Job Openings at Action Against Hunger, 16th April, 2019

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Action Against Hunger works to save lives by combating hunger and diseases that threaten the lives of vulnerable communities, through nutrition, food security, water and sanitation, health and advocacy. We are recruiting to fill the position of:     Job Title: System Strengthening Manager Location: Dutse, Jigawa State Job type: Full time Start date: as soon as possible Direct Line Manager: Project Manager Tasks and Responsibilities Objective 1 - Strengthen government ownership, governance and policy to sustain and scale up quality, inclusive and accountable nutrition and health  interventions:

• In collaboration with Nutrition Sector Manager, carry out analysis of trends and drivers of malnutrition at the state, LGA  and facility level and conduct capacity review and threshold setting for targeted HF.
• Work with SMOH and SPHCDA to organize a workshop towards defining and costing of surge actions and subsequent incorporation into the AOP.
• Work strategically with the state parliamentarians based on project objectives and provide necessary support from the program in a bid to increase nutrition visibility at the state level
• Work with SMOH and ministry of education on the incorporation of nutrition into school curriculum
• Provide TA to the state on the integration of Procurement and distributions of health and nutrition commodities into the state logistics management system with clear SOPs and tools for forecasting, distribution, storage and reporting
• Support the expansion of Rapidpro to capture other areas of interventions
• Work closely with SMOH and SMBP on the best strategy for the coordination of training of frontline health workers across the state
• Work with SMOH on the selection and TOT training of dedicated master trainers within the state structure to facilitate and lead the training of frontline health workers through the coordination centre
• Support SMOH to develop annual training plan and incorporation into the state AOP to ensure consistent funding for training
• Provide technical support to SMOH in the development of AOP to ensure all identified gaps in the health system are strategically captured
• In close collaboration with the advocacy team, support SMOH and SPHCMB in the adoption and institutionalization of CHIPS program and subsequent implementation at the selected LGAs
• Update stakeholder contact information at the state level and targeted local government level for nutrition and health sector on a regular basis.
• Develop health facility matrix for tracking gaps in service provisions, HRH, supplies, technical capacities, information management and availability of policies/guidelines at state and health facility level

Objective 2 - Support and strengthen community participation in health system:

• Support government through the provision of technical assistance to identify the gaps in nutrition human resource.
• Work with SMOH and SPHCDA to develop a human resource development plan based on the gap's analysis.
• Provide TA to the State Committee on Food and Nutrition and support any initiative emanating thereof.
• Support the implementation of the adapted BFHI policy at the state level and designation of targeted facilities as baby friendly.
• Support Program Manager to organize workshops and meetings at state level in regards to HSS
• Actively participate in the development of a toolbox of nutrition interventions with costings to serve as a guide for States to implement nutrition programmes leveraging on opportunities
• In close collaboration with Nutrition team organize nutrition and health media jingles and campaign towards increasing the visibility of national MIYCN SBCC strategy
• Conduct a State Drivers of change (SDOC) assessment, to include a stakeholder and power mapping to provide the provisional listing of the networks and influencers to engage with in coordination with advocacy team
• Provide TA to the team on Political Economy analysis (PEA) at the state level
• Assess current funding for nutrition and health with the estimates from the 5 years costed multi–sectoral plans to identify the funding gaps in the state

Objective 3 - Project Management: This position is responsible to support program Manager for budget planning, expenditure tracking related to HSS activities planned under the project. Some of the project management related work will be:

• Support MPM in developing HSS timeline
• Support MPM in developing financial forecast in line with the HSS timelines and planning at different level
• Ensure close collaboration with HR and Finance during recruitment planning, screening and finalization process for HSS related positions
• Ensure close collaboration with logistic and finance during planning of workshops, trainings and/or meeting that requires financial advances and/or logistical procurement etc.
• Ensure close collaboration with logistic during any assessment planning, data collection for arranging transportation and other logistical aspects
• Review and update budget planning including HSS related follow up regular activities on a regular basis and share with N/H project manager.
• Maintain close collaboration with state MoH, primary health care agencies and LGA public health coordinators
• Lead coordination with state government and non-government partners working in the targeted LGAs on a periodic basis in close coordination with Nutrition and Health Sector manager.

