

• Minimum 2 years of experience as Health Club Manager
• Excellent communication skills, written and oral with proficiency in English

Remuneration
In return we'll give you a generous financial and benefits package including healthcare support, hotel discounts worldwide and chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Click here to apply for this Position



Job Title: Director of Finance & Business Support

Job Number: LAG000210
Location: Lagos
Job: Finance & Business Support
Schedule: Full Time

Job Description

• Reporting to the Regional General Manager - Africa and the Regional Director of Finance & Business Support, you'll supervise all members of the Accounting Department, provide functional guidance to Executive Committee and Department Heads, interact with hotel's owners, legal counsel, insurance companies, tax consultants, auditors, commercial and government banks to effectively control the assets of the business and to provide business support.
• You will also assist and provide financial guidance in the formulation and implementation of Strategic Plans, Budgets and Key Performance Objective's, Cash flow projection and performance through controls on inventory, credit and collection, disbursements, deposits and remittances as well as the monthly preparation of actual results against budget, analyze results and recommend to Executive Committee measures required to meet budget as well as prepare a consolidated quarterly position assessments for the Regional General Manager - Africa.

Qualifications

• Ideally you'll have a Bachelor's degree in Business, Accounting, Finance or Commerce (preferably a Masters Degree), Certified Practising Accountant (CPA) qualifications and excellent knowledge of hotel accounting software(s) e.g. Sun, EFPM & / or Essbase.
• A basic knowledge of hotel reservations system(s) e.g. Opera, Fidelio and hotel point of sales system(s) e.g. Micros, Squirrel as well as negotiation and effective presentation skills will see you successful in this role.
• Ultimately, you have excellent interpersonal and leadership skills, proficient skills for written and oral communication in English and a desire and the ability to travel and work in different countries.
• So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.

Remuneration

• In return, we'll give you a competitive benefits package including salary, insurances and the opportunity to progress your career with IHG.
• You'll have the chance to work with a great team of people.
• Most importantly, we'll give you Room to be yourself.

Click here to apply for this Position







Job Title: Assistant Front Office Manager

Job Number: LAG000206
Location: Lagos

Job Description

• At the moment we're looking for an Assistant Front Office Manager to join our InterContinental Hotel Lagos.
• You must be Charming, able to handle guest and resolve Guest problems.
• Energetic and enthusiastic along with the front office team.
• You'll ensure front office offers a seamless service experience, handle guest complaints and provide leadership and support for the team.

Job Overview

• Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group policies and procedures and local hotel policies and procedure, assists in the forward planning of the department by managing all aspects of the Front Office (guest registration, porter services, business center, telephone services, concierge services) to deliver a guest experience that is unique and brings the brand to life.
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities
Financial Returns:

• Maximize occupancy, revenue and average rate while maintaining high service standards.
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Accurately and promptly fulfilling guest requests.

People:

• Works with Human Resources on manpower planning and management needs.
• Build and maintain relationship with colleagues/departments and stake holders to ensure seamless customer service.
• Assist in managing Front Office staff.

Guest Experience:

• Monitor Front Office and particularly Guest Relations personnel, to ensure IC Ambassador and PCR members, known repeat guests and other VIPs receive special attention and recognition.
• Maintain a high level of knowledge which will enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.

Responsible Business:

• Enhance the image of the hotel in the local community.
• Participate as an active member of the community through associations, memberships and other trade organizations.
• Interacts with individuals outside the hotel, including, but not limited to clients, Convention Bureaus, local Hotel Associations, Government Tourist offices, Airlines, Travel Agents, Tour Operators, competitors and other members of the local community.
• Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media.
• If applicable, provide the number of employees and the titles of the roles reporting to this job.

