Job Openings at E'sorae Luxury, 8th February, 2019

⏲ Feb 8, 2019, 11:06 AM
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E'sorae Luxury - The company was founded in 2010 with the motive to provide the finest selection of bedding and home accessories available, along with unsurpassed customer service to our esteemed clients whilst paying attention to progressive detail from our operations outcome. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Lagos Job Description

We are looking for a genuinely compassionate, patient and empathetic Customer Service Officer who are both effective and efficient in troubleshooting and advocating for clients, ensuring high standard service and customer satisfaction

The candidate will be responsible to:

Provide accurate and detailed product and service information to clients
Handle all incoming calls, responding to inquiries, complaints and orders promptly
Resolve customer issues regarding the Company’s products and services
Proactively identifying possible problems regarding products and services before they occur and working towards to implementing corrective measures
Survey and assess customer behavior and needs periodically
Develop and maintain a robust database of customer data and interactions
Generate sales lead that develop into new customers, meet the customer service team target
Constructively follow up with customers; cross selling and up selling and provide after sales service
Manage and maintain customer relationship and ensure customer

Requirements

Minimum of a Bachelor’s Degree in relevant course
Minimum of a second class upper in first degree
Must have a strong verbal communication and presentation ability
Must be passionate about helping people
Minimum of a two (2) year experience in Customer Service
Must be patient and able to handle irate customers.

Job Title: Brand/Business Executive Location: Lagos Job Description

We are looking for a Brand and Business Executive who will grow and develop our business by driving the performance of the business, focusing on improving the image and position of the Company in the market and industry.

Responsibilities The candidate will be responsible for: Brand Management:

Developing and successfully executing marketing initiatives (such as campaigns, CSRs and so on) for company product(s) and the company itself
Driving market growth for the Company by developing and implementing brand strategies and plans and by initiating sales leads
Researching, monitoring and reporting on market trends, competitor activities, consumer markets and keeping a close eye on competitive products and services in the market
Managing and monitoring activities on all the Company’s social media platforms
Creating and maintaining a database of current and potential relationships for the brand
Developing, liaising and managing current and potential relationships for the E’sorae brand
Creating marketing campaigns that promote store sales – online advertising campaigns
Working with sales executives and customers on a regular basis
Managing the store display and adjust to seasonal variations
Ensuring standards for quality and customer service are met

Business Management:

Researching on organizations and individuals to identify potential new markets
Researching needs of organizations and individuals and identifying purchase decision makers and establishing contact with potential clients via email, telephone or in-person
Preparing and delivering informative and engaging power point presentations for business meetings
Updating clients on new developments with company products and services
Constructively developing ideas and plans for the company growth and see to their successful implementation

Requirements

Minimum of a Bachelor's Degree in a relevant field of study
Minimum of a one (1) year experience in Branding
Must be business and social savvy
Must possess excellent communication and interpersonal skill
Must have a pleasant appearance and must be very personable
Must have an excellent understanding of marketing mix
Must have a high creative ability
Must be up-to-date with latest trends and marketing best practices

Job Title: Retail Sales Executive Location: Abuja Job Description

We are looking for an aggressive, challenge-driven Sales Executive who will generate revenue for the company from its retail outlets and meet the outlets sales quotas

Responsibilities

Conduct market research and identify target audience, business opportunities, evaluate customer needs and prospects
Actively seek out new sales opportunities through cold calling, networking and social media
Receive walk-in customers, identify client needs and attend to all inquiries
Provide accurate information concerning products and service offerings
Manage product orders and deliveries
Ensure products are adequately stocked
Cross-sell products to customers
Develop and maintain the store customer base
Source for clients online
Revert customer feedback to the Supervisor/Customer Care Unit

Requirements

Minimum of HND/OND
Minimum of a one (1) year sales experience
Must have an excellent verbal communication skill
Must have the ability to work under pressure and in a fast-paced environment
Must be flexible to work shifts
Must have a good understanding of the retail sales process
Must a possess an excellent customer service skill
Must have a strong persuasive ability.

Job Title: Sales Team Lead Location: Lagos Job Description

We are looking for an experienced, goal-driven Sales Team Lead who will translate the Company’s business objectives into actionable plans; executing the following responsibilities:

Job Responsibilities

Develop and implement key sales growth strategies and action plans
Build and maintain business/customer relationships
Manage and coordinate the Sales team to meet revenue objectives of the Company
Set activities and revenue targets for the sales team and ensure individual and team sale quotas are consistently met or exceeded
Prepare constructive sales report to the Management
Build and maintain a formidable sales team at all times
Advise on discounts and price changes
Make proposals and presentations for potential clients
Partner with customers to understand their business needs and objectives
Liaise with Human Resources to identify training needs of the sales team
Monitor sales performance of the team
Prepare sales projection periodically
Advise the Management on growth strategies and implementing action plans
Identify new market opportunities and key improvement areas in the sales process
Liaise with the Marketing Unit to reach target population

Job Requirements The right candidate will require the following;

Minimum of three (3) years working experience in Sales
Must possess excellent leadership skill
Must have an extreme competitive nature and a passion for sales
Excellent negotiation and presentation skills
Must be very, personable, social-able and pleasant

Job Title: Research Analyst Location: Lagos Job Description

We are looking for a smart, efficient and knowledge-wide Research Analyst to join our fast growing organization.
The candidate will work towards developing the business through in-depth research, survey, analysis of trends, competitors and the industry.

Responsibilities The candidate will be responsible for:

Researching on government policies and incentives for local enterprise manufacturers
Researching market trends & behavior and industry environment
Survey and analyse market demands within the industry
Analyse, report and present researches in the form of professional proposals, application documents and/or publication
Collect and analyse data and information within the organization to form decisions that increase efficiencies in processes and operations
Collect, organize and store data for future research and development projects
Recommend development ideas and strategies, changes and improvement from research projects
Support all departments within the organization in research/data needs
Organize and implement new product/service development tests
Develop technical documents for the Business
Stay informed on competitors and consumer behavior

Requirements

Minimum of a Bachelor's Degree in relevant course
Minimum of a second class upper in first degree
Must not be above 28 years as at December, 2019
Must have knowledge of statistical tools and software like SPSS, Excel
Must have a strong written and verbal communication ability
Minimum of a two (2) year experience in applied research and data management
Must be passionate about innovation and strategy
Must have superior problem solving, analytical and quantitative skills
Must possess a strong intellectual rigor, curiosity for knowledge and exhibit professionalism and confidentiality.