Objective 4 - Follow up of the HSS action plan with AAH teams and external stakeholders working in the targeted LGAs:

• Support LGAs in planning and budgeting for health and nutrition service delivery in reference to identified gaps.
• With support from program manager, develop follow up mechanism and tools for tracking progress on the agreed HSS action plans
• Organize periodic observation visits and update the follow-up tools
• Engage with State HIS officers to follow up on the progress on reporting
• Engage with all respective government counterpart such as SMoH, SPHCMB, Monitoring and Evaluation team (DHIS2 officers) during the follow-up and share with them the progress on a regular basis

Objective 5 - Information management, reporting and coordination:

• Liaise with N/H teams and ensure that health facility matrix, 4W/5W are updated by the respective teams and archived.
• Ensure that attendance sheet are used and maintained by the teams for on-job coaching sessions, workshops/meetings and refresher trainings
• Identify key progresses, gaps and challenges with proposed solutions from the monthly follow up visits, health facility matrix updates and inform N/H project manager
• Closely coordinate with State/LGA representatives from SMoH and health care agencies responsible for service delivery for the targeted LGAs
• Organize and lead the LGA based monthly coordination meetings and support LGA teams on structuring LGA coordination mechanisms with health workers and partners
• Participate in the relevant cluster meetings and other related forum at district or governorate level as and when requested by the PM or in absence of PM.
• Conduct regular meetings with other ACF sector or partners to discuss and document lessons learned
• Regularly report and coordinate with line mangers regarding challenges, issues faced in the field for timely and appropriate decision making.

Objective 6 - Performance Management:

• Communicate Action Against Hunger performance standards and expectations to team members which includes; 10 minutes monthly conversation, 3 months/end of probation performance appraisal and annual/ end of contract appraisal.
• Establish performance objectives, provide feedback, identify strengths and areas for professional improvement.
• Contribute to the professional development and improvement of team members by providing support.

Internal & External Relationship Internal:

• State Program manager: Line manager
• HSS Officer : Direct Line management
• Field Co/Field manager: exchange of information
• Nutrition and Health HoD : technical reference – technical support – exchange of information, coordination
• Nutrition & Health sector manager & Advocacy team: regular collaboration and coordination; exchange of information
• Logistic/HR/Finance Managers: functional collaboration and exchange of information
• Other sectorial team; Exchange of information, coordination

External:

• SPHCDA, SMOH, SMBP:direct technical and facilitation support, Close collaboration, training and workshop facilitation support.
• LGA Team/ Health facility team: Training, supportive supervision, exchange of information, coordination.

Position Requirements Qualifications

• Bachelor’s degree in Medicine/Public Health/Nursing/Nutrition or related field
• Certificate in project management for development will be an added advantage

Skills & Experience Essential:

• 4 years’ work experience in the development sector
• Good understanding of Nigeria health system structure
• Previous role at coordination/supervisory level is required
• Fluency in spoken and written English language. Hausa language will be added advantage
• Understanding of Nigeria political dynamics and structure is required

Preferred:

• Experience of working in partnership with or directly with Ministry of Health is preferable
• Ability to plan and organize work Independent with appropriate follow through while paying close attention to detail and can read and abstract information from a variety of formats.
• Ability to delegate and follow up of task among teams
• Ability to understand and to interpret the nature of human behavior
• Ability to manage wide range of stakeholders for collaboration, coordination and consultation

      Job Title: Sustainable Agriculture Sector Manager Location: Maiduguri, Borno Job Type: Full Time Start date: as soon as possible Direct Line Manager: National Project Coordinator Objective 1

• Strategic planning and operations set-up for Pillar 2.1 and 2.3 of the RESILAC programme (Cash for work rehabilitation of productive assets and Sustainable agriculture)

Tasks and Responsibilities:

• Lead and/or contribute from a technical perspective to relevant feasibility studies, assessments and internal evaluations related to Pillar 2.1 and 2.3 or to the wider RESILAC strategy;
• Support Pillar 2.1 and 2.3 beneficiary targeting on the basis of a clear methodology agreed with the national Project Coordinator;
• Participate in the definition of the wider project intervention strategy in collaboration with the national RESILAC project Coordinator, with the other Sector Managers and relevant staff;
• Develop and maintain a good working relationship with key government and civil society stakeholders, private sector and humanitarian partners working in the same target areas;
• Contribute to the development of technical and operational capitalization documents based on knowledge management and learning plans.
• Contribute from a technical perspective to the creation of a project monitoring, evaluation, accountability and learning system, in close collaboration with the project’s MEAL Manager, other Sector Managers and the national Project Coordinator;
• Work with all key stakeholders on the ground (Government, civil society, INGOs, community leaders, private sector etc.) to gain a better understanding of the context and generate synergies that can enhance the impact of RESILAC.