Qualifications and Requirements

• Identify the minimum skills, knowledge and abilities required to competently perform the job duties.
• This section should include the required educational background and work experience as well as any licences or certifications required by law or policy to perform the duties.
• Preferred job specifications may be used to enhance success in the search of a job candidate.
• Preferred job specifications should not disqualify candidates without them from consideration for the role.
• The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Click here to apply for this Position







 Job Title: Assistant Director of Finance

Ref: 550309
Location: Lagos
Job Number: LAG000213
Schedule: Full Time

Description
Job Scope:

• To promote a professional and positive image to all of our guests and contribute to the hotels targets by assisting with the accurate processing of invoices and statements.
• Promote the desired work culture around the five core values of Trust, Integrity,
• Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

Key Relationships:

• Financial Controller, Operations Manager, other accounts team members, liaise with key departments - all departments.

Key Job Responsibilities

• Assist in the timely billing of accounts.
• Maintain a filing system for account receivable records.
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system.
• Assist in the reconciliation of accounts.
• Respond to and resolve account queries.
• Collate suppliers’ documentation for processing.
• Ensure all invoices have the appropriate documentation attached and approvals prior to processing.
• Process all invoices and statements.
• Record and process payments of goods and services.
• Maintain a filing system for accounts payable records.
• Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services.
• Check arithmetic accuracy and invoices.
• Assist in reconciling the weekly purchase log.
• Prepare cheque run for approval on a weekly basis.
• Reconcile supplier statements with established records and report any discrepancies.

Page 1 of 3
Accounts Assistant:

• Assist to maintain the batch register and balance daily to general ledger.
• Assist in preparing the accruals journal at month end for regular suppliers and delivery dockets not paid.
• Aid in the preparation of the travel agents cheque listing.
• Use finance computer programs.

Self Management:

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self development.

Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include:

• Being attentive to guests.
• Accurately and promptly fulfilling guest requests.
• Understand and anticipate guest needs.
• Maintain a high level of knowledge which will enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Take appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
• Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
• Maintain a high level of product and service knowledge about all InterContinental
• Hotels Group hotels in your region.

Health Safety & Security:

• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

Page 2 of 3
Accounts Assistant
General:

• Comply with the company corporate code of conduct at all times.
• Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Have the desire and ability to improve your knowledge and abilities through on-going training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

Qualifications
Job Scope:

• To promote a professional and positive image to all of our guests and contribute to the hotels targets by assisting with the accurate processing of invoices and statements.
• Promote the desired work culture around the five core values of Trust, Integrity.
• Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

Key Relationships:

• Financial Controller, Operations Manager, other accounts team members, liaise with key departments - all departments.

Key Job Responsibilities

• Assist in the timely billing of accounts.
• Maintain a filing system for account receivable records.
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system.
• Assist in the reconciliation of accounts.
• Respond to and resolve account queries.
• Collate suppliers’ documentation for processing.
• Ensure all invoices have the appropriate documentation attached and approvals prior to processing.
• Process all invoices and statements.
• Record and process payments of goods and services.
• Maintain a filing system for accounts payable records.
• Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services.
• Check arithmetic accuracy and invoices.
• Assist in reconciling the weekly purchase log.
• Prepare cheque run for approval on a weekly basis.
• Reconcile supplier statements with established records and report any discrepancies.

Page 1 of 3
Accounts Assistant:

• Assist to maintain the batch register and balance daily to general ledger.
• Assist in preparing the accruals journal at month end for regular suppliers and delivery dockets not paid.
• Aid in the preparation of the travel agents cheque listing.
• Use finance computer programs.

Self Management:

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self development.

Customer Service:
Demonstrate service attributes in accordance with industry expectations and company standards to include:

• Being attentive to guests.
• Accurately and promptly fulfilling guest requests.
• Understand and anticipate guest needs.
• Maintain a high level of knowledge which will enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Take appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the hotel industry and extend these service
• Attributes to all internal customers.
• Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
• Maintain a high level of product and service knowledge about all InterContinental
• Hotels Group hotels in your region.

Health Safety & Security:

• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

Page 2 of 3
Accounts Assistant:
General:

• Comply with the company corporate code of conduct at all times.
• Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Have the desire and ability to improve your knowledge and abilities through on-going training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

Click here to apply for this Position





Application Deadline  12th July, 2015.

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