Job Opening at iCarryGo.com Limited for a Ticketing and Reservation Officer
iCarryGo.com Limited, is an online travel company with her head office
situated in, The Federal Capital Territory Abuja, Nigeria. The Company
is committed to offering the very best of travel deals packages such as
cheap flights, cheap hotels, professional visa consultation, all at an
affordable rate.
We comprise of a group of professionals from major
sector of the economy with a passion to drive the travel and tourism
industry to a point of significance and relevance with the power of
innovative technology.
We are recruiting to fill the position of:
Job Title: Ticketing and Reservation Officer
Location: Lagos
Responsibilities
- We need candidates with atleast 3 years experience in booking, ticketing, reservation and customer care services.
- The officer will handle ticketing and reservation for the
company and will also interface with customers in addressing their
issues, inquiries and relaying timely information to clients.
- The ticketing and reservation officer will be reporting to Operations manager.
- Receives calls from online customers and dealing with customer related issues and queries
- Prepares and forwards daily sales report to the account department at every close of business.
- Ensures proper balancing of every online transaction, off-line
transaction, walk-in customer on daily basis and present it to account
department for review
- Provides a simple income and expenditure of the company at the end of every month
- Follows up on every prospects and pending transaction on a daily basis
- Informs travel agents in other locations of space reserved or available
- Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
- Assigns specified space to customers and maintains computerized inventory of passenger space available.
- Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
- Ensures effective and efficient intra and interpersonal communication with the customers
- Educates and enlightens customer on the new and existing products of the company
- Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
- Determines whether space is available on travel dates requested by customer.
- Handles customer inquiries with the ability to convert inquiries into sale
- Performs other job functions as it will be assigned by your supervisor.
Requirements
- Candidate must have 2-3 years experience in a notable and
structured online travel agency firm with experience in ticketing and
reservation and in customer service.
- Booking and Issuing Tickets with Galileo GDS
- Very hospitable and courteous
- Ability to handle customers' grievances without loosing the customers.
- Willingness to work with a strong drive.
- Ability to multi task with a strong drive for result.
- Good written and communication skills.
- Must be able to handle pressure and work with less supervision.
- Booking and Issuing Tickets with Sabre GDS
- Problem- solving skills.
- Good customer service skills
- Interpersonal skills
- Strong persuasion and negotiation skills
Note: Only Residents of Lagos state should apply.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Application Deadline: 22nd May, 2017.