Objective 2

• Technical and operational lead of Sustainable Agriculture (Cash for work rehabilitation of productive assets and Sustainable agriculture) activities in target areas

Tasks and Responsibilities:

• Actively participate in the recruitment of Pillar 2.1 and 2.3 teams, made of officer and assistant level staff;
• lead the costed planning for Pillar 2.1 and 2.3 in close coordination with the national Project Coordinator;
• lead beneficiary targeting on the basis of a clear methodology;
• contribute to the definition of innovative and adaptive agricultural practices that can be tested in the operating environment in Borno State;
• Manage and closely oversee all activities inscribed under Pillar 2.1 and 2.3 in compliance with technical guidance provided by the RESILAC Regional Technical Advisor and line with the workplan validated by the national Coordinator;
• Critically assess progress against Pillar 2.1 and 2.3 plans and output trackers and propose course-corrections or impact enhancing modifications when required/possible;
• Ensure the optimal roll-out of beneficiary support and accountability mechanisms agreed with the project’s MEAL Manager and national Project Coordinator;
• Support relationship building and management with technical Government and non-governmental implementation partners.

Objective 3

• Project management, oversight and reporting

Tasks and Responsibilities:

• Ensure the technical and operational support and oversight of the field teams;
• Ensure complementarity and synergy between field teams and across all project components (Pillars);
• Ensure optimal management of Pillar 2.1 and 2.3 from a budgetary, administrative, and logistic perspective, leading communication with internal departments in AAH-Nigeria, in close collaboration with the national Project Coordinator and on the basis of agreed plans / internal policies;
• Closely collaborate with the project’s MEAL Manager to define Pillar 2.1 and 2.3 M&E plan and to design internal monitoring and evaluation tools as required (e.g.  trainings pre/post-tests);
• Monitor Pillar 2.1 and 2.3 performance indicators, communicate any target variance to the national Project Coordinator while proposing solutions for getting back on track;
• Ensure quality and timely activity reporting for Pillar 2.1 and 2.3, to feed into either internal or external donor reports on the basis of the project reporting schedule;
• Flag-up any need for support and/or training from field staff.
• Moderate technical or team meetings;
• Provide line management to field teams working on Pillar 2.1 and 2.3 on the basis of the organisation’s HR standards and protocols.

Objective 4

• Represent Action Against Hunger externally at the local government level and technical work groups.

Tasks and Responsibilities:

• Contribute to the mapping of relevant external stakeholders;
• Participate in external meetings with partner organisations, Government actors, civil society and international stakeholders, as requested by the national Programme Coordinator;
• Cultivate positive and collaborative relations with key technical and political partners, in close collaboration with the national Programme Coordinator;
• Actively create opportunities to share key messages with relevant stakeholders is strict compliance with the RESILAC communication and visibility protocols and in close collaboration with the national Project Coordinator.

Internal & External Relationship Internal:

• National Project Coordinator: Line management, support, reporting, collaboration, coordination, exchange of information.
• Sector Managers Pillar 1, 2.2, 2.4, 3: support, collaboration, exchange of information, coordination.
• Pillar 2 Regional Technical Advisor as RESILAC Regional Coordination level: Functional management, technical guidance, support, exchange of information, reporting, collaboration, coordination.
• Abuja and field-based FSL team: exchange of information, collaboration and coordination.
• Pillar 1, 3 and 4 Technical Advisors at RESILAC Regional Coordination (Njamena): exchange of information, collaboration, support, technical guidance.
• Maiduguri/Abuja HR, Finance, Logistics Departments: support, exchange of information, collaboration.
• Borno Area Base Coordinator: collaboration, exchange of information, coordination.

External:

• Governmental and non-governmental implementing partners: Exchange of information, coordination, training, supervision, influence on the choice of technical options.
• Representatives of international aid organizations: Exchange of information.

Position Requirements/Qualifications

• Degree or Post Graduate Qualification in Agro-engineering, Agronomy and similar field.
• Minimum 3 years’ experience in food security and livelihoods projects and at least 1 year in managerial positions.

Skills & Experience Essential:

• Proven experience with rehabilitating productive assets or developing improved production systems in a similar socio-environmental context.
• Strong drive for innovation in food production techniques.
• Proven management and coordination skills (HR, projects, and stress management).
• Proven ability to translate analysis and evaluation into operational planning and strategy.
• Experience with evaluations and monitoring as well as Program Cycle Management.
• Clear understanding of child and gender protection issues in the field.
• Good understanding of the North East Nigeria social and operational environment.
• Disciplined and able to work and arrive at decisions autonomously and with minimal guidance.
• Fluent in English language.
• Excellent English writing skills.
• Knowledge of Microsoft office applications.

Preferred:

• Combined agronomy and engineering profile.
• Previous experience with Action Against Hunger in a similar position.
• Understanding of Hausa and/or Kanuri language.

    Job Title: Monitoring and Evaluation Officer Location: Damasak, Borno State Starting date: as soon as possible Direct Line Manager: Monitoring and Evaluation Deputy Program Manager Objective 1

• Support the operationalization of M&E systems on ACF projects to ensure compliance with donor and ACF M&E standards.

Tasks & responsibilities:

• Develop and update/pre-test quality assurance checklist tools for M&E team in collaboration with M&E deputy manager and manager and project staff
• Provide support to the review and development of M&E systems for new projects, in collaboration with M&E manager and deputy manager and projects teams at the field level
• Support teams to pilot data collection tools and integrate the findings into the final tools by providing feedback/error reports to the M&E DPM.
• Facilitate project’s use of mobile data collection by leading on the process and troubleshooting under the oversight of the M&E Deputy Program Manager.
• Train and manage the M&E Field Assistants to carry out regular M&E functions, ensuring that all HR procedures and policies are respected.
• Conduct appraisals of M&E Field Assistants as required by ACF guidelines alongside M&E DPM.
• Provide oversight of field monitoring activities and conduct data quality assurance.

Objective 2

• Ensure proper and timely implementation of ACF M&E tools, activities, and reporting.

Tasks & responsibilities:

• Ensure timely and quality data collection, inclusive of needs assessments, household registration, baseline/endline surveys, PDMs, KAP surveys, and others.
• Ensure implementation of the M&E plan through routine monitoring of activities at the field level
• Support program team to ensure quantitative APRs are updated based on activities accomplished for the month.
• Lead on the implementation of qualitative and participatory tools, including focus group discussions and key informant interviews to collect data from various groups in the community
• Ensure timely and quality data entry, analysis, and interpretation by working closely with the program, tech, and M&E teams.
• Undertake regular site visits and monitor the design and execution of surveys and other assessments, case studies, and accountability mechanisms to ensure that proper sampling and methodology are used.
• Perform data cleaning on all data collected and upload into the server
• Perform data analysis of M&E data for different projects as needed through Excel or other statistical software (PSPP) at the request of the M&E DPM.
• Provide training to program teams on program activity monitoring and reporting

Objective 3

• Document and promote good practice from planning, implementation, monitoring and evaluation of activities.

Tasks & responsibilities:

• Proactively identify good practices based on M&E findings and encourage utilization of data.
• Support M&E DPM to identify lessons learned and best practices, and produce case studies and human interest stories through collation and analysis of M&E information

Objective 4

• Represent ACF externally in relevant forums and working groups at State level.

Tasks & responsibilities:

• Represent ACF externally in issues related to monitoring, evaluation, accountability and reporting (consortia, alliances and clusters) as needed.

Internal & External Relationship Internal:

• DPM M&E: Technical hierarchical relationship - exchange of information, collaboration, coordination.
• Project Manager: Operational hierarchical relationship– exchange of information, reporting, collaboration, coordination.
• Project Officers: Ensure exchange of information, collaboration and coordination.
• M&E Field Assistants: Manage M&E Field Assistants to ensure exchange of information, collaboration and coordination.
• Other ACF M&E staff: exchange of information, collaboration and coordination

External:

• Governmental and non-governmental partners: Exchange of information, coordination, training, supervision, influence on the choice of technical options
• Representatives of international aid organizations: Exchange of information
• Representatives of donors: Exchange of information, technical discussions, project related exchanges

Qualifications

• Degree in Economics, International Development, Statistics, Public Health, demography or related subject, with previous experience working in humanitarian projects
• At least 3 years of proven experience in the Monitoring, Evaluation and Accountability of humanitarian or development programs.

Skills & Experience Essential:

• Experience of data collection, collation, analysis, and report writing
• Professional, motivated, open, creative, mature, responsible, flexible and, culturally sensitive
• Strong organizational and analytical skills, and ability to work under pressure
• Excellent team, budget and project management and representation competencies
• Excellent verbal and written skills in English
• Commitment to and understanding of ACF aims, values and principles
• Excellent computer skills, particularly with Microsoft Excel, spreadsheets, Sphere standard, SPSS, SPHINX, or other statistical packages
• Willing and able to be based and travel regularly within remote areas, where services are limited

Preferred:

• Previous experience with ACF.
• Strong interpersonal and community norms understanding.
• Experience in community development programming, preferably in nutrition, food security, livelihoods or WASH.
• Experience with mobile data collection processes and platforms.
• Experience in statistical analysis.
• Experience with participatory fieldwork methodologies.

      Job Title: Resourcing Officer Location: Monguno, Borno Job Type: Full Time Start date: as soon as possible Direct Line Manager: HR Manager Objective 1

• Oversee the base recruitment process

Tasks & responsibilities:

• Ensure that all steps of the recruitment process are followed accordingly at the base level;
• Liaise with managers to initiate recruitment ensuring proper approval by HR and Finance;
• Manage the posting, advertising and circulation of vacancies and the screening of received applications at the base level;
• Liaise with managers for technical shortlist and to define the interview panel;
• Ensure interviews and tests are done in a timely manner and proper documentation submitted and filed;
• Participate in interviews as necessary;
• Participate in reviewing written technical test and interview grids for all existing positions;
• Update Base recruitment tracking database and submit to HR Manager on a weekly basis;
• Send offer letters and ensure the signing of employment contracts and all other employee-related letters for all national employees including filing and maintenance of recruitment documents.

Objective 2

• HR Administration

Tasks & responsibilities:

• Provide administrative support to Action Against Hunger HR team;
• Ensure consistency in the filing system of Base HR Documents;
• Oversee the collation, maintenance and provide recruitment reports as agreed with the hiring manager and send to the HR Abuja team;
• Ensuring the effectiveness of AAH recruitment policy and participate in other HR related projects;
• Maintain and update Base Recruitment Tracker and Employment offer and Contract Tracker;
• Ensure consistency in the application of the Human Resources policies across Base programmes.

Objective 3

• Other Recruitment

Tasks & responsibilities:

• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation;
• Ensure the maintenance of Action Against Hunger recruitment module and all candidates receive timely communication and feedback;
• Ensure job description is in line with mission staffing requirements;
• Research and recommend new sources for attracting and screening active candidate;
• Work in accordance with agreed timescales to reduce time to hire figures and retain the best candidates;
• Communicate with hiring managers and employees regularly to establish rapport, gauge morale and source new candidates’ leads.

Internal & External Relationship Internal:

• Resourcing Assistant: line management, exchange of information, reporting, collaboration, coordination.
• Logistics and Finance Departments: collaboration, coordination, and exchange of information.
• Abuja and field-based HR team: collaboration, coordination, and exchange of information.
• HR Manager: Line manager, exchange of information, reporting, collaboration and coordination

External:

• Candidates

Requirements

• Degree in fields related to HR, Administration and Management and a minimum of 2 years of experience in a similar position;
• Experience working in HR and/or administrative support positions;
• Excellent verbal and written communication skills;
• Approachable, diplomatic, able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
• Excellent computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint, Outlook);
• Excellent attention to detail, highly organized, rigorous, self-motivated, a strong sense of responsibility, ability to work independently;
• Able to maintain confidentiality;
• Capacity for analysis, synthesis and reporting of large amounts of information;
• Previous experience working for INGOs an asset, particularly health-related INGOs;
• Fluency in one or more National/regional languages an asset;
• Understanding of national labor law and employment norms/practices.

      Job Title: Deputy Regional WASH Coordinator Location: Maiduguri, Borno Start date: as soon as possible Direct Line Manager: Regional WASH Coordinator Objective 1

• To collaborate with the WASH coordinator in ensuring coordination/integration between all ACF WASH (Regular Program and Emergency intervention) and other department programs.

Tasks and Responsibilities:

• Analysis of the WASH situation in Nigeria.
• Ensure effective integration and coherence of ACF’s WASH activities – technical designs, constructions, capacity building – in accordance with the ACF country strategy and the national RUWASA and Ministry of Water Resources.
• Support coordinator to ensure cohesion of the WASH  teams within themselves and with the other sector programs.
• Support WASH  coordinator to ensure that programs are harmonized, standardized and in line with the most up to date ACF protocols and tools.

Objective 2

• To support WASH Sector Managers.

Tasks and Responsibilities:

• With the Regional WASH Co ensure regular technical supervision of the WASH project managers: technical induction, follow up, evaluation, and promotion of positive team dynamics and motivation.
• Assist the WASH coordinator in overseeing the work of WASH project managers in order to ensure good compliance of activities within the objectives of the mission and of proposals - this includes regular visits to the teams in the field in order to evaluate achievements; to discuss the constraints encountered, the possible solutions and to make recommendations for current and future programs.
• Evaluation of WASH sector managers as per the defined schedule and make recommendations for their career path.
• Develop/revise HR structure and plan for ACF WASH department in Nigeria, in collaboration with WASH coordinator, project managers and according to evolving program needs.

Objective 3

• To provide technical support and guidance to nutrition-sensitive programs and RRM.

Tasks and Responsibilities:

• Together with the WASH coordinator, guarantee the technical quality of the construction activities (respect of ACF and RUWASA designs and guidelines)
• Review and update technical designs for construction of water and sanitation facilities.
• To ensure compliance of programmes in achieving project objectives according to current grants.
• Review construction BOQs, designs and validating them

Objective 4

• To represent ACF and its interests to donors, partners and counterparts

Tasks and Responsibilities:

• Represent ACF in relevant meetings and conferences when requested.
• Participate in in-country relevant meetings related to WASH, including meetings with donors, partners and governmental bodies, in coordination with the WASH HoD.
• Encouraging the collaboration with other sector agencies Support to ACF advocacy activities related to WASH issues (follow up on advocacy plans, press releases), in coordination with the WASH HoD

Objective 5

• To coordinate within the ACF team.

Tasks and Responsibilities:

• Collaborate and communicate with other Technical and Support Coordinators, Program Managers, sector Managers,  Country Director, and any other ACF resource people in order to ensure the coherence of activities and reports in terms of ACF WASH strategy.
• Informing/updating the WASH HoD on WASH program implementation and any issues on a regular basis.
• Participation in weekly coordination team meetings and any other general team or strategy meetings.
• Follow up of WASH program budgets in liaison with the Admin coordinator and program managers, to ensure budget expenditure is in line with program objectives and timeline in collaboration with WASH HoD.
• Follow up of logistics requirements for WASH programs in liaison with the Logistics Department and in collaboration with program managers.
• Participation in the overall mission and program strategy, narrative and financial project proposals and reporting, in collaboration with WASH Co/Log/Admin and other program coordinators as necessary.

Objective 6

• To ensure proper reporting of the programs

Tasks and Responsibilities:

• Reporting on attended meetings or training to share with program managers and coordination team if necessary.
• In Coordination with WASH HoD, prepare bi-weekly WASH updates
• Revision and compilation of field team reports, including narrative, Monthly ACF WASH report to be sent to WASH HoD– which includes an overview of the WASH situation in Nigeria, external coordination update, achievements for the past month and objectives for the following month
• Prepare handover reports as necessary End of mission report to be sent to WASH HoD

Internal & External Relationship Internal:

• Supervises: N/A
• Supports: Supports WASH Coordinator & HR, Finance, Logs and Procurement in national staff related recruitment matters
• Line Manager: WASH Coordinator

External:

• WASH in Emergency Working group
• RUWASA, Ministry of Water Resources, BOSEPA
• RRM group
• Any other WASH related

Position Requirements Qualifications:

• Post graduate level education  in a technical field, preferably in civil/environmental engineering or in another relevant field such as architecture/construction management, public health  etc
• At least 3+ years of experience in construction, managing construction/WASH programs in underdeveloped/crisis contexts.

Skills & Experience Essential:

• Knowledge of humanitarian principles, Sphere and HAP Standards and other international humanitarian WASH guidelines Min. 2-3 years’ experience as a professional in international NGO context, with a sound knowledge of WASH issues in crisis contexts
• Technical design skills using AutoCAD or Arch CAD,
• Proposal development and reporting skills
• Good anticipation, planning skill, especially in changing work contexts.
• Problem-solving ability; able to enforce procedures
• Experience communicating in different cultural work environments & with a wide diversity of culture
• Experience in attending and contributing in meetings with government and other agencies
• Good communicator: verbal and written. Diplomatic skills are a plus.
• Ability to work with little or no supervision and attention to details.
• Willingness and ability to travel to the field for program monitoring and supportive visits

Preferred:

• Previous ACF experience a plus
• Ability to multi-task
• Independent, can lead the department as well as ask for guidance and follow instructions.
• Expertise in planning, formulation, implementation, monitoring and reporting on humanitarian operations.

      Job Title: Monitoring and Evaluation Assistant Location: Damasak, Borno Job Type: Full Time Starting date: as soon as possible Direct Line Manager: Monitoring and Evaluation Officer Objective 1

• Collect qualitative and quantitative information and program data at LGA level through surveys, assessments, post-distribution monitoring, and regular market monitoring istriCollect qualitative and quantitative information and program data at LGA level through surveys, assessments, post-distribution monitoring, and regular market monitoring.

Tasks & responsibilities:

• Quantify methods and identify data sources for program performance and impact indicators, in conjunction with respective program component teams (Health & Nutrition, FSL & WASH).
• Assist in conducting project baseline, end line and progress surveys, ensuring appropriate sample size and sampling survey methods, data collection procedures, and data verification through periodic site visits
• Facilitate training of CVs and partners, and participate in the sensitization of beneficiaries in collaboration with program teams.

Objective 2

• Support in collating and analyzing monitoring data, as well as report on findings from monitoring activities.

Tasks & responsibilities:

• Ensure proper monitoring of the implementation of the program, focusing on the overall M&E framework of the program at the LGA level.
• Present and analyze data based on the information needs of the project team and partners and support in data base management.
• Complete and submit monthly report.
• Provide support to improve monitoring and reporting mechanism through revised monitoring and reporting framework, through collaboration with the program team at LGA level.

Objective 3

• Work with program teams to ensure that information relating to AAH and program activities is shared widely within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks.

Tasks & responsibilities:

• Under the guidance of M&E Officer work in close collaboration with the FSL & DPM program team in the LGA (whenever required) for resolving complex programme-related issues and information delivery.
• Collaborate with government partners to ensure the smooth implementation of the program delivery.
• Support the program team in facilitating the process of setting up a Complaint Response Mechanism at Ward/ LGA level and handling complaint/ feedback at LGA level.

Objective 4

• Provide support to the programs at the LGA level and within the communities specific to the M&E responsibilities.

Tasks & responsibilities:

• Analyze and provide information to M&E Officer regarding general contextual information at the LGA level and explore opportunities in support of partnership building initiatives with LGA level government.
• Assist the Health & Nutrition, FSL& WASH program team in terms of selecting the beneficiaries of NFI & Cash Transfer as per the established procedure.
• Assist the Health & Nutrition, FSL& WASH program team in selecting the Community Volunteers to facilitate the process of beneficiaries’ selection.
• Monitor the progress of disseminating the AAH Principles within the beneficiaries’ community by the program team.

Internal & External Relationship Internal:

• M&E Officer and Deputy Program Manager: Technical hierarchical relationship- exchange of information, collaboration, coordination
• Program team: exchange of information, collaboration and coordination.

External:

• Other partners/stake holders, e.g. LGAs, GoN agencies, donors: exchange of information, M&E reports, collaboration and coordination.

Qualifications

• Minimum of Bachelor's degree in Economics, Rural Development, Business, Administration, statistics, demography or related subject, with previous experience working in humanitarian projects
• Minimum of 1-year experience in a similar position.

Skills & Experience Essential:

• Experience in data collection, collation, analysis, and report writing (Mobile Data Collection a strong advantage).
• Commitment to and understanding of Action Against Hunger aims, values and principles.
• Professional, good organizational capacity, good human relationships and team spirit, motivated, open, creative, mature, responsible, flexible and, culturally sensitive.
• Microsoft Office Skills (Outlook, Excel, Power Point, Word).
• Willing and able to be based and travel regularly within remote areas, where services are limited.
• Fluency in Hausa, Kanuri and English.

Preferred:

• Previous M&E experience.
• Resident and good knowledge of the intervention area/s and local economy.
• Data entry experience.
• ODK or Mobile data collection expérience.
• Previous humanitarian programming experience.

      Job Title: Complaints Response Mechanism Assistant Location: Damasak, Borno Start date: as soon as possible Direct Line Manager: Monitoring and Evaluation Officer Tasks and Responsibilities Objective 1 - Support the establishment and management of the Complaint Response Mechanism for all ACF projects:

• Support the Accountability Officer in setting up the different Complaints Response Mechanism in relevant project locations
• Respond to enquiries from program beneficiaries
• Refer program specific complaints to CRM focal points
• Ensure confidentiality of complaint data is respected
• Ensure regular maintenance of complaints and feedback database/information system, and ensure information is shared on a regular basis
• Support the M&E and Program teams in activity implementation, to ensure beneficiary access to CRM channels (feedback days, complaints booths, field visits...)

Objective 2:

• Address the queries of callers using setup hotline while respecting ethical and professional behaviour in accordance with the ACF standard operating procedures and HAP guidelines
• Provide accurate information related to the subject callers matter and other related ongoing activities when possible
• Refer sensitive complaints to relevant personnel within ACF senior management team
• Lodge all feedback, complaints and response in the CRM database
• Support to ensure complaints are closed within the appropriate timeframe
• Ensure CRM database is forwarded to the CRM officer on a monthly basis and important complaints on the toll-free line reported immediately
• Ensure accurate recording of all the data related to the callers in the hotline data base and understand Action Against Hunger programs/projects

Objective 3 - Reporting and Referrals:

• Submit internal, and accurate reports to the concerned programs/projects. The reports will be submitted weekly, or daily according to the urgency of the call; include monthly recommendations, if needed, to projects/programs and program managers as received.
• Accurately refer cases internally within the departments of the ACF - with the support of the Accountability officer - following the standard operating procedures set for the referral system within the base
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects. Ensure all documents and actions taken are documented, and feedback is given back to the caller.

Internal & External Relationship Internal:

• Accountability officer: Technical hierarchical relationship - exchange of information, collaboration, coordination
• Project Manager: Operational hierarchical relationship– exchange of information, reporting, collaboration, coordination
• Project Officers: Ensure exchange of information, collaboration and coordination.
• M&E Field Assistants: Manage M&E Field Assistants to ensure exchange of information, collaboration and coordination.
• Other Action Against Hunger M&E staff: exchange of information, collaboration and coordination.

Position Requirements Qualifications

• Bachelor's degree in Management, Social Research, Development Studies or a related field
• At least with 1-year relevant experience in developing and maintaining accountability and learning activities.

Skills & Experience Essential:

• Strong understanding of HAP, Do No Harm and other relevant global standards
• Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
• Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme
• Demonstrated knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
• Ethical, focused on treating complainants/ community fairly  and culturally sensitive
• Excellent computer skills especially developing databases
• Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…)
• Sound analytical and conceptual skills
• Excellent communication skills and experience in report writing
• Commitment to ACF mission, values and Policy

Preferred:

• Previous experience in handling feedback mechanism
• Previous experience of working with NGOs
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.

How to Apply Interested and qualified candidates should: Click here to apply Note: Qualified women are strongly encouraged to apply.   Application Deadline: 22nd April, 2019.